Implementation Project Manager Jobs in Shelton, WA

Salary : $93,944.00 - $122,535.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Project (limited duration)
Job Number: 1468
Department: Health Benefits Exchange
Opening Date: 06/04/2026
Description
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
The Exchange embraces the following equity statement adopted by our Board of Directors:
Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
SUMMARY
The CSC Project Manager - Vendor Implementation & Federal Changes is responsible for coordinating vendor implementation activities and federal change efforts impacting the Customer Support Center (CSC) and Training teams.
This position reports directly to the Associate Director of the Customer Support Center (CSC) & Training and serves as the CSC-focused project manager responsible for aligning implementation efforts with contractual requirements, operational needs, and organizational priorities.
The role operates within a dual project management structure, functioning as the internal project manager and primary counterpart to the vendor's project manager to ensure alignment of timelines, deliverables, and implementation outcomes.
This project position is scheduled through June 30, 2027.
Duties
• Serve as the primary project manager for CSC-related implementation workstreams, ensuring alignment between vendor activities, CSC operations, training priorities, and federal requirements
• Develop, maintain, and monitor integrated project plans that incorporate vendor deliverables, operational needs, training timelines, and federal change impacts
• Coordinate with the vendor project manager and internal stakeholders to align priorities, timelines, deliverables, and expected outcomes related to CSC changes and federal implementation work
• Monitor implementation progress by facilitating status meetings, working sessions, and issue resolution, ensuring transparency, accountability, and sustained momentum for all CSC and federal changes impacting the CSC and training teams
• Validate alignment and completeness of implementation efforts by conducting crosswalks between vendor deliverables, contractual requirements, and operational expectations; escalate gaps and inconsistencies through established governance channels directly related to the CSC and training teams, including vendor implementation and federal changes
• Coordinate CSC and Training team engagement to ensure operational readiness, knowledge transfer, and training requirements are fully integrated into implementation planning and execution of organization and federal changes
• Identify, assess, and manage risks, issues, dependencies, and impacts to timelines, deliverables, and operational readiness; escalate as appropriate
• Collaborate with internal project managers and cross-functional partners to ensure CSC and Training impacts are incorporated into broader organizational initiatives including but not limited to federal changes
• Maintain project documentation and reporting artifacts to support tracking, requirement validation, and implementation visibility
• Serve as a central coordination point between CSC leadership, Training, vendor teams, and stakeholders to support aligned execution of vendor implementation and federal initiative changes
• Perform other duties as assigned
Qualifications
Required:
• 4 years of experience in Project Management using project planning tools and techniques (e.g., MS Products, Smartsheet), building and managing integrated, multi-dependency project plans, vendor coordination and relationship management
• Strong verbal and written communication skills
• Ability to negotiate priorities and resolve competing interests
• Knowledge of contract/vendor deliverable structures and expectations
• Experience with alignment of cross-functional priorities within complex operational environments across internal and external stakeholders
• Ability to integrate operational, training, and compliance requirements into cohesive processes that support consistent service delivery, regulatory adherence, and continuous improvement
• Knowledge of contractual compliance and deliverable validation practices
• Ability to synthesize information for different audiences
• Strong professional judgment and situational awareness
Desired:
• Ability to manage knowledge transfer processes effectively
• Understanding of call center operations and training environments
• Knowledge of organizational change impacts on operations
• Knowledge of documentation standards
• Skill in creating reporting artifacts and status summaries
• Attention to detail and data accuracy
• Ability to maintain organized and accessible records
Supplemental Information
APPLICATION INSTRUCTIONS
This position will be open until we find a suitable number of candidates to review. If interested, please submit an application (CLICK HERE) with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time.
SALARY INFORMATION
Full Salary Range: $81,690.00 to $122,535.00 annually, with midpoint at $102,113.00.
Hiring Range: $93,944.00 and $102,113.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
BENEFITS
Take a peek at our
WORKING CONDITIONS
Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTS
A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchanges eligibility standards.
OTHER INFORMATION
The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The Washington Health Benefit Exchange is an All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We participate in You can view the Department of Justice's Right to Work poster
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a