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Implementation Manager Jobs in Whitby, ON (NOW HIRING)

Air-tek

Implementation Consultant

Toronto, ON

Overview As an Implementation Consultant, you will help our airline clients to implement our software, and to get the most value out of it during active usage. You will work with clients on ...

RSM

Dayforce Implementation Consultant

Toronto, ON

The selected individual will support client implementations as a Dayforce Lead/Implementation ... Collaborate with cross-functional teams including project managers, integration/data migration ...

Td

Analyst, Solutions Implementation

Toronto, ON · On-site

CA$69K - CA$98K/yr

Business Management, Strategy & Support Pay Details: $69,700 - $98,400 CAD TD is committed to ... Role Overview The Solutions Implementation team helps shape and support TD Wealth's investment ...

New

nCino OpCo

Senior Implementation Consultant

Toronto, ON · On-site

CA$86K - CA$146K/yr

As the nCino product subject matter experts, our Implementation Consultants offer best practices for integrating the nCino platform into a financial institution's ecosystem, functioning in both ...

ITech Recruiting

Enterprise Implementation

Toronto, ON · On-site

* A strong desire to learn about financial trading with a focus on technology. * A thorough understanding of computing and an aptitude for complex software applications. * One or more programming or ...

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Implementation Manager information

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

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Cities near Whitby, ON with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Implementation Consultant

Air-tek

Toronto, ON

Full-time

Re-posted 25 days ago

Job description

About Us:
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.
 
Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.
 
Overview
As an Implementation Consultant, you will help our airline clients to implement our software, and to get the most value out of it during active usage. You will work with clients on requirements gathering and analysis as well as hands-on software configuration, testing, end user training, and support. Using extensive product knowledge and good communication and relationship-building skills, you will provide white-glove service, establishing trust and credibility quickly and acting as an advisor throughout the client's use of the software. 
 
What you will do
  • Work directly with our clients to understand, analyze, and document their business needs 
  • Explain data feed requirements to clients, and discuss potential data architectures 
  • Analyze clients' data samples and schemas, map data elements to our internal data model, and document data mapping requirements 
  • Determine the best product configuration to meet a client's needs 
  • Run configuration workshops with client staff, guiding them through key business rule configuration decisions 
  • Perform configuration of the product, working with client staff as well as independently, according to previously-agreed requirements 
  • Provide feedback on clients' needs to other teams, including Development, Product, and QA, to inform roadmap decisions and to help direct development of client-specific integration components where necessary 
  • Design and deliver training to clients' users on key underlying concepts as well as how to use the software effectively  
  • Identify functional problems and work across multiple internal and client teams to drive resolution 
  • Devise creative solutions for complex client requirements, including integration into new client systems 
  • Deliver presentations on product functionality, product configuration, business benefits, and other topics relevant to clients 
  • Assist in validating data integrity in newly provisioned environments 
  • Support clients' user acceptance testing, answering questions and thoroughly investigating problem reports 
  • Provide expert guidance to clients on the best way to solve specific business problems using our software 
  • Support clients through the point where they realize benefits to their business - not just until the software is installed and configured 
  • Contribute to improving our implementation framework and materials 
  • Learn our products, how they work, and related technologies, improving your knowledge and capabilities over time 
  • Some travel may be required (usually no more than 25%) 
About You
  • Five or more years of experience in one of the following roles: 
  • >>> Software implementation specialist or product specialist 
  • >>> Enterprise software consulting / systems integration 
  • >>> Technical sales or sales engineering for enterprise software 
  • Solid knowledge of enterprise software systems 
  • Ability to communicate clearly and concisely on both technical and business topics, including delivering short, prepared presentations when required 
  • Ability to understand a business need and explore it with questions, and translate that business need into appropriate technical requirements 
  • Focus on continual learning and development 
  • Can-do attitude and desire to be part of a focused & driven team. 
  • Experience with the airline or travel industry is a significant asset. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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