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Implementation Manager Jobs in Surprise, AZ (NOW HIRING)

Axon

Certinia Implementation Consultant

Scottsdale, AZ · On-site

You will configure and enhance the PSA system to support project tracking, resource management ... Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and ...

Axon

Implementation Engineer II, Fusus

Scottsdale, AZ · On-site

Manager, Solutions Architect * Work as a client-facing member of the Software Solutions Delivery Team * Work with a team of networking and software professionals to deliver Axon technology to small ...

Axon

Implementation Engineer II, Fusus

Scottsdale, AZ · Hybrid

Manager, Solutions Architect * Work as a client-facing member of the Software Solutions Delivery Team * Work with a team of networking and software professionals to deliver Axon technology to small ...

JRG Partners

ERP Implementation Specialist

Phoenix, AZ · On-site

$85K - $108K/yr

Will plan, organize, and manage the implementation and maintenance of ERP across multiple sites. Will Coordinate with all departments to define and assign tasks that facilitate a smooth and well ...

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All JobsImplementation JobsImplementation Manager JobsImplementation Manager Jobs in Surprise, AZ

Implementation Manager information

See Surprise, AZ salary details

$37.8K

$100.4K

$162.9K

How much do implementation manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for implementation manager in Surprise, AZ is $100,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries tend to be higher, and additional compensation may include bonuses or benefits. Strong project management skills and certifications like PMP can also influence earning potential.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

Is implementation manager the same as project manager?

An Implementation Manager focuses on overseeing the deployment of products or systems within an organization, ensuring that solutions are delivered on time and meet client requirements. A Project Manager generally manages the planning, execution, and completion of projects across various domains, which may include multiple implementations. While both roles involve project coordination, Implementation Managers specialize in the successful rollout of specific solutions, often requiring technical knowledge and client communication skills.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

More about Implementation Manager jobs
What are the most commonly searched types of Implementation jobs in Surprise, AZ? The most popular types of Implementation jobs in Surprise, AZ are:
What are popular job titles related to Implementation Manager jobs in Surprise, AZ? For Implementation Manager jobs in Surprise, AZ, the most frequently searched job titles are:
What job categories do people searching Implementation Manager jobs in Surprise, AZ look for? The top searched job categories for Implementation Manager jobs in Surprise, AZ are:
What cities near Surprise, AZ are hiring for Implementation Manager jobs? Cities near Surprise, AZ with the most Implementation Manager job openings:
Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Surprise, AZ as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $100,370 per year, or $48.3 per hour.

Certinia Implementation Consultant

Axon

Scottsdale, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 157 rated electronics manufacturers

Job description

Your Impact
Join Axon's Professional Services team as a PSA Systems Developer, owning the administration and optimization of Certinia as our Professional Services Automation (PSA) tool within Salesforce. This role is critical to enabling high-impact delivery across our global Hardware and Software Professional Services organizations. You will configure and enhance the PSA system to support project tracking, resource management, timekeeping, billing, and forecasting at scale. You'll work closely with Professional Services business stakeholders and the Salesforce Digital Customer Experience team to ensure Certinia is optimized for performance, adoption, and ongoing business value.
You will serve as both the hands-on administrator and technical owner, bringing a deep understanding of Salesforce and PSA best practices. Your work will drive automation, reduce operational friction, and increase visibility across the end-to-end services lifecycle.


What You'll Do

Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Sr. Director, Global Services and Support Operations
Direct Reports: 0
Certinia PSA Administration

  • Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
  • Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
  • Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
  • Manage user access, security roles, and audit compliance.

Salesforce System Management & Development

  • Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
  • Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
  • Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.

Optimization & Support

  • Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
  • Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs. 
  • Support UAT and change management activities for new features and processes.
  • Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
  • Document configurations, SOPs, and best practices to support scaling and knowledge transfer.
What You Bring

Required Skills / Experience

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
  • 3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
  • 1+ years experience building flows, automation, and customizations within Salesforce.
  • Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
  • Ability to explain technical concepts to non-technical personnel.
  • Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Comfortable working independently and in a fast-paced, cross-functional environment.

Preferred Skills / Experience

  • Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
  • Prior Experience with Git or Github.
  • Prior experience with Certinia or similar PSA tool.
  • Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

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