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Implementation Manager Jobs in Santa Ana, CA (NOW HIRING)

Custom Goods

Senior Implementation Manager

Carson, CA · On-site

$120K - $125K/yr

The Senior Implementation Manager is responsible for leading the successful onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that ...

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Implementation Manager information

See Santa Ana, CA salary details

$40.6K

$107.7K

$174.8K

How much do implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for implementation manager in Santa Ana, CA is $107,719.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,600.00 and $125,900.00 per year, depending on experience, location, and employer.

What does an implementation manager do?

An Implementation Manager is responsible for overseeing the deployment and integration of new systems, products, or services within a company or for clients. They coordinate between different teams, manage project timelines, and ensure that all requirements are met for a successful rollout. Their role involves problem-solving, communication, and ensuring customer satisfaction throughout the implementation process. Implementation Managers often work closely with clients to understand their needs and tailor the implementation accordingly.

What is an implementation manager?

The primary responsibilities of an implementation manager are to introduce new systems, programs, and technologies into an organization. In this position, you draft an implementation strategy to ensure the new information system is right for the company’s goals. Other job duties include team management, creating work plans, and ensuring each process works smoothly. Technical skills are essential even though the career doesn’t entail creating programs or technology. Key qualifications for an implementation manager job are a bachelor’s degree in computer science or a related field, management experience, and excellent communication skills.

How does an implementation manager typically collaborate with clients and internal teams during a project rollout?

An Implementation Manager serves as the main liaison between clients and various internal departments, such as project management, technical support, and product development. During a project rollout, they coordinate meetings, clarify client requirements, and ensure all stakeholders are aligned with the project timeline and objectives. This role often involves resolving issues quickly, managing expectations, and providing regular status updates to both clients and internal teams to ensure a smooth and successful implementation.

What are the key skills and qualifications needed to thrive as an implementation manager, and why are they important?

To thrive as an Implementation Manager, you need strong project management skills, technical acumen relevant to the industry, and a bachelor's degree in business, IT, or a related field. Familiarity with project management tools like Jira or Asana, CRM systems, and certifications such as PMP or Agile can be highly beneficial. Excellent communication, problem-solving, and stakeholder management skills set top performers apart in this role. These skills ensure successful project delivery, client satisfaction, and seamless coordination across teams during complex implementations.

What is the difference between Implementation Manager vs Project Coordinator?

AspectImplementation ManagerProject Coordinator
ResponsibilitiesOversees project deployment, manages teams, ensures client requirements are metSupports project tasks, schedules meetings, updates project documentation
Required SkillsProject management, leadership, technical knowledgeOrganizational skills, communication, basic project management
CertificationsPMP, Agile certifications often preferredCertifications less common, focus on organizational skills
Work EnvironmentClient-facing, cross-functional teams, often in tech or consultingOffice-based, supporting project teams in various industries

The Implementation Manager focuses on leading project deployment and managing teams to ensure successful implementation, often requiring technical expertise and leadership skills. In contrast, the Project Coordinator provides support to project teams, handling scheduling and documentation. While both roles require strong organizational skills, Implementation Managers typically have more responsibility for project outcomes and client interaction.

How much do implementation managers make?

Implementation managers typically earn a median salary of around $85,000 to $120,000 annually, depending on experience, industry, and company size. In larger markets, such as major metropolitan areas, salaries can be higher, especially for those with certifications or specialized skills in project management tools like PMP or Agile methodologies.
More about Implementation Manager jobs

What are the most commonly searched types of Implementation jobs in Santa Ana, CA?

The most popular types of Implementation jobs in Santa Ana, CA are:

What job categories do people searching Implementation Manager jobs in Santa Ana, CA look for?

The top searched job categories for Implementation Manager jobs in Santa Ana, CA are:

What cities near Santa Ana, CA are hiring for Implementation Manager jobs?

Cities near Santa Ana, CA with the most Implementation Manager job openings:

Implementation Manager jobs near you
Infographic showing various Implementation Manager job openings in Santa Ana, CA as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $107,719 per year, or $51.8 per hour.

Implementation Manager

Custom Goods Logistics

Carson, CA • On-site

Other

Posted 7 days ago

Job description

Summary/Objective:

The Implementation Manager is responsible for leading the successful onboarding and integration of new clients, projects, and solutions within our 3PL network. This role ensures that operational, technical, and customer-specific requirements are met through effective project management, cross-functional collaboration, and process optimization. The Implementation Manager will serve as the primary liaison between clients, internal teams, and external partners, ensuring seamless execution from project initiation through go-live and post-implementation support.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee the entire client onboarding process, from discovery and planning through execution, testing, and go-live, ensuring projects are delivered on time, within scope, and on budget.
  • Serve as the main point of contact during implementation, providing proactive communication, managing expectations, and ensuring client satisfaction.
  • Develop detailed project plans, timelines, and milestones. Coordinate cross-functional teams including Operations, IT, Warehouse, Transportation, and Customer Service.
  • Collaborate with technical teams to integrate WMS, TMS, and other logistics platforms with client systems, ensuring accuracy and efficiency.
  • Identify potential issues early, develop contingency plans, and resolve problems to minimize impact on timelines and deliverables.
  • Create training materials and facilitate sessions for internal teams and clients on new processes, systems, and workflows.
  • Capture lessons learned, recommend process enhancements, and standardize best practices for future implementations.
  • Monitor key implementation KPIs, prepare status reports, and present progress updates to leadership and stakeholders.


Core Behaviors:

Demonstrate to comply with Custom Goods’ Core Behaviors:

  • Servant Leadership
  • Passion for Excellence
  • Integrity
  • Resilient
  • Intense Safety Focus
  • Trust


Required Education and Experience

  • Bachelor’s degree in Supply Chain Management, Business Administration, or related field (Master’s preferred).
  • 5+ years of experience in project management or client implementation within a 3PL, logistics, or supply chain environment.
  • Strong understanding of WMS, TMS, EDI, and related logistics technologies.
  • Proven track record of leading complex, multi-stakeholder projects in a fast-paced environment.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana).
  • Six Sigma certification is a plus.


AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.


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