Job Title: Implementation Analyst
Duration: 6-12 months
Location: Hybrid Jacksonville, FL
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Skills :
• Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients
• Serves as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagements
• Client-facing role requiring strong communication, solutioning, and stakeholder management skills
• Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live
• Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment)
Functional & Domain Knowledge
• Strong financial industry and items processing domain knowledge
• Understanding of teller and distributed capture workflows within banking environments
• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
• Knowledge of image cash letter processing, duplicate detection, and remittance workflows
• Familiarity with banking ERP, accounting systems, and check clearing platforms
Platform & Application Knowledge
• ImageCentre — installer, configuration, and training proficiency required across all profiles
• DirectLink Teller — teller capture and sort pattern configuration, Host Integration knowledge
• Orbograph CAR/LAR — strong definition and configuration knowledge required
• Voyager — implementation and support knowledge (applicable profiles)
• Image Retrieval API — strong knowledge of API integration and image retrieval workflows
• Duplicate Detection and Image Cash Letter (ICL) knowledge preferred
Project & Client Management
• Run small-scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
• Manage client expectations, scope, and escalations through go-live and stabilization phases
• Lead client calls, training sessions, and on-site go-live support activities
• Quick thinking and proactive communication in deadline-driven client environments
Technical Skills
• Strong SQL knowledge — querying, troubleshooting, and data validation
• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
• Product-to-product migration experience; add-on and work order technical project delivery
• Cross-team collaboration and technical resource coordination
• Requirements gathering, gap analysis, and technical solutioning
Soft Skills & Work Requirements
• Excellent written and verbal communication skills; strong training and documentation abilities
• Ability to translate client business requirements into technical platform solutions
• Attention to detail, quality focus, and independent judgment
• Adaptability and resilience; ability to manage multiple priorities simultaneously
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.