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Icf Coaching Jobs in Virginia (NOW HIRING)

ICF

Product Strategist (On-call, Remote)

Reston, VA · On-site +1

Coach product owners and non-technical teams in product ownership principles, agile and scrum ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

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Icf Coaching information

What is ICF coaching?

An ICF Coaching job involves working as a professional coach certified by the International Coaching Federation (ICF). Coaches help clients achieve personal or professional goals through structured conversations, active listening, and powerful questioning. They follow ICF's ethical guidelines and core competencies to facilitate growth and transformation. ICF coaches may specialize in areas such as executive coaching, life coaching, or leadership development. Many work independently or within organizations to support individuals in achieving their full potential.

What kinds of clients or organizations do ICF coaches typically work with, and what settings are most common for this role?

ICF Coaches often work with a variety of clients, including corporate professionals, executives, entrepreneurs, and sometimes teams within organizations seeking personal or professional development. The role can involve both one-on-one and group coaching sessions, frequently conducted virtually or in-person, depending on client needs and location. Many ICF Coaches are self-employed or work as part of consulting firms, while some are internal coaches within larger companies. This diversity in clients and work environments offers opportunities for specialization and career flexibility, but also requires adaptability to different industries and organizational cultures.

What are the key skills and qualifications needed to thrive in the ICF coaching position, and why are they important?

To excel as an ICF Coach, you need a deep understanding of coaching methodologies, strong active listening and questioning abilities, and an International Coaching Federation (ICF) accredited certification such as ACC, PCC, or MCC. Familiarity with digital platforms for virtual coaching sessions, online scheduling tools, and coaching assessment systems is often required. Exceptional interpersonal skills, cultural sensitivity, and emotional intelligence distinguish outstanding coaches in this field. These competencies are crucial for building trust, facilitating transformative change, and maintaining professional standards in diverse coaching environments.

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Infographic showing various Icf Coaching job openings in Virginia as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Bilingual Quality Assurance Specialist - (Spanish/English)

ICF

Reston, VA

Full-time

Posted 4 days ago

Job description

The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, checking both the accuracy of the responses keyed into the CATI system and providing feedback to interviewers on several performance measures, such as reading verbatim, respondent rapport, professional phone manner, keeping control of the interview, and refusal avoidance. Will provide QA support to project teams associated with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting a variety of programs and clients.

Shift

The tasks below will provide this team the opportunity to work in a collaborative yet consistent manner in order to achieve a more productive and high quality work environment. Based on project needs, your schedule, or these duties, may change as necessary. It is important to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents during monitoring and coaching sessions. As a QA Specialist you will also be responsible to send up any calls that require immediate corrective action to the QA Supervisor as well as the appropriate Manager and Shift Supervisor. You will also occasionally be required to immediately perform a live monitoring session upon request, conduct study specific trainings and refreshers, as well as host client monitoring sessions as needed.

What you will be doing:

Shift tasks

  • Complete a minimum of 12 monitoring sessions
  • Coach a minimum of 12 monitoring sessions
  • Ensure all previously completed monitoring sessions are coached within 3 days
  • Ensure all information is updated in the QA database with completed work and file completed forms thus far
  • Other duties as assigned

Production and Protocol Responsibilities

Daily debrief with your supervisor to discuss any new updates and requirements for the day:

  • Monitor interviewers for all projects, or to the required SLA for each project.
  • Identify project monitoring goals for the day based on project complete percentages on previous day / weekly results.
  • Provide quality monitoring for the entire outbound survey research staff.
  • Use the QA reports to ensure all agents are being monitored per standards set by management.
  • Complete coaching sessions for each completed monitoring session. Coaching feedback should be presented as close to real time as possible.
  • Ensure all data collected is in accordance with falsification, confidentiality, and data quality policies.
  • Host client monitoring sessions as necessary.
  • Conduct live monitoring sessions on demand as requested by Management staff.
  • Perform project training classes as required

Reporting Responsibilities

Taking ownership of performance metrics:

  • Provide QA Supervisor with completed QA assignment spreadsheet notating daily completed tasks.
  • Report any calls that require immediate corrective action to the QA Supervisor as well as the agent assigned Supervisor.

Employee File Organization and Standard

  • File all QA forms in employee files
  • Employee files are located in QA locked file cabinet.

    What you must have:

  • High school diploma or equivalent required.
  • 6 months + Survey Research/ Customer Service Experience

  • Must be fluent in Spanish and able to read and record answers in Spanish.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,564.00 - $58,758.00Nationwide Remote Office (US99)

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