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Ice Cream Shop Associate Jobs (NOW HIRING)

New City Microcreamery

Ice Cream Shop Manager

Arlington, MA · On-site

$60K/yr

  • Medical

  • PTO

Ice Cream Shop Manager Salary: $60,000/year Full-Time Here at New City Microcreamery , we believe that above all else, it's the people who matter most . People believed in us once upon a time, and ...

DL ICE CREAM LLC

Ice Cream Server

Tampa, FL · On-site

$11.50 - $17.50/hr

We are a healthy ice cream shop in Carrollwood offering a selection of soft-serve ice cream that is low in carbs, fat, sugar, and keto-friendly! You will be working part-time with flexible scheduling ...

DL ICE CREAM LLC

Ice Cream Server

Tampa, FL · On-site

$11.50 - $17.50/hr

We are a healthy ice cream shop in Carrollwood offering a selection of soft-serve ice cream that is low in carbs, fat, sugar, and keto-friendly! You will be working part-time with flexible scheduling ...

MELT ice creams - Willow Park

Ice Cream Server

Willow Park, TX · On-site

$14 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

MELT Scooper Ice cream Scoopers at MELT are the caretakers of our guests and our Scoop Shops! Scoopers greet our guests, make the very best housemade waffle cones, scoop up the best cups and cones of ...

New

Handel's Homemade Ice Cream

Be Seen First

New Ice Cream Shop in Hurst Hiring!

Hurst, TX · On-site

$8 - $10/hr

Handel's Homemade Ice Cream has been made fresh at each store since 1945. We use an abundance of only the best tasting ingredients and are proud to be recognized as the #1 ice cream on the planet by ...

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Ice Cream Shop Associate information

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$10

$15

$18

How much do ice cream shop associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for ice cream shop associate in the United States is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What does an ice cream shop associate do?

An Ice Cream Shop Associate is responsible for serving customers, scooping and preparing ice cream treats, handling payments, and maintaining a clean and welcoming shop environment. They may also restock supplies, answer customer questions about flavors and products, and ensure proper food safety standards are followed. Good communication skills and a friendly attitude are important for this role, as associates often interact directly with customers. Additionally, they may assist with opening and closing duties and help promote special offers or new products.

What skills do I need to work at an ice cream shop?

Ice cream shop associates need strong customer service skills, including friendliness and communication, to interact effectively with customers. They should be able to handle cash registers, operate basic equipment, and work efficiently in a fast-paced environment. Reliability, teamwork, and a positive attitude are also important for success in this role.

What is the difference between Ice Cream Shop Associate vs Cashier?

AspectIce Cream Shop AssociateCashier
Primary RoleServing ice cream, assisting customers, maintaining the shopHandling transactions, processing payments, customer service
Work EnvironmentIce cream shop, food service settingRetail or food service environment
Required SkillsCustomer service, food handling, teamworkCustomer service, basic math, POS operation

Both roles involve customer interaction and work in food service settings. An Ice Cream Shop Associate focuses on serving ice cream and maintaining the shop, while a Cashier primarily handles transactions. The roles often overlap, but the associate has broader responsibilities related to food service, whereas the cashier specializes in payment processing.

What are the key skills and qualifications needed to thrive as an ice cream shop associate?

To thrive as an Ice Cream Shop Associate, you need strong customer service skills, basic math abilities, and food handling knowledge, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, food safety certifications, and equipment like scooping tools or soft-serve machines is typically required. Friendliness, teamwork, and the ability to stay calm under pressure are standout soft skills for this position. These qualities ensure efficient service, customer satisfaction, and smooth daily operations in a fast-paced retail environment.

What are some common challenges faced by ice cream shop associates during peak hours, and how can they be managed?

Ice Cream Shop Associates often encounter high customer volume and long lines during peak hours, such as weekends or hot summer days. Managing these demands requires strong multitasking skills, efficient teamwork, and a friendly attitude to maintain a positive customer experience. Associates should communicate clearly with their team, keep workstations organized, and stay calm under pressure. Adhering to established procedures for order taking and serving helps ensure accuracy and speed, making the rush periods more manageable and enjoyable.
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Ice Cream Shop Associate jobs near you
Infographic showing various Ice Cream Shop Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,808 per year, or $15.8 per hour.

Ice Cream Shop Manager

New City Microcreamery

Arlington, MA • On-site

$60K/yr

Full-time

Medical, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Ice Cream Shop Manager

Salary: $60,000/year Full-Time

Here at New City Microcreamery, we believe that above all else, it's the people who matter most. People believed in us once upon a time, and that's why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and we're searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston area-supporting both our scoopers and the continued growth of the New City brand.

Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!

  • Do You...Want to work for a local industry leader with a best-in-class culinary and hospitality brand?

  • Have a passion for creating vibrant, memorable guest experiences?

  • Possess the vision and drive to build, mentor, and inspire great teams?

  • Have excellent attention to detail and enjoy taking on challenges?

  • Think creatively, stay curious, and push for continuous improvement?

  • Refuse to accept mediocrity and want to grow your leadership career as we grow?

If so-we'd love to meet you.

Position Overview

The Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.

Reliable transportation is required, as this role travels regularly between stores.

Key ResponsibilitiesLead & Inspire Hospitality

Deliver warm, memorable guest interactions and champion best-in-class service across all locations.

Motivate & Mentor

Coach, teach, and develop team members to reach their fullest potential.

Drive Financial Performance

Support each store in building sales, managing costs, inventory counts, and maximizing profitability.

Foster an "Of Service" Culture

Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.

Uphold Genuine Excellence

Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.

Requirements
  • 3-5 years of experience in a hands-on, fast-paced, high-volume environment

  • Previous management, supervisor, or team-lead experience
  • Reliable transportation (required)

  • Experience mentoring and training hourly team members

  • Strong communication skills with the ability to resolve conflict and provide clear direction

  • Ability to work a flexible schedule, including nights and weekends

  • Restaurant experience preferred, but not required

Career Advantages
  • Opportunity to expand management experience as New City continues to grow

  • Competitive salary with annual bonus opportunities

  • Comprehensive benefits, including Medical Insurance options

  • Paid time off, paid holidays, and paid training

  • Employee meal benefits

  • Referral program

  • Two company-wide staff outings each year

  • Clear path for advancement within a growing local brand

Work Environment
  • Multi-location oversight of New City Microcreamery scoop shops

  • Family-friendly, student-friendly, community-oriented atmosphere

About New City Microcreamery

Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogen-creating our signature smooth, airy texture with tiny ice crystals. It's a unique process, a culinary show, and the heart of our creativity.

Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew... and yes, free Wi-Fi. We're committed to elevating hospitality and enriching the communities we serve.

If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.

Apply