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Ice Cream Shop Manager Jobs (NOW HIRING)

Hotel Bethlehem

Ice Cream Shop

Bethlehem, PA · On-site

$12 - $15/hr

Ice Cream Shop Accolades with an Award-Winning Hotel * Five-Time #1 Best Historic Hotel in America-USA Today (2021 - 2025) * #1 Best Historic Hotel and Best Social Media-Historic Hotels of America ...

Hotel Bethlehem

Ice Cream Shop

Bethlehem, PA · On-site

$12 - $15/hr

Ice Cream Shop Accolades with an Award-Winning Hotel * Five-Time #1 Best Historic Hotel in America- USA Today (2021 - 2025) * #1 Best Historic Hotel and Best Social Media- Historic Hotels of America ...

Piggy's Restaurant

Ice Cream Shop Lead

Lake Harmony, PA

$14 - $20/hr

Ice Cream Shop Lead Interviews: Please visit Piggy's Restaurant on weekdays from 2-3 pm for an in ... Manage ice cream orders and supply procurement, and perform end-of-day cash reconciliations. Who We ...

Piggy's Restaurant

Ice Cream Shop Lead

Lake Harmony, PA · On-site

$14 - $20/hr

Ice Cream Shop Lead Interviews: Please visit Piggy's Restaurant on weekdays from 2-3 pm for an in ... Manage ice cream orders and supply procurement, and perform end-of-day cash reconciliations. Who We ...

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Ice Cream Shop Manager information

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$26K

$54.1K

$89K

How much do ice cream shop manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for ice cream shop manager in the United States is $54,099.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ice Cream Shop Manager position, and why are they important?

Ice Cream Shop Managers need strong leadership, customer service, and inventory management skills, often backed by experience in retail or food service management. Familiarity with point-of-sale (POS) systems, food safety certifications, and scheduling software is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to motivate a team set top candidates apart. These skills ensure smooth daily operations, high-quality customer experiences, and efficient team performance within a busy shop environment.

What does an Ice Cream Shop Manager do?

An Ice Cream Shop Manager oversees the daily operations of an ice cream shop, ensuring excellent customer service, managing staff, and maintaining inventory. They handle scheduling, train employees, and ensure cleanliness and compliance with health regulations. Additionally, they track sales, manage budgets, and implement promotions to boost revenue. Their goal is to create a welcoming environment and ensure customers have a great experience.

What are some typical daily responsibilities for an Ice Cream Shop Manager?

As an Ice Cream Shop Manager, your daily tasks usually include supervising staff, managing schedules, and ensuring product quality and cleanliness standards are met. You'll be responsible for ordering ingredients and supplies, handling cash and sales reports, and addressing customer inquiries or concerns. Additionally, you may coordinate promotional events, train new employees, and ensure compliance with health and safety regulations. This hands-on role requires balancing operational efficiency with excellent customer service, making each day varied and engaging.

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Ice Cream Shop Manager jobs near you

Ice Cream Shop Manager

New City Microcreamery

Chestnut Hill, MA

$60K/yr

Other

Medical, PTO

Posted yesterday

Job description

Ice Cream Shop Manager

Salary: $60,000/year Full-Time Reliable transportation required

Here at New City Microcreamery, we believe that above all else, it's the people who matter most. People believed in us once upon a time, and that's why we invest deeply in the people who join our team. Our incredible staff are the crown jewels of New City, and we're searching for an inspiring leader to help our teams shine across multiple locations in the greater Boston area-supporting both our scoopers and the continued growth of the New City brand.

Fun Fact: Our ice cream is now offered at Whole Foods, Big Y, Market Basket, and specialty stores throughout the Northeast!

  • Do You...Want to work for a local industry leader with a best-in-class culinary and hospitality brand?

  • Have a passion for creating vibrant, memorable guest experiences?

  • Possess the vision and drive to build, mentor, and inspire great teams?

  • Have excellent attention to detail and enjoy taking on challenges?

  • Think creatively, stay curious, and push for continuous improvement?

  • Refuse to accept mediocrity and want to grow your leadership career as we grow?

If so-we'd love to meet you.

Position Overview

The Multi-Unit Assistant Store Manager supports several New City Microcreamery locations, specifically Arlington, Cambridge and Chestnut Hill. Ensuring consistent operational performance, exceptional hospitality, and strong team culture. This leader helps develop the next generation of great scoopers and supervisors while driving financial success and maintaining the highest operating standards.

Reliable transportation is required, as this role travels regularly between stores.

Key ResponsibilitiesLead & Inspire Hospitality

Deliver warm, memorable guest interactions and champion best-in-class service across all locations.

Motivate & Mentor

Coach, teach, and develop team members to reach their fullest potential.

Drive Financial Performance

Support each store in building sales, managing costs, inventory counts, and maximizing profitability.

Foster an "Of Service" Culture

Cultivate a positive, fun, family-style work environment where people feel welcome, valued, and energized.

Uphold Genuine Excellence

Operate within a culinary-driven environment that uses fresh ingredients, pristine spaces, high standards, and top-tier equipment.

Requirements
  • 3-5 years of experience in a hands-on, fast-paced, high-volume environment

  • Previous management, supervisor, or team-lead experience
  • Reliable transportation (required)

  • Experience mentoring and training hourly team members

  • Strong communication skills with the ability to resolve conflict and provide clear direction

  • Ability to work a flexible schedule, including nights and weekends

  • Restaurant experience preferred, but not required

Career Advantages
  • Opportunity to expand management experience as New City continues to grow

  • Competitive salary with annual bonus opportunities

  • Comprehensive benefits, including Medical Insurance options

  • Paid time off, paid holidays, and paid training

  • Employee meal benefits

  • Referral program

  • Two company-wide staff outings each year

  • Clear path for advancement within a growing local brand

Work Environment
  • Multi-location oversight of New City Microcreamery scoop shops

  • Family-friendly, student-friendly, community-oriented atmosphere

About New City Microcreamery

Founded in 2015, New City Microcreamery is a metropolis of fine confections and smooth creams, voted Best Ice Cream in Massachusetts. Our scratch-made ice cream is frozen using liquid nitrogen-creating our signature smooth, airy texture with tiny ice crystals. It's a unique process, a culinary show, and the heart of our creativity.

Beyond ice cream, we offer locally sourced coffee, pastries made by our in-house pastry chef, handcrafted lattes, our own cold brew... and yes, free Wi-Fi. We're committed to elevating hospitality and enriching the communities we serve.

If this leadership opportunity excites you, apply today and get ready to serve the #besticecreamintheworld.


Apply