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Position Details

Title: Outpatient Intensive Care Coordinator (ICC)

Classification: Regular Full Time (1.0 FTE), Non-exempt (Hourly)

Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely)

Regular Work Schedule: Full time, M-F

Compensation:

• $31.25 per hour

The Mental Health Care Coordinator, formally known as Intensive Care Coordinator (ICC), is responsible for engaging and coordinating care for youth/young adults and their family members, foster parents, or other support persons. The ICC identifies and brings together family, natural supports (friends, extended family, neighbors, community members) and formal system partners (child welfare, school, juvenile probation, etc.) to form a Child & Family Team (CFT) which collectively works together to address goals and ensure successful and enduring change.

The ICC coordinates and facilitates regular CFT meetings among all the teams on their caseload, and they monitor and contribute to progress toward the youth's goals. ICCs also provide a diversity of care through conducting needs and strengths assessments, case management, behavioral skill building and providing stabilization and comprehensive support to foster youth in a 24 hr drop-in center. An ideal candidate is outgoing and demonstrates flexibility, initiative, creativity, inclusivity and knowledge of the unique challenges youth and young adults face in the Bay Area community.

ICCs provide services and participate in agency meetings in a combination of environments including virtual (zoom / phone) and in-person office or community locations (drop-in center, client homes, school, parks, etc.)

• 2 years of experience working directly with children and/or families from a mental health framework required
• Bachelor's degree in Psychology, Criminal Justice, Social Work or related field highly desired
• Group / treatment team facilitation experience and skills are highly desired
• Passionate about working with foster youth, families & young adults who have complex traumatic histories.
• Highly Motivated to work from a team based approach.
• Values humility, compassion, self-care, and ongoing personal growth.
• Flexible schedule with ability to work evenings and occasional weekends as needed.
• Ability to travel by car to meet with clients, generally within a 90 mile radius of the WCC office. Clean CA DMV record, current car insurance and a vehicle; travel is required.

• Cultural Humility - Awareness of the impacts of power, privilege, race and SOGIE on self, clients & others.
• Efficiency and Time Management - Ability to be well-organized, manage time/schedule effectively, prioritize and complete timely documentation.
• Clinical Care - Manage a caseload of up to 19 clients and ensure 60% (24 hrs / week) are dedicated to providing behavioral health services to youth and families; Uphold ethical and legal responsibilities, complete high quality documentation, link youth to resources, support skill building, assess needs, strengths & provide crisis intervention and de-escalation.
• Facilitate Child & Family Team (CFT) Meetings - Regularly schedule, organize and facilitate CFT Meetings with youth/families and their community stakeholders. Facilitation training will be provided.
• Team Based Care - Enthusiastically able to work collaboratively as part of a multidisciplinary treatment team to support youth and families with developing and making progress toward their goals.
• Work in Community Environments - Openness to providing services in a variety of community settings such as homes, schools, parks, shelters, other agencies, etc.
• Relationship Centered - Understands the value of building healthy relationships to help youth navigate complex systems and how trauma can impact youth and team dynamics; Open to Restorative Justice Practices.
• Commitment to Ongoing Learning - Ability to be self-reflective and accountable to growth areas; passionate about learning and participating in ongoing training provided by WCC. Participate in individual and group supervision, program meetings and trainings consistently.
• Progress Notes and Clinical Documentation - Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing; This position requires the completion of daily progress notes and other clinical documentation.

-Be part of a compassionate, driven team that is social justice-focused: We have Staff Affinity Groups such as Staff of Color, LGBTQ+, Equity and Inclusion, Health and Wellness, and more!

-Make a difference for the Bay Area's most vulnerable populations: We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!

-Access a growth-oriented learning community: As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts.

• Employer-paid Medical Benefits for Employees
  • 100% employer-paid dental and vision
  • Dependent medical, dental and vision (50% employer-paid)
• Medical and Dependent Care FSA and commuter plans
• 100% employer-paid life insurance long-term disability insurance
• Voluntary accident, term life and hospital indemnity insurance
• 403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
• Quarterly (5-10%) and annual incentive compensation (10%)
• Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
• 12 paid holidays plus one paid floating holiday per year
• 4 paid self-care days per year
• Wellness stipend ($100.00 per month)
• Professional development stipend and CEUs for trainings
• Employee Assistance Program (EAP)