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CP Unlimited

IAM & IT Operations Analyst

Manhattan, NY · Remote

The IAM and IT Operations Analyst will work closely with infrastructure, security, support, application, and business teams to ensure users have secure and appropriate access to the systems they need.

1 point system

IAM Engineer

Plano, TX · Remote

This role plays a critical part in supporting compliance initiatives and operational excellence by ... Proficient in data analysis and visualization tools (SQL, Power BI, Tableau, AWS Athena, Splunk)

DocuSign

Legal Operations Analyst

As a Legal Operations Analyst, you will be the operational backbone that makes this highly critical ... Be the expert on the Docusign Intelligent Agreement Management (IAM) platform and you will curate ...

Subway

Security Operations Analyst

Shelton, CT

Security Operations Analyst Franchise World Headquarters, LLC Shelton, CT Why Join Subway? At ... Working knowledge of IAM fundamentals: authentication and MFA, SSO concepts, directory services ...

HealthEquity

Sr IAM Security Engineer

$117K - $160K/yr

Identify opportunities to responsibly apply AI-assisted automation, analytics, and summaries to improve IAM operations, governance visibility, and decision support without replacing required engineer ...

HealthEquity

Sr IAM Security Engineer

$115K - $149K/yr

Identify opportunities to responsibly apply AI-assisted automation, analytics, and summaries to improve IAM operations, governance visibility, and decision support without replacing required engineer ...

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How much do iam operations analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for iam operations analyst in the United States is $33.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $40.38 per hour, depending on experience, location, and employer.

What is an IAM operations analyst?

An IAM Operations Analyst is a professional responsible for managing and supporting an organization’s Identity and Access Management (IAM) systems. Their main role is to ensure that users have appropriate access to technology resources while maintaining security and compliance with organizational policies. They handle tasks such as provisioning and deprovisioning user accounts, monitoring access permissions, troubleshooting access issues, and assisting with audits. IAM Operations Analysts play a key role in protecting sensitive data and supporting security initiatives within an organization.

What are the key skills and qualifications needed to thrive as an IAM operations analyst?

To thrive as an IAM Operations Analyst, you need a solid understanding of identity and access management principles, security protocols, and experience with related frameworks, often supported by a relevant degree or certifications like CompTIA Security+ or Certified Identity and Access Manager (CIAM). Familiarity with IAM tools such as Okta, Microsoft Azure AD, SailPoint, or CyberArk, as well as ticketing and monitoring systems, is typically required. Attention to detail, analytical thinking, and strong communication skills help analysts effectively manage user permissions and collaborate with cross-functional teams. These skills and qualifications are essential to ensure secure, compliant, and efficient access controls within an organization.

What are some common challenges faced by IAM operations analysts in balancing security and user accessibility?

IAM Operations Analysts often encounter the challenge of implementing strong security controls without hindering user productivity. Balancing the need for robust access policies with the practical requirements of business users can be complex, especially in large organizations. Analysts must regularly review access requests, monitor for suspicious activity, and ensure compliance with regulations, all while collaborating closely with IT, security, and business teams. Proactively communicating with stakeholders and staying updated on best practices can help address these challenges effectively.
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Iam Operations Analyst jobs near you
Infographic showing various Iam Operations Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,210 per year, or $33.8 per hour.

IAM & IT Operations Analyst

Constructive Partnerships Unlimited

New York, NY • On-site

$80K - $90K/yr

Full-time

Re-posted 15 days ago

Job description

Job Brief
The Cloud & Security Engineer will support CP Unlimited cloud first strategy.
Shift Worked:
9:00 AM-5:00 PM
Weekly Hours:
37.5
FLSA Status:
Non Exempt
Pay range:
$80,000-$90,000
Overview:
CP Unlimited is a leading nonprofit organization dedicated to supporting individuals with intellectual and developmental disabilities. With programs spanning residential, clinical, and day services across the New York Metropolitan area, CP Unlimited uses technology to improve care coordination, operational efficiency, and service delivery for the people it supports.
We are seeking an experienced IAM and IT Operations Analyst to join our enterprise technology team. This is a fully remote position, and applicants may work from anywhere in the United States. This role will support CP Unlimited's cloud-first strategy by helping manage identity and access management, Microsoft 365 administration, user lifecycle processes, endpoint operations, SaaS application access, security controls, operational documentation, and day-to-day technology service delivery.
The IAM and IT Operations Analyst will work closely with infrastructure, security, support, application, and business teams to ensure users have secure and appropriate access to the systems they need. This role will help strengthen account lifecycle management, improve operational consistency, support audit readiness, troubleshoot technical issues, and maintain reliable technology services across Microsoft 365, Entra ID, Intune, Azure, and related SaaS platforms.
The ideal candidate is a strong communicator, detail-oriented problem solver, and continuous learner who is comfortable supporting both identity governance and IT operations. This role requires the ability to translate technical concepts into practical guidance, support users and stakeholders through change, and balance security, compliance, operational stability, and user experience.
Key Responsibilities:
Identity and Access Management
  • Administer and support Microsoft Entra ID, including user accounts, groups, roles, enterprise applications, authentication methods, conditional access, and access controls.
  • Support user lifecycle processes including onboarding, transfers, role changes, access modifications, terminations, account disabling, and access removal.
  • Assist with identity governance activities, including access reviews, privileged access controls, role-based access control, least privilege enforcement, and account recertification.
  • Assist with privileged access management using tools and processes such as Microsoft Entra roles, PIM, administrative role assignments, and privileged account review.
  • Support SSO and application access for SaaS platforms using Microsoft Entra enterprise applications, SAML, OAuth, OIDC, service principals, API permissions, and secure integration standards.
  • Troubleshoot user access issues across Microsoft 365, Azure, SaaS applications, VPN, endpoint compliance, licensing, and identity-related security controls.
  • Maintain accurate documentation for access procedures, role assignments, application access requirements, onboarding workflows, and termination processes.
  • Support audit and compliance requests by providing access evidence, account status reports, group membership reviews, and remediation tracking.
  • Microsoft 365 and Collaboration Operations
  • Administer and support Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Teams Phone, and related collaboration platforms.
  • Support mailbox, distribution group, shared mailbox, Teams, SharePoint, and OneDrive administration in alignment with operational and security standards.
  • Assist with Microsoft Purview capabilities including retention policies, sensitivity labels, data loss prevention, information protection, and compliance-related controls.
  • Support secure collaboration practices, including external sharing, guest access, Teams governance, group lifecycle management, and access review processes.
  • Troubleshoot Microsoft 365 service issues, licensing problems, mail flow concerns, Teams access issues, and collaboration platform incidents.
  • Stay current with Microsoft 365 releases, administrative changes, and platform enhancements to support continuous improvement and operational readiness.

Endpoint and IT Operations Support
  • Support Microsoft Intune for device enrollment, compliance policies, endpoint security, application deployment, device configuration, and mobile device management.
  • Assist with endpoint lifecycle operations including device onboarding, configuration, compliance monitoring, application delivery, remote actions, and device retirement.
  • Support endpoint security and operational standards, including BitLocker, Defender configuration, compliance policies, patching, and configuration baselines.
  • Partner with helpdesk, infrastructure, and security teams to resolve user, device, access, and application issues.
  • Assist with operational support for Windows devices, mobile devices, shared devices, and cloud-managed endpoints.
  • Contribute to process improvement, automation, and standardization efforts that improve service delivery, reduce manual work, and strengthen operational consistency.

Security Operations and Risk Support
  • Monitor, triage, and assist with remediation of identity, endpoint, Microsoft 365, and cloud-related security alerts.
  • Support Microsoft Defender capabilities, including Defender for Endpoint, Defender for Office 365, Defender for Identity, Defender for Cloud Apps, and related alerting workflows.
  • Assist with SIEM monitoring, log review, alert triage, incident documentation, remediation tracking, and escalation to appropriate technical teams.
  • Support vulnerability management processes, including review of findings, remediation coordination, exception tracking, aging risk review, and validation of completed actions.
  • Participate in incident response activities related to compromised accounts, suspicious sign-ins, mailbox events, endpoint alerts, data exposure, and access control failures.
  • Help maintain security controls aligned with NIST, cybersecurity best practices, HIPAA expectations, and organizational security requirements.
  • Support secure configuration reviews for identity, endpoint, collaboration, cloud, and SaaS platforms.

Cloud and SaaS Operations
  • Support Azure administration activities related to subscriptions, resource groups, identity permissions, monitoring, policy, and governance controls.
  • Assist with cloud access management, secure configuration baselines, policy enforcement, and least privilege practices across Azure and connected SaaS platforms.
  • Support SaaS application administration, including account provisioning, access reviews, role assignments, SSO configuration, licensing, and deprovisioning.
  • Assist with new cloud service deployments, application integrations, platform updates, and post-implementation validation.
  • Document operational requirements, support processes, risks, access models, and administrative procedures for cloud and SaaS services.
  • Contribute to backup, recovery, business continuity, and service restoration support for cloud platforms and related services.

AI and Emerging Technology Support
  • Support secure adoption of Microsoft Copilot and other AI-enabled platforms through access reviews, configuration support, documentation, and stakeholder coordination.
  • Assist with governance of AI-related services, connectors, plugins, automation tools, and integrations to reduce data exposure and unauthorized access risks.
  • Support data protection controls related to AI and collaboration platforms, including retention, labeling, secure sharing, and DLP considerations.
  • Partner with business and technology teams to evaluate new cloud, collaboration, automation, and security technologies.
  • Develop technical and user-facing documentation, standards, and knowledge articles for emerging technologies and new platform capabilities.
  • Help communicate new feature readiness, support needs, risk considerations, and rollout requirements to both technical and non-technical stakeholders.

Qualifications:
  • Minimum 3 to 5 years of experience supporting identity and access management, Microsoft 365 administration, IT operations, security operations, or a similar enterprise technology environment.
  • Experience with Microsoft Entra ID, including users, groups, enterprise applications, conditional access, MFA, role assignments, and identity governance.
  • Experience supporting user lifecycle management, including onboarding, transfers, access changes, account disabling, terminations, and access removal.
  • Experience with Microsoft 365 administration, including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 groups.
  • Experience with Microsoft Intune, device compliance, endpoint configuration, application deployment, and endpoint security controls.
  • Familiarity with Microsoft Defender security tools and basic security monitoring, investigation, and response processes.
  • Experience supporting SaaS application access, SSO, enterprise applications, service principals, API permissions, and secure integration workflows.
  • Familiarity with Microsoft Purview, retention, DLP, sensitivity labels, information protection, or compliance controls is preferred.
  • Experience with scripting or automation using PowerShell, Microsoft Graph, Logic Apps, or similar tools is preferred.
  • Strong interpersonal skills with the ability to communicate clearly and professionally with staff, vendors, leadership, and technical teams at all levels.
  • Ability to create clear technical documentation, standards, procedures, reports, and user guidance.
  • Strong problem-solving skills with the ability to manage priorities, adapt to change, and support a fast-moving cloud and IT operations environment.

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