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Iaed Jobs (NOW HIRING)

Lancaster County

9-1-1 Deputy Director

Lancaster, PA · On-site

$78K/yr

Ensures all operations and personnel comply with Pennsylvania Emergency Management Agency (PEMA) guidelines, APCO standards, International Academy of Emergency Dispatch (IAED) standards, and state ...

City of Midland

Public Safety Dispatcher

Midland, TX · On-site

$58K/yr

CJIS awareness certification AHA CPR Certification IAED Emergency Medical Dispatch Certification TCIC/NCIC Full Access training and certification Must complete required training and pass the TCOLE ...

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Iaed information

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$8

$26

$61

How much do iaed jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for iaed in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are some common challenges IAED professionals face when responding to emergency calls, and how do they manage stress in high-pressure situations?

IAED (International Academies of Emergency Dispatch) professionals, such as emergency dispatchers, often handle high-stress situations where quick decision-making is crucial. Common challenges include managing multiple emergency calls simultaneously, dealing with incomplete information, and maintaining composure during emotionally charged incidents. To manage stress, dispatchers rely on thorough training, support from their team, and established protocols to guide their responses. Many organizations also offer regular debriefings and access to mental health resources to help dispatchers cope with the demands of the job.

What are IAED professionals?

IAED professionals are individuals who are certified by the International Academies of Emergency Dispatch (IAED). They typically work as emergency dispatchers, providing critical instructions and support over the phone for police, fire, and medical emergencies. These professionals are trained to use standardized protocols to ensure timely and accurate response to emergencies. Their work is vital to public safety, as they serve as the first point of contact in emergency situations.

What are the key skills and qualifications needed to thrive as an International Association of Emergency Dispatchers (IAED) Emergency Dispatcher, and why are they important?

To thrive as an IAED-certified Emergency Dispatcher, you need strong communication skills, the ability to multitask under pressure, and a certification such as Emergency Telecommunicator Certification (ETC) or Emergency Medical Dispatcher (EMD). Familiarity with computer-aided dispatch (CAD) systems, phone and radio equipment, and IAED protocols is essential. Exceptional listening skills, emotional resilience, and the ability to remain calm in crisis situations are standout soft skills. These competencies ensure accurate, timely responses and effective coordination during emergencies, ultimately saving lives.

What is the difference between Iaed vs Emergency Medical Technician (EMT)?

AspectIaedEmergency Medical Technician (EMT)
CertificationsTypically requires specialized training and certification in emergency response and medical proceduresRequires EMT certification, including CPR, first aid, and state-specific licensing
Work EnvironmentPrimarily in emergency response settings, including ambulances, hospitals, and disaster sitesWorks mainly in pre-hospital emergency care, including ambulances and scene response
Industry UsageUsed in emergency response, disaster management, and specialized rescue operationsCommonly employed by ambulance services, fire departments, and hospitals

Both Iaed and EMT roles involve emergency medical response, but Iaed often refers to specialized emergency responders with advanced training, while EMTs focus on basic emergency care. Understanding these differences helps in choosing the right career path or job search focus within emergency services.

More about Iaed jobs
What are the most commonly searched types of Iaed jobs? The most popular types of Iaed jobs are:
What states have the most Iaed jobs? States with the most job openings for Iaed jobs include:
What job categories do people searching Iaed jobs look for? The top searched job categories for Iaed jobs are:
Iaed jobs near you
Infographic showing various Iaed job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

ACE Accreditation Liaison

MEDICAL PRIORITY CONSULTANTS INC

Salt Lake City, UT • Hybrid

Other

Medical, Dental, Retirement

Posted 17 days ago

Job description

Are you ready to champion the highest standards in emergency dispatch? We're seeking an ACE Accreditation Liaison who strives for ACE excellence and is eager to guide dispatch agencies through their accreditation journey with confidence and expertise. If you're passionate about elevating performance, shaping best practices, and supporting centers worldwide, this is your chance to step into a role that makes a difference. 

Job Summary:

The ACE Accreditation Liaison serves as the organization’s engagement and support liaison for the Accredited Center of Excellence (ACE) program. This role provides highlevel guidance, education, and support to agencies pursuing accreditation, maintaining accreditation, or exploring the process for the first time, as well as agencies formerly accredited. The ACE Accreditation Liaison is responsible for responding to inquiries, conducting proactive outreach to ACE centers worldwide, and ensuring agencies receive accurate, timely, and expert-level assistance. This is a hybrid role and is based in our Salt Lake City office. 

Duties/Responsibilities:

  • Serve as the primary point of contact for all ACE related questions, including application requirements, timelines, standards, and troubleshooting.
  • Proactively reach out to current, former, and prospective ACE agencies to offer support, guidance, and assistance throughout the accreditation lifecycle.
  • Offer subject matter expertise to internal teams and external stakeholders as needed.
  • Review ACE applications and re accreditation materials as assigned.
  • Track and follow up on ACE compliance issues and provide detailed reports to agencies, leadership, and relevant stakeholders.
  • Create, deliver, and maintain educational materials, training programs, and presentations related to ACE standards, accreditation, and ED Q best practices.
  • Maintain and update ACE related databases and records with high levels of accuracy and organization.
  • Generate reports, summaries, and documentation to support accreditation tracking, program evaluation, and internal decision making.
  • Contribute to continuous improvement of accreditation processes, tools, and resources.
  • All other duties as assigned.

Qualifications/Skills and Knowledge Requirements:

  • Deep knowledge of IAED protocols, and a passion for supporting agencies in achieving and sustaining the highest standards in emergency dispatch excellence.
  • Direct experience preparing or contributing to ACE applications for an Accredited Center of Excellence.
  • Minimum 5 years of experience as an ED Q with demonstrated expertise in ED Q processes and standards.
  • Experience with at least two complete ACE accreditation cycles (preferred).
  • Current certification in at least two of the following: EMD Q, EFD Q, EPD Q (all three preferred).
  • Expert level knowledge and hands on proficiency with ProQA and AQUA software.
  • Thorough understanding of the Emergency Priority Dispatch System (EPDS) protocols across disciplines.
  • Expert level communication, project management, and presentation skills (written and oral).
  • Excellent interpersonal and customer service skills; ability to work well with all levels of internal management, staff, and clients to handle sensitive and confidential matters.
  • Proficient with Microsoft 365 applications.

Education and Experience:

  • 5+ years Emergency Service Management experience 
  • Bachelor’s degree or industry equivalent certification (preferred)

Essential Job Functions/Physical Requirements:

  • Serve as the primary point of contact while proactively supporting current and prospective ACE agencies
  • Offer expertise to internal and external contacts on accreditation processes and requirements
  • Maintain ACE related databases while leading the creation of reports, summaries, and documents
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to occasionally lift 10 to 25 pounds
  • Concentrating for long periods of time
  • Must be available to work weekends when required
  • Must be available to travel approximately 10% of time

Our Company: 

As one of Utah's Top Places to work, IAED is an Equal Opportunity Employer. We are a small, fast growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc. 

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