ZipRecruiter

Log In

1

Hybrid Customer Service Jobs in Quebec (NOW HIRING)

Grainger Businesses

Hybrid As a leading industrial distributor with operations primarily in North America, Japan and ... The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the ...

Grainger Businesses

Hybrid As a leading industrial distributor with operations primarily in North America, Japan and ... The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the ...

National Bank

Associate (Hybrid)

Quebec, QC

Attendance Hybrid Job number 34701 Category Support Status: Permanent Type of Contract Permanent ... Provide superior customer service in person, on the phone, and by email * Analyze client accounts ...

Chemtrade

Monday to Friday (Hybrid, 1 day a week from office in Anjou Qc or Toronto ON) Reports to: Customer Service Supervisor Compensation : 22.00$ per hour Scope of the Position The Customer Service ...

National Bank

Wealth Associate (Hybrid)

Laval, QC

Attendance Hybrid Job number 35080 Category Support Status: Permanent Type of Contract Permanent ... Provide superior customer service in person, on the phone, and by email * Analyze client accounts ...

National Bank

Wealth Associate (Hybrid)

Kirkland, QC · On-site

Attendance Hybrid Job number 32633 Category Support Status: Permanent Type of Contract Permanent ... Provide superior customer service in person, on the phone, and by email * Analyze client accounts ...

National Bank

Wealth Associate (Hybrid)

Montreal, QC · Hybrid

Attendance Hybrid Job number 35237 Category Professional Status: Permanent Type of Contract ... Support investment advisors in providing superior customer service and be available to meet client ...

National Bank

Wealth Associate (Hybrid)

Laval, QC

Attendance Hybrid Job number 35080 Category Support Status: Permanent Type of Contract Permanent ... Provide superior customer service in person, on the phone, and by email * Analyze client accounts ...

National Bank

Wealth Associate (Hybrid)

Chicoutimi, QC · On-site

Attendance Hybrid Job number 34179 Category Support Status: Permanent Type of Contract Permanent ... Provide superior customer service in person, on the phone, and by email * Analyze client accounts ...

Canon Careers

Bilingual Coordinator, Customer Service (18 months contract) - Hybrid * Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with ...

Domtar

Reporting to the Customer Care Manager, this position provides accurate and prompt service to ... Alternative Work Arrangements: hybrid remote work and flextime * A modern and spacious environment

previous pagenext page

Showing results 21-40

All JobsHybrid Customer Service JobsHybrid Customer Service Jobs in Quebec

Hybrid Customer Service information

See Quebec salary details

$10

$21

$39

How much do hybrid customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for hybrid customer service in Quebec is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What is a hybrid customer service?

A Hybrid Customer Service job combines remote and in-office work to assist customers via phone, email, chat, or in-person interactions. Employees may split their time between home and the workplace based on company policies or workload demands. This role requires strong communication skills, problem-solving abilities, and adaptability to different communication channels. It offers flexibility while maintaining collaboration with teams and customers. Hybrid roles may vary by company, with some requiring specific in-office days.

What does a hybrid customer service do?

A typical day in a Hybrid Customer Service position involves assisting customers through a variety of channels such as phone, email, live chat, and sometimes in-person, depending on the organization's setup. You may spend part of your week working remotely, handling inquiries, processing orders, or resolving issues, and part of your week in the office collaborating with team members or supporting walk-in clients. Tasks often include updating customer records, troubleshooting problems, and escalating complex situations to higher-level support when necessary. This variety allows employees to build strong communication skills and develop expertise in both remote and on-site customer service environments.

What are the key skills and qualifications needed to thrive in hybrid customer service?

To excel as a Hybrid Customer Service professional, you need strong communication and problem-solving abilities, typically paired with a high school diploma or equivalent and familiarity with customer support procedures. Experience with CRM platforms like Salesforce or Zendesk, proficiency in email and chat systems, and comfort with video conferencing tools are often required. Excellent multitasking, adaptability, and a customer-centric mindset distinguish standout candidates in this role. These skills and qualities are critical for delivering consistent, high-quality service both remotely and onsite, ensuring customer satisfaction across various channels.

What are popular job titles related to Hybrid Customer Service jobs in Quebec?

For Hybrid Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Hybrid Customer Service jobs in Quebec look for?

The top searched job categories for Hybrid Customer Service jobs in Quebec are:

Hybrid Customer Service jobs near you
Infographic showing various Hybrid Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Bilingual Supervisor, Customer Service Centre

Grainger Businesses

Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Manage the daily operations of the Customer Service Centre, supervising up to 15 team members.

  • Monitor workflow, assign goals, and evaluate performance to ensure operational requirements are met.

  • Provide coaching, support resource availability, and review performance metrics to drive team performance.

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

36th of 366 rated logistics

Job description

Work Location Type: Hybrid 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Compensation:

The base salary for this role ranges between $ 67,440 - $ 92,730, with eligibility for an incentive target of 5% which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade.  Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills.  The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided.  Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary: 

The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce efficiencies, customer service, reporting, and performance management. 

The Customer Service Centre Supervisor ensures engagement from the entire team and ensures that the team is able meet various challenges within their roles. 

The Supervisor manages processes to ensure compliance with company policies/procedures along with continual process improvement and The Supervisor must also ensure the timeliness, quality and effectiveness of all processes are met. Works within organization and cross functionally on various projects to drive Grainger's strategies. 

Job Responsibilities (You Will): 

  • Responsible for the direct management and supervises the daily operations of up to 15 front line team members that support internal and external customers. 

  • Plans, directs, monitors, and evaluates workflow. Coordinates work activities, assigns goals to meet operational requirements. 

  • Provides regular 1:1 behavioral coaching and situational leadership to drive sustained individual and team performance. 

  • Assists team members to ensure resources are available to complete daily work. 

  • Reviews performance metrics, diagnoses root cause of underperformance and develops informal and formal improvement plans. 

  • Monitors phone calls on a regular basis and scores those calls based on quality standards. 

  • Keeps team informed of process improvements and changes and solicits feedback. 

  • Participates in the selection/hiring process and supports on-boarding/training of new hires. 

  • Celebrates team and individual successes and drives higher employee engagement. 

  • Identifies and recommend operational improvements. 

  • Bilingualism (English and French) is required for this role, as the successful candidate will regularly interact with customers, stakeholders, and Grainger team members in both official languages. 

Education/Experience (You Have): 

  • High school diploma or equivalent; Bachelor degree preferred. 

  • Minimum 3 to 5 years of customer service experience. 

  • Supervisory experience preferred. 

  • Passion for the customer experience and team member development with an ability to energize others. 

  • Strong interpersonal and communication skills.  

  • Exhibits flexibility to adapt to shifting demands and competing priorities. 

  • Ability to train and coach team members on processes, procedures, compliance, and product knowledge. 

  • Strong competence in the use of technology and software applications; desired applications include SAP, SOE, Verint, Power BI and other emerging technologies. 

  • Ability to plan, organize and delegate work. 

Rewards and Benefits:


Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

What Grainger employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Grainger logo

About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

View All Grainger Jobs

Apply