Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Network Security Specialist
Quebec, QC · On-site
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Network Security Specialist
Quebec, QC · On-site
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies ...
Humanitarian Logistics information
What are the key skills and qualifications needed to thrive as a humanitarian logistics professional?
To thrive in Humanitarian Logistics, you need strong supply chain management knowledge, inventory control, and a relevant degree in logistics or a related field. Familiarity with logistics management systems, humanitarian standards like Sphere, and certifications such as CILT or the Humanitarian Logistics Certification Programme are common requirements. Excellent problem-solving, cultural sensitivity, and effective communication skills set top professionals apart in complex, high-pressure environments. Mastering these skills ensures timely and efficient delivery of aid, supporting vulnerable populations in crisis situations.
What are some common challenges faced by professionals in humanitarian logistics, and how are they typically addressed?
Professionals in humanitarian logistics often encounter challenges such as rapidly changing environments, limited infrastructure, and supply chain disruptions due to conflicts or natural disasters. To address these, they rely on flexible planning, robust contingency strategies, and close collaboration with local partners and international agencies. Adaptability, strong communication, and familiarity with emergency protocols are essential for overcoming obstacles and ensuring timely delivery of aid. Being proactive and leveraging technology for real-time tracking also helps mitigate many logistical hurdles.
What is the difference between Humanitarian Logistics vs Supply Chain Coordinator?
| Aspect | Humanitarian Logistics | Supply Chain Coordinator |
|---|---|---|
| Credentials | Logistics certifications, supply chain knowledge | Supply chain or logistics certifications, relevant experience |
| Work Environment | Disaster zones, NGOs, international agencies | Corporate offices, manufacturing, retail sectors |
| Employer & Industry | Nonprofits, humanitarian organizations | Private companies, logistics firms |
| Search & Comparison Intent | Understanding roles in humanitarian aid | Managing supply chains in business contexts |
Humanitarian Logistics focuses on managing supply chains in disaster and crisis zones for aid organizations, while Supply Chain Coordinators oversee logistics and procurement within corporate environments. Both roles require logistics knowledge but differ in environment and purpose.
Do humanitarian logistics jobs pay well?
Humanitarian logistics jobs typically offer moderate salaries that vary based on experience, location, and organization size. While they may not be as high-paying as corporate logistics roles, they often include benefits such as travel opportunities and the chance to work in challenging environments.
What is humanitarian logistics?
Humanitarian logistics involves planning, implementing, and managing the movement and storage of goods, services, and information to support disaster relief and aid efforts. It requires coordination, supply chain management skills, and knowledge of emergency response environments to ensure timely delivery of aid to affected populations.
What job categories do people searching Humanitarian Logistics jobs in Quebec look for?
The top searched job categories for Humanitarian Logistics jobs in Quebec are:
Customer Service Coordinator - Import/ Export
Quebec, QC • On-site
Full-time
Posted 6 days ago
Job description
Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
CMA CGM Montreal is recruiting for a Customer Service Coordinator to join our Team - driven, problem solving, Customer Centric candidates who thrive in a fast-paced environment are welcome!
CANDIDATES MUST BE LEGALLY AUTHORIZED TO WORK IN CANADA: valid work permit, permanent resident or citizen.
POSITION SUMMARY
The Customer Service Coordinator plays a key role in delivering outstanding customer service by providing support and guidance on export and import shipments. This position focuses on addressing the specific needs and expectations of customers while adhering to established policies and standards.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Address customer inquiries, provide information, and resolve issues efficiently.
- Ensure all customer queries (via all channels) are responded to within agreed SLA & quality.
- Assist customers with documentation, including bills of lading and shipping instructions.
- Provide proactive shipment status updates to customers.
- Coordinate with internal teams for resolution and follow-ups.
- Promote digital platforms and educate customers on digital tools.
- Identify opportunities for upselling basic value-added services (VAS).
- Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.).
QUALIFICATIONS
- Education: University degree and transportation certificate an asset.
- Experience: Proven experience in a customer service role, preferably at least one year within the shipping, logistics, or transportation industry.
- Other:
- Bilingual is a must - Fluent in written and spoken English and French; additional language skills are a plus.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex information in a clear and concise manner.
- Strong problem-solving and decision-making abilities, with a customer-focused mindset.
- Ability to multitask and prioritize tasks in a demanding environment, while maintaining an elevated level of accuracy and diligence.
- Proficiency in using Salesforce software and other relevant tools, an asset.
- Exceptional people skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Flexibility to adapt to changing priorities and work collaboratively in a team environment.
- Strong organizational and time management skills, with the ability to meet deadlines and manage multiple customer requests simultaneously.
We thank all candidates for their interest in applying for this position and working at CMA CGM, please note, only those selected for an interview will be contacted.
We are an equal opportunity employer!
Come along on CMA CGM's adventure !