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Human Services Jobs in Springfield, MA (NOW HIRING)

HELIX HUMAN SERVICES INC

PRINCIPAL

Springfield, MA · On-site

$90K - $100K/yr

Helix Human Services is dedicated to providing trauma-informed therapeutic and educational services to diverse children and families, building the foundation for lifelong success at home, school, and ...

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All JobsHuman Services JobsHuman Services Jobs in Springfield, MA

Human Services information

See Springfield, MA salary details

$26.4K

$44.1K

$59.8K

How much do human services jobs pay per year?

As of Sep 6, 2026, the average yearly pay for human services in Springfield, MA is $44,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $47,800.00 per year, depending on experience, location, and employer.

What is human services?

Human services is a broad field focused on meeting the needs of individuals, families, and communities through a range of support and assistance programs. Professionals in human services work in areas such as social work, counseling, case management, and community outreach to help people improve their quality of life. They often assist clients in accessing resources like housing, healthcare, mental health services, and financial support. The goal of human services is to promote well-being and help people overcome challenges related to social, emotional, or economic issues.

What are some common challenges faced by professionals in human services roles, and how can they be addressed?

Human services professionals often work with individuals facing complex social, emotional, or economic challenges, which can lead to emotionally demanding situations and high caseloads. Balancing the needs of clients with administrative responsibilities and limited resources is a frequent challenge. To address these issues, professionals can seek support from supervisors and colleagues, participate in regular self-care practices, and engage in ongoing training to build resilience and effective problem-solving skills. Many organizations also offer employee assistance programs and peer support groups to help manage stress and prevent burnout.

What are the key skills and qualifications needed to thrive in a human services role, and why are they important?

To thrive in Human Services, you need a solid understanding of social work principles, case management, and relevant human behavior theories, usually supported by a degree in social work, psychology, or a related field. Familiarity with case management software, client record systems, and sometimes certifications like Certified Social Work Case Manager (C-SWCM) are typical. Strong interpersonal communication, cultural competence, and problem-solving abilities are critical soft skills that set professionals apart. These skills and qualifications are vital for effectively supporting individuals and communities, navigating complex situations, and ensuring access to needed resources and services.

What types of jobs are in human services?

Human services encompass a variety of roles focused on helping individuals and communities, including social workers, case managers, counselors, mental health specialists, and community outreach coordinators. These jobs often require strong communication skills, empathy, and relevant certifications or degrees, and may involve working in settings like clinics, schools, or social service agencies.

What are the most commonly searched types of Human Services jobs in Springfield, MA?

The most popular types of Human Services jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Human Services jobs?

Cities near Springfield, MA with the most Human Services job openings:

Human Services jobs near you
Infographic showing various Human Services job openings in Springfield, MA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $44,090 per year, or $21.2 per hour.

Health Services Support Professional 1 - PNA (Human Services)

VIABILITY, INC

West Springfield, MA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

 

Welcome!  Thank you for exploring a career with us!   Our team of 500+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

   **$500 sign on bonus ($250 at the completion of first week of training and $250 after successfully completion of first 90 days) **

 Position: Health Services Support Professional – Full-Time

Location: West Springfield, MA 

Rate of Pay: $22.00 per hour

Hours: 35 hours per week 

Schedule: 8:30am-3:30pm

 Summary: 

  • The Personal Needs Attendant is responsible for assisting members with basic Activities of Daily Living (ADL) skills; implementing training procedures to assist members in increasing their independence in the areas of personal care and ADL; attending to members’ first aid needs; participating in member assessments and various other duties as assigned.

 Qualifications: 

  • High School/GED plus 1-year related experience and/or CNA training. 
  • One year of human service experience desired. 
  • Knowledge of and respect for diverse populations.

 Requirements: 

  • Excellent communication, interpersonal and listening skills. 
  • Strong teamwork skills. 
  • Demonstrated reliability and dependability. 
  • Must have a valid driver's license, 3 years driving experience, good driving record, use of vehicle and willingness to transport participants in personal vehicle. 
  • Ability to use computers to include Microsoft Word, data entry, email, and internet
“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:
  • Health, Dental & Vision insurance plans.
  • Dependent care flexible spending account.
  • Flexible Spending & Health Savings account.
  • Pet-plan discount program offered through Fetch.                    
  • Company paid Long-term Disability insurance.
  • Company paid Short-term Disability insurance. (NY & OK employees only)    
  • Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

  • Employer matched 403B contributions starting day 1 of employment.
  • Eligible for Tuition Reimbursement.
  • Generous paid time off.
  • 11 Paid Holidays a year.
  • Access to training and professional development resources through our comprehensive online learning platform.
  • Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
  • Employee Assistance Program that provides confidential assistance for all life challenges.
  • Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

 Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

 

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.