Sr Software Engineer
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
Santa Monica, CA · On-site
$141.90 - $190.30/hr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. * Innovation: We develop and implement ... Maintain and optimize high‑availability services capable of handling massive traffic spikes ...
Santa Monica, CA · On-site
$141.90 - $190.30/hr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. * Innovation: We develop and implement ... Maintain and optimize high‑availability services capable of handling massive traffic spikes ...
El Paso, TX · On-site
$20.05/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
El Paso, TX · On-site
$20.05/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Peachtree Corners, GA · On-site
$40K/yr
Medical
Dental
Vision
Retirement
PTO
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Peachtree Corners, GA · On-site
$40K/yr
Medical
Dental
Vision
Retirement
PTO
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Seattle, WA · On-site
$130K - $156K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Seattle, WA · On-site
$130K - $156K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Santa Monica, CA · On-site
$141K - $190K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... You will be a key architect in ensuring that transactional messaging, the backbone of customer ...
Santa Monica, CA · On-site
$141K - $190K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... You will be a key architect in ensuring that transactional messaging, the backbone of customer ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
New
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
New
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Santa Monica, CA · On-site
$128K - $154K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Santa Monica, CA · On-site
$128K - $154K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Kentwood, MI · On-site
$23/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Kentwood, MI · On-site
$23/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
New
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
New
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Cincinnati, OH · On-site
$23/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Cincinnati, OH · On-site
$23/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Stamford, CT · On-site
$24.80/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Stamford, CT · On-site
$24.80/hr
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
To thrive as a Hulu Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic technical troubleshooting tools is often required. Patience, active listening, and a customer-focused mindset are key soft skills that help you excel in this role. These qualities are essential for effectively resolving customer issues, maintaining satisfaction, and contributing to Hulu’s reputation for excellent service.
A Hulu Customer Service job involves assisting customers with account issues, billing inquiries, troubleshooting streaming problems, and providing information about Hulu plans and features. Customer Service representatives communicate via phone, chat, or email to resolve user concerns efficiently and ensure a positive experience. Strong communication skills, problem-solving abilities, and knowledge of Hulu's services are essential for success in this role.
Hulu Customer Service representatives usually work in a fast-paced, team-oriented environment, which can be either in-office or remote, depending on company policies. The role involves handling customer inquiries, troubleshooting technical issues, and collaborating with other departments such as technical support or billing to resolve complex cases. You’ll typically be part of a supportive team with regular team meetings, ongoing training, and real-time feedback from supervisors. This structure provides opportunities for skill development, peer learning, and potential advancement into roles like team lead or quality assurance specialist.

$148K - $199K/yr
Full-time
Re-posted 14 days ago
Disney Entertainment and ESPN Product & Technology
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.
The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.
Here are a few reasons why we think you’d love working here:
Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.
Media Engineering is an innovative organization that is focused on providing the best possible video playback experience, art, and metadata to customers around the world, powered by exceptional technology. This strategic work requires streamlining and repurposing technology across different business and distribution channels – including streaming, linear, and theatrical – so that technology can ebb and flow across the needs of the business.
The Quality, Targeting, and Experience team develops automated feedback loops that drive how videos are delivered to customers for Disney Streaming’s suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to provide the highest possible quality of experience directly to consumers in the form of pristine, error-free streaming media. We also develop robust data pipelines that calculate and report the quality of experience that our customers receive so that we can continually improve the way we deliver media.
As a Senior Software Engineer on this team, there will be opportunities to collaborate with a varied team of data engineers, other software engineers, researchers, data scientists, product managers and more, as well as to provide leadership by example to other developers on the team and in the organization.
Responsibilities
Work with a team building high-performance, stable, scalable software
Participate in the code review process by providing feedback on pull requests
Participate in the on-call rotation, supporting systems and services during production incidents
Basic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field (or equivalent work experience).
5+ years of experience designing and delivering backend architectures in a production environment, with a strong understanding of design patterns and best practices.
Experienced in building and maintaining data-intensive applications, bridging the gap between services and data teams to align architectural design with implementation.
Experience building RESTful and/or gRPC services to facilitate communication between distributed components.
Proficient in at least one programming language: Scala, Java, Go, or Python.
Familiar with AWS, CI/CD pipelines, and Kubernetes.
Proficient in observability and data tools (Datadog, Splunk, Grafana, Databricks) to monitor system health, data pipeline integrity, and algorithmic performance.
Self-motivated, independent, and excellent at problem-solving, with strong verbal and written communication skills.
Ability to mentor less experienced developers and lead cross-functional initiatives.
Preferred Qualifications
Experience designing and operating large-scale, high-availability distributed systems and JVM-based applications.
Knowledge of functional programming patterns and their application in data processing.
Hands-on experience with messaging technologies (e.g., Kinesis, SQS)
Experience with stream processing frameworks like Flink or Spark
Familiarity with CDN technologies.
Interest in video streaming and internet networking.
#DISNEYTECH