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Director Hulu Customer Service Jobs (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

Trident-Solutions

Director Customer Service

Sherman, TX · On-site

$120 - $180/hr

The Director of Customer Service is responsible for leading and developing a 20+ person customer service organization to deliver world-class support to our customers. This role will set the strategy ...

Reser's

Director, Customer Service

Beaverton, OR · On-site

Director- Customer Service FLSA Status: Exempt Location: Corporate Job Family: Customer Service Reports to: Vice President- Supply Chain Career Track/Level: M5 Job Summary: The Customer Service ...

MRINetwork Jobs

Director Customer Service

Chicago, IL · On-site

The Director, Customer Service is accountable for providing professional and ethical leadership on all issues relating to customer interactions; for managing and providing expertise and direction ...

ConMet

Director, Customer Service

Vancouver, WA · On-site

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

ConMet

Director, Customer Service

Vancouver, WA

$148K - $255K/yr

ConMet is seeking an experienced, customer-focused Director of Customer Service to lead our customer service and warranty organizations. This strategic leadership role is responsible for improving ...

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Director Hulu Customer Service information

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How much do director hulu customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for director hulu customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director Hulu Customer Service do?

A Director of Hulu Customer Service is responsible for overseeing the customer support operations at Hulu. This role involves developing strategies to improve customer satisfaction, managing support teams, analyzing service metrics, and implementing policies to ensure high-quality service. The director works closely with other departments to address customer feedback and enhance the overall user experience. They also play a key role in training staff, setting service standards, and ensuring compliance with company policies.

What are the key skills and qualifications needed to thrive as a director Hulu Customer Service?

To thrive as a Director of Hulu Customer Service, you need extensive experience in customer service operations, people management, and a bachelor’s degree in business or a related field, often with leadership roles in similar environments. Familiarity with CRM platforms (like Salesforce or Zendesk), analytics tools, and customer feedback systems is typically required. Exceptional communication, strategic thinking, and conflict resolution skills are crucial soft skills for leading teams and driving customer satisfaction. These abilities ensure efficient service delivery, high team performance, and a positive customer experience, all of which are vital for Hulu's success in a competitive market.

What are the main challenges faced by a director Hulu Customer Service, and how can they be addressed?

A Director of Hulu Customer Service often faces challenges such as managing high customer expectations, adapting to rapidly changing streaming technologies, and ensuring consistent service quality across multiple channels. Addressing these challenges requires strong leadership skills, the ability to implement data-driven strategies, and fostering a culture of continuous improvement within the team. Effective collaboration with product, engineering, and marketing departments is also essential to quickly resolve issues and enhance the overall customer experience.

Does Hulu have work from home jobs?

Hulu offers remote work opportunities for certain roles, including positions in customer service such as the Director Hulu Customer Service. These jobs often require strong communication skills, familiarity with digital tools, and the ability to work independently from home. Availability of remote positions can vary based on the role and company needs.

What cities are hiring for Director Hulu Customer Service jobs?

Cities with the most Director Hulu Customer Service job openings:

What are the most commonly searched types of Hulu Customer Service jobs?

The most popular types of Hulu Customer Service jobs are:

What states have the most Director Hulu Customer Service jobs?

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Director Hulu Customer Service jobs near you

Customer Service Director

Texas State Library and Archives Commision

Waterloo, IA • On-site

Full-time

Re-posted 22 days ago

Job description

Job Summary of the Customer Service Director: The Customer Service Director is a valued member of the extended leadership team. This job will primarily be responsible for maintaining effective customer service in parts, service, and warranty for customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Engineering, Operations, Supply Chain, Quality, and Sales departments.
Job Duties & Responsibilities of the Customer Service Director:
• Overall leader and process manager for customer service team, which includes Parts, Service, and warranty functions.
• Ensure friendly customer service for all incoming 'parts calls'.
• Establish and maintain business logic for the pricing of parts and service for this revenue stream.
• Lead, manage, and communicate the scheduling of parts, service, and warranty work through the operation.
• Resolves customer dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints and claims; following up with customers; and personally resolving difficult situations.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales attainment by registering customer service/warranty calls; tracking response time to resolution,
compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting,analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
Education & Experience Requirements of the Customer Service Director:
• Bachelor's degree or equivalent experience.
• 5+ years Customer Service, Technical Sales, or Manufacturing Sales experience, or more.
• Experience working in warranty for the heavy equipment industry would be desirable.
• Demonstrated ability to lead people and get results through others.
• Pricing experience is required.
• Lead, manage, and oversee the warranty process; resolve warranty claims by approving or denying based on warranty policy definition and incoming documentation; calculating benefit due; initiating payment or composing denial letter. Maintain warranty claims per sales dollar budget.
• Monitor programs and procedures to ensure on-time delivery, customer satisfaction, and sales
attainment by registering customer service/warranty calls; tracking response time to resolution, compiling warranty and financial data; tracking service level agreements.
• Generate quotes and register warranties within established procedures.
• Generate reports for the purpose of identifying customer service and warranty issues by collecting, analyzing, and summarizing information and trends, recommending changes for cost reduction and operational efficiencies.
• Maintains inter- and intradepartmental workflow.
• Assist with continuous process improvement by leading and participating in projects such as lean, 5-S and Kaizen.
• Perform any other tasks assigned to support and improve the overall operations.
• Responsible for directing, delegating, supervising, organizing, and planning.
• An ability to think ahead and plan.
• The ability to organize and manage multiple priorities.
• Customer service systems development and deployment experience.
• Problem analysis and problem resolution at a functional level.
• Responsible for employee training and development.
• Strong customer orientation.
• Excellent interpersonal and communication skills.
• Strong computer proficiency.

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