Senior Software Engineer
$141K - $190K/yr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement ... Maintain and optimize high‐availability services capable of handling massive traffic spikes ...
$141K - $190K/yr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement ... Maintain and optimize high‐availability services capable of handling massive traffic spikes ...
$141K - $190K/yr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement ... Maintain and optimize high‐availability services capable of handling massive traffic spikes ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
Santa Monica, CA · On-site
$141.90 - $190.30/hr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. * Innovation: We develop and implement ... Maintain and optimize high‑availability services capable of handling massive traffic spikes ...
Santa Monica, CA · On-site
$141.90 - $190.30/hr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. * Innovation: We develop and implement ... Maintain and optimize high‑availability services capable of handling massive traffic spikes ...
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
$148K - $199K/yr
... customers for Disney Streaming's suite of streaming services, including Disney+, ESPN+, Hulu, and more. We balance the needs of our business strategy with the demands of an evolving internet to ...
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
Quick apply
Peachtree Corners, GA · On-site
$40K/yr
Our industry-leading solutions power organizations including Netflix, Hulu, The Trade Desk, PayPal ... ensure customers receive exceptional service while identifying opportunities for growth and ...
$141K - $190K/yr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement ... Maintain and optimize high‐availability services capable of handling massive traffic spikes ...
$141K - $190K/yr
Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement ... Maintain and optimize high‐availability services capable of handling massive traffic spikes ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Santa Monica, CA · On-site
... Hulu, a premium streaming service that offers premium originals, current season TV, a massive ... Experience with contact center tools, operations, and metrics (e.g., workforce management, CRM, QA ...
Santa Monica, CA · On-site
... Hulu, a premium streaming service that offers premium originals, current season TV, a massive ... Experience with contact center tools, operations, and metrics (e.g., workforce management, CRM, QA ...
$141K - $190K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... You will be a key architect in ensuring that transactional messaging, the backbone of customer ...
$141K - $190K/yr
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... You will be a key architect in ensuring that transactional messaging, the backbone of customer ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories ... We build and provide cloud platform and services that are used by data engineering teams and data ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
Our products and services help 350M+ customers worldwide (more than Netflix and Hulu combined). Through interactions with customers, our experts demonstrate integrity in serving, solving and selling ...
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
To thrive as a Hulu Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent educational background. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic technical troubleshooting tools is often required. Patience, active listening, and a customer-focused mindset are key soft skills that help you excel in this role. These qualities are essential for effectively resolving customer issues, maintaining satisfaction, and contributing to Hulu’s reputation for excellent service.
A Hulu Customer Service job involves assisting customers with account issues, billing inquiries, troubleshooting streaming problems, and providing information about Hulu plans and features. Customer Service representatives communicate via phone, chat, or email to resolve user concerns efficiently and ensure a positive experience. Strong communication skills, problem-solving abilities, and knowledge of Hulu's services are essential for success in this role.
Hulu Customer Service representatives usually work in a fast-paced, team-oriented environment, which can be either in-office or remote, depending on company policies. The role involves handling customer inquiries, troubleshooting technical issues, and collaborating with other departments such as technical support or billing to resolve complex cases. You’ll typically be part of a supportive team with regular team meetings, ongoing training, and real-time feedback from supervisors. This structure provides opportunities for skill development, peer learning, and potential advancement into roles like team lead or quality assurance specialist.

$141K - $190K/yr
Full-time
Posted 25 days ago
Disney Entertainment and ESPN Product & Technology Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally. The team marries technology with creativity to build world‐class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are storytellers and innovators. Creators and builders. Entertainers and engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touchpoints serving millions of people around the world. Why Work With Us Building the future of Disney's media: Our technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come. Reach, scale, and impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+, Hulu, ESPN, ABC, ABC News, and many more. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems. Product Engineering Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity. Senior Software Engineer – Commerce Growth Messaging As a Senior Software Engineer for the Commerce Growth Messaging team, you will drive the technical evolution of a mission‐critical, multi‐tenant platform serving millions of global subscribers across Disney+, Hulu, and ESPN+. You will be a key architect in ensuring that transactional messaging, the backbone of customer communication, remains resilient, scalable, and highly available. Your leadership will directly impact Disney Streaming's international expansion, navigating the complex technical landscapes of global markets to deliver a seamless commerce experience. Responsibilities Define the architectural direction and technical roadmap for messaging services and internal tools. Take end‐to‐end responsibility for the design, implementation, and deployment of large‐scale distributed systems. Maintain and optimize high‐availability services capable of handling massive traffic spikes across multiple streaming brands. Partner with multi‐functional business units and stakeholders to integrate messaging requirements across diverse domains. Investigate and solve technical challenges related to internationalization as the streaming footprint grows worldwide. Drive engineering excellence by ensuring robust architecture and high‐quality code delivery within a fast‐paced environment. Basic Qualifications 5+ years of intensive experience in backend development. Bachelor's degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience. Mastery of Java or other modern backend programming languages. Deep knowledge of services including EC2, S3, Lambda, DynamoDB, SQS, RDS, and Kinesis (or equivalent cloud providers). In‐depth experience with both Relational (SQL) and NoSQL databases. Proven proficiency in designing and implementing large‐scale distributed systems. Demonstrated track record of taking full ownership of features and delivering complex projects end‐to‐end. Excellent verbal and written communication skills with the ability to bridge the gap between technical and non‐technical partners. Strong ability to investigate deep‐tier technical components while maintaining a high‐level view of overall system architecture. Preferred Qualifications Previous experience working effectively within geographically distributed teams. Proven ability to quickly ramp up on new domains, technologies, and evolving industry standards. #DISNEYTECH The hiring range for this position in Seattle, WA is $148,700 to $199,400 per year and in Santa Monica, CA is $141,900 to $190,300 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job‐related knowledge, skills, and experience among other factors. A bonus and/or long‐term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. #J-18808-Ljbffr