Hulu Customer Service Jobs (NOW HIRING)

Job Posting Title:

Sr Product Mgr II - Customer Identity Product

Req ID:

10154553

Job Description:

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we thinkyou'dlove working here:

Building the future of Disney's media:Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact:More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally.

Innovation:We develop and implement groundbreaking products and techniques that shape industrynorms, andsolve complex and distinctive technical problems.

Product Management is responsible for driving the overall user experience, feature strategies and concepts, and engagement paradigms for Disney Entertainment & ESPN's global portfolio of consumer-facing streaming and digital products - including Disney+, Hulu, ESPN, ABC, ABC News, Nat Geo, Marvel, and Star Wars.

The Senior Product Manager will own the strategy and execution of experimentation driving customer success with registration and login across the TWDC product portfolio. This is a global role with broad scope across all platforms that our products are offered - website, mobile app, and streaming devices. The ideal candidate has a deep understanding of user motivations and the variables that influence successful access to our services. They must also be passionate about solving customer identity challenges and build for scale, while being flexible enough to adapt for regional requirements.

If you are someone whose dream job sits between business strategy, UX design, creative problem-solving, and technical solutioning; you are an expert in both crafting a vision and driving successful execution; and you are excited to build scalable features that will drive global growth for years to come, we invite you to apply for this role.

Responsibilities

• Define the vision and priorities to achieve incremental improvements to customer success with registration and login through experimentation, focusing on key user journey outcomes and delightful consumer experiences. Consider immediate login KPIs as well as overall acquisition measures for TWDC businesses and products.

• Unlock additional experiment impact and velocity by streamlining the ways of working, team collaboration, and stakeholder engagement needed to successfully launch experiments.

• Serve as an experimentation thought leader and consultant partnering closely with fellow Product leaders and UX designers to advise on using an experimentation mindset and refining experimentation strategy and plans

• Drive analysis and generate insights from login and registration success KPIs and performance to ensure data quality and readiness for experiment analysis

• Partner with engineering, design, and program management teams to deliver work on time and with high quality

• Team with fellow Product Managers to align on experimentation strategy aligned to feature roadmap and ensure a cohesive customer experience across the login/registration lifecycle

• Communicate and document plans effectively to organize work for execution, both feature releases and experiments

• Partner with regional stakeholders around the world to address consumer, legal, and regulatory nuances while solving for global scale

• Collaborate cross-functionally with engineering, design, marketing, legal, user research, data science, platform and media delivery teams

• Identify new opportunities and effectively influence the Product roadmap with executives and workstream leads through the use of data and strong Product sense

• Leverage AI tools to continuously accelerate, refine, and increase impact across all dimensions of experimentation strategy and execution

Basic Qualifications

• 7+ years of product management experience, focusing on driving business outcomes through executive alignment and flawless execution.

• Detail-oriented, technical, can design and interpret data, and can propose high-yield bets to drive and exceed goals.

• Solid understanding of statistics concepts (e.g., hypothesis testing, regression analysis) and UX best practices.

• Exceptional written and verbal skills, a proven ability to articulate a team vision and translate technical concepts into material that can be broadly understood across the company.

• Ability to make decisions in ambiguous situations and a fast-paced environment with constantly evolving business needs.

Required Education

• Bachelor's Degree required. An undergraduate degree in computer science, engineering, finance, economics or related disciplines is a plus, MBA preferred

The hiring range for this position in New York City, NY is $163,100 to $218,700 per year, Los Angeles, CA is $155,700 to $208,700 per year, Seattle, WA is $163,100 to $218,700 per year and San Francisco, CA is $170,500 - $228,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Commerce, Data & Identity

Job Posting Primary Business:

CGI - Identity Product

Primary Job Posting Category:

Product Management Tech

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

USA - CA - 2500 Broadway Street, USA - CA - Market St, USA - WA - 925 4th Ave

Date Posted:

2026-07-01