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How much do hr customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hr customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an HR Customer Service representative do?

An HR Customer Service representative assists employees and job applicants with questions related to human resources policies, benefits, payroll, and workplace procedures. They serve as a bridge between employees and the HR department, ensuring concerns are addressed in a timely and professional manner. Their responsibilities may include answering HR-related inquiries, guiding staff through HR processes, resolving issues, and maintaining accurate records. Effective HR Customer Service representatives possess strong communication, problem-solving, and organizational skills.

What are the key skills and qualifications needed to thrive as an HR Customer Service representative?

To thrive as an HR Customer Service Representative, you need a solid understanding of HR policies, excellent problem-solving abilities, and at least a high school diploma or relevant HR certifications. Familiarity with HR information systems (HRIS), ticketing platforms, and Microsoft Office is typically required. Outstanding interpersonal skills, patience, and the ability to handle sensitive information with discretion help someone excel in this role. These skills are vital for efficiently addressing employee inquiries, ensuring compliance, and fostering a positive workplace experience.

What are some typical challenges faced by HR Customer Service representatives when handling employee inquiries, and how are they addressed?

HR Customer Service representatives often encounter challenges such as managing high volumes of inquiries, addressing sensitive personal matters, and navigating complex HR policies. To address these, representatives rely on clear communication skills, empathy, and a thorough understanding of company procedures. Many teams use ticketing systems and knowledge bases to streamline responses, and ongoing training helps ensure accurate and consistent support for employees.

What is the difference between Hr Customer Service vs Hr Coordinator?

AspectHr Customer ServiceHr Coordinator
ResponsibilitiesHandling employee inquiries, providing support, resolving issuesAssisting with recruitment, onboarding, maintaining employee records
Required SkillsCommunication, problem-solving, customer serviceOrganizational skills, HR knowledge, communication
Work EnvironmentCustomer support centers, HR departmentsHR offices, administrative settings
CertificationsNot always required, but HR certifications helpfulHR certifications often preferred

While both roles support HR functions, Hr Customer Service focuses on employee support and issue resolution, whereas Hr Coordinator handles administrative HR tasks like recruitment and record-keeping. Understanding these differences helps in choosing the right career path or job search focus.

Is HR customer service a low stress job?

HR customer service roles typically involve assisting employees with inquiries, resolving issues, and providing support, which can be stressful during high workload periods or when handling sensitive matters. The level of stress depends on the company, workload, and individual skills, but strong communication and organizational skills can help manage job-related stress.

What is the role of customer service in HR?

In HR, customer service involves assisting employees and applicants by addressing inquiries, resolving issues, and providing support related to benefits, policies, and workplace concerns. HR customer service professionals often use communication skills and HR software to ensure positive interactions and maintain employee satisfaction.

What qualifications do I need for HR customer service?

HR customer service representatives typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in human resources, business, or related fields. Strong communication, interpersonal skills, and familiarity with HR software or customer service tools are important, and certifications like the SHRM-CP or PHR can enhance job prospects.
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What cities are hiring for Hr Customer Service jobs?

Cities with the most Hr Customer Service job openings:

What states have the most Hr Customer Service jobs?

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What are popular job titles related to Hr Customer Service jobs?

For Hr Customer Service jobs, the most frequently searched job titles are:

Hr Customer Service jobs near you
Infographic showing various Hr Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Joliet, IL • On-site

Crown Staffing LLC
Recruiting and Staffing Services • 5 - 10K employees
Learn more about Crown Staffing LLCexternal

$19/hr

Other

Medical, Dental, Vision

Posted 25 days ago

Job description

Customer Service Job Details
Monday Thursday 9am -5pm, Friday 8am - 4pm
Pay Rate: $19/hr
Customer Service Requirements
  • Previous Office or Customer Service experience preferred
  • Resume/Interview Required
About the Customer Service Role
As a Customer Service Rep, your responsibilities will include:
  • Answer the phones
  • Data Entry
  • Filing
  • Scan documents into computer and distribute
  • Tracking Bids
  • Following up on items
  • Run our folding machine to send mailings
Why Work With Our Client
Once hired-on, employees can expect:
  • Opportunities for permanent placement and career advancement
  • Supportive work environment focused on teamwork and employee welfare
Why Work With Crown Staffing
  • MEC Health, Vision, and Dental
  • Competitive pay
  • Weekly pay
  • Direct deposit with pay card option
  • No fees for our services and ongoing support
  • Opportunities for permanent placement and career advancement
  • Supportive work environment focused on teamwork and employee welfare

APPLY NOW!
Walk-ins welcome!
2779 Black Road Joliet, IL 60435
815-727-2432
Crown Staffing is an Equal Opportunity Employer M/F/D

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