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Quest Diagnostics

HRSC Advisor II

Tampa, FL · On-site

This HRSC Advisor II supports the HR Service Center in an assigned functional area by supporting ... Provides education and guidance to customers about available tools and resources. * Maintains ...

First Tek

Call Center Services Representative 3

Irving, TX · On-site

$15 - $19.25/hr

Human Resources Service Center (HRSC) Help Desk Support The Human Resources Service Center (HRSC) seeks an experienced, customer focused professional to provide Tier 1 HR Help Desk support across ...

SGL Carbon

Sales Support Specialist

Strongsville, OH · On-site

$20.75 - $28.25/hr

Support customers with RFQs and corresponding quotations * Support Field Service planning, etc ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

Xcel Energy

HR Operations Coordinator

Minneapolis, MN · On-site

$19.70 - $27.56/hr

Maintain high level of customer service. Participate as a member of the HR Service Center (HRSC) team to effectively meet overall HRSC quality outcomes and service level agreements and maintain a ...

SGL Carbon

Technical Engineer, Quality

Saint Marys, PA · On-site

$56K - $72K/yr

Excellent organizational, customer service, analytical, problem solving and mathematical skills ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

SGL Carbon

ESHA NA Manager, Environmental

Charlotte, NC · On-site

$400K/yr

Manage the on time and on quality ESG / CSR data generation, collection and distribution process ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

SGL Carbon

Engineer, Quality Systems

Saint Marys, PA · On-site

Excellent organizational, customer service, analytical, problem solving and mathematical skills ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

Uniti

Principal-Employee Experience

Little Rock, AR · On-site

$100 - $125/hr

With a steadfast commitment to customer service, operational excellence, and superior network ... Partner with IT Help Desk, IT Security, HRSC, L&D, mobile device support, and hiring managers to ...

SGL CARBON

$74K - $79K/yr

... class customer service. • Excellent analytical and organizational skills and ability to ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

SGL Carbon

Strategic Buyer

Strongsville, OH · On-site

$73K - $78K/yr

... class customer service. • Excellent analytical and organizational skills and ability to ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

SGL CARBON

Strategic Buyer

Strongsville, OH · On-site

$73K - $78K/yr

... class customer service. • Excellent analytical and organizational skills and ability to ... email HRSC@sglcarbon.com. If reasonable accommodation is needed to participate in the job ...

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How much do hrsc customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hrsc customer service in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.60 per hour, depending on experience, location, and employer.

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Infographic showing various Hrsc Customer Service job openings in the United States as of June 2026, with employment types broken down into 90% Part Time, and 10% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,169 per year, or $20.3 per hour.

HRSC Advisor II

Tampa, FL • On-site

Quest Diagnostics
See more jobs at Quest Diagnosticsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

93rd of 121 rated laboratories

Job description


This HRSC Advisor II supports the HR Service Center in an assigned functional area by supporting employee inquiries and internal processes to ensure a positive experience and efficient, accurate resolution. The Advisor II is a training and escalation resource on their assigned team and will be responsible for handling advanced processes.
Responsibilities
In addition to performing all the duties of the HRSC Advisor role for their assigned function at an expert level, the HRSC Advisor II is responsible for performing the following duties for their assigned function:
HRSC Service Desk
  • Serves as an escalation point and training resource on the team in areas where they are a subject matter expert.
  • Responsible for resolving more complex issues and maintaining accurate records of all interactions.
  • Supports team leaders with tasks such as providing chat support, developing resource materials, and monitoring phone queue activity as needed.

Health System Occupational Requirements
  • Subject Matter Expert on maintaining requirements for each Health System / Hospital
  • Document and track employee & candidate completion of required immunization related documents
  • Review and process request for test orders and creating custom requisitions (where applicable)
  • Collaborate with Governance Committee during new Health System onboarding to create processes & SOP's.

HRSC Employee Lifecycle
  • Responsible for executing a variety of complex processes as it relates to supporting employees through their entire lifecycle.
  • Acts as an escalation point on the team and training resource to junior and new employees.
  • Collaborates at a high level with limited supervision with both internal and external stakeholders, including Legal, Payroll, HR Business Partners, and vendors, to ensure accurate and timely processing of requests.

HRSC Preboarding
  • Performs advanced tasks to include Offer Letter Signed/Accepted Report (OLS) processing, pending worker conversions, and error report corrections.
  • May be designated as a senior point of contact for M&A activity, sign-on/referral bonus and escalations.
  • Acts a resource for HRSC colleagues regarding specialized Preboarding processes.
  • Serves as an escalation point on the team and training resource to junior and new employees.

HRSC Payroll Service Desk
  • Responsible for handling incoming calls primarily associated with payroll specific transactions.
  • Serves as a subject matter expert for payroll requests including garnishments inquiries, WFC corrections, payroll element adjustments, direct deposit entry and tax questions.
  • Provides guidance for the team for more complex payroll inquiries and acts as an escalation point.

Supports leader with developing payroll resource materials and training team members
  • Creates and maintains detailed, complete and accurate records of all interactions in HR Help Desk.
  • Collaborates with other teams, when necessary, to ensure effective and timely problem resolution.
  • Provides education and guidance to customers about available tools and resources.
  • Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures.
  • May perform work on special projects as determined by Supervisor.
  • Consistently meets or exceeds productivity and quality standards.
  • Resolves complex issues and performs key tasks to ensure adherence to the established HRSC Service Level Agreements.
  • Ability to prioritize, problem solve and apply critical thinking skills for transactions and tasks.
  • Offers suggestions to improve transaction processing, resource materials and training documents.

Performs other duties as assigned or requested.
Qualifications
  • 2-3 years of Human Resources or Call Center experience
  • 18 months of HRSC Employee Resource Advisor experience
  • Successful completion of a professional development program within the last 18 months

Preferred Work Experience:
HR Shared Services experience
Physical and Mental Requirements:
Routinely required to sit for long periods of time
Knowledge:
MS Office
Skills:
Strong Communication Skills - Written and Verbal
Education:
Associate's Degree preferred
About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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