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Hourly Velocity Call Center Jobs (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Daily/hourly monitor all system efficiencies and make adjustments when needed. * Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. * Work ...

New

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Able to handle multiple tasks simultaneously The hourly wage range that UHC reasonably expects to ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

This hourly position offers a starting wage of $17.00 or higher, with no weekend shifts (Monday to ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

A.D.S.

Be Seen First

Call Center Agent

San Bernardino, CA

$17 - $20/hr

This hourly position offers a starting wage of $17.00 or higher, with no weekend shifts (Monday to ... Call center * Office Schedule: * Day shift * Monday to Friday Supplemental Pay: * Bonus ...

Bedford Stuyvesant Family Health Center

Be Seen First

Call Center Agent

Brooklyn, NY · On-site

$20/hr

We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills ... High School Diploma or Equivalent required Hourly rate: $20 per hour Benefits Overview: We offer ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT

$14.25 - $18.75/hr

Call Center Agent*South Jordan, UT Riverton Chevrolet located in South Jordan, UT is now hiring a ... hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The ... Able to handle multiple tasks simultaneously The hourly wage range that UHC reasonably expects to ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center HeadPinz and FastTrax Entertainment Centers (All Locations) Hourly Non-Exempt About Us HeadPinz and FastTrax ...

New

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to ... Please note that the salary range and/or hourly rate range of $20.00 to $25.00 is a good faith ...

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Showing results 21-40

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Hourly Velocity Call Center information

What is an hourly velocity call center?

An Hourly Velocity Call Center is a customer service or support center where employees are paid on an hourly basis, and performance is often measured by the speed and efficiency (velocity) with which calls are handled. These call centers focus on maximizing the number of customer interactions per hour, ensuring quick response times and efficient resolution of issues. Agents are typically expected to maintain a balance between high call volume and quality customer service. The term 'velocity' refers to the emphasis on productivity and throughput within the call center environment.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer applications is important. Exceptional active listening, patience, and resilience help representatives excel in handling diverse customer interactions. These skills and qualities ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced by agents in an hourly velocity call center, and how can they be managed?

Agents in an Hourly Velocity Call Center often face challenges such as handling high call volumes, managing time-sensitive inquiries, and maintaining a positive attitude during back-to-back interactions. To manage these challenges, agents benefit from strong organizational skills, access to up-to-date scripts or knowledge bases, and regular team huddles to share tips and support each other. Supervisors typically provide ongoing training and real-time feedback, fostering a collaborative environment that helps agents continuously improve and reduce stress.
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Hourly Velocity Call Center jobs near you
Infographic showing various Hourly Velocity Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 49% Full Time, 45% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Call Center Manager

MV Transportation

San Rafael, CA

$75K - $89K/yr

Full-time

Posted 3 days ago

New

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

81st of 99 rated public transport

Job description

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking aCall Center Manager for proposed businessto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch, and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by the company's operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff, and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of an automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee, when necessary, rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be "on call" during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly inputting and paying out of Call Center employees' pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.
Qualifications

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

Starting salary range: $75,000 - $89,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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Employment Type: FULL_TIME

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