Description
The Special Markets Customer Service Representative will act as a liaison between the customer and SMP. This position requires a candidate that delivers excellent service standards and maintains high customer satisfaction.
Responsibilities:
- Input customer orders received via phone, email, EDI, and customer portals
- Communicate delivery schedules and shipments with customers via EDI, email, and phone calls
- Provide commercial invoice and export documentation for customer requirements crossing international borders
- Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements
- Analyze customer delivery ratings and scorecards
- Process RGA, credit, debits, and denials
- Manage customer orders for direct ship program
- Facilitate expedites with the DC
- Maintain heavy email flow
Qualifications/Skills/ Requirements:
- Minimum 2 years’ experience in Customer Service
- Proficient in PC business applications such as MS Office. Word and Excel experience is required.
- Must be capable of using AS/400 based system, J.D. Edwards experience is a plus.
- Strong written and verbal communication skills are required
- Candidate must be team oriented with a stellar attendance record.
- Self-motivated individual willing and able to take initiative as well as work in team environment
- Ability to multi-task and perform tasks which are highly analytical in nature
- Knowledge of MRP systems preferred
- High degree of accuracy with numerical data entry
- Experience with EDI based systems is a plus
- Bachelor’s degree a plus
Direct Reports
This position does not supervise other employees
EOE M/F/D/V (Equal Opportunity Employer Minorities/Female/Disabled/Veteran)