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Hourly Remote Apple Support Jobs (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

... IT support team, delivering remote and on-site technical support across hardware and software ... Preferred Qualifications: • Mac/Apple support experience. • Familiarity working with third ...

First American

$19.81 - $26.43/hr

Supports sales force by placing claims, reviewing existing claims, making complex decisions and ... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

First American

Sales Support Specialist (Remote)

Iowa, LA · Remote

$19.81 - $26.43/hr

Supports sales force by placing claims, reviewing existing claims, making complex decisions and ... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

DMI

Apple/macOS SME

$77K - $85K/yr

Apple Certified Support Professional (ACSP) or equivalent certification * Experience managing macOS ... Remote, US #LI-MS3 #DICE Minimum Salary Rate$77,800.00Median Salary Rate$85,341.00Working at DMI ...

DMI

Apple/macOS SME

$77K/yr

Apple Certified Support Professional (ACSP) or equivalent certification * Experience managing macOS ... Remote, US #LI-MS3 #DICE Minimum Salary Rate $77,800.00 Median Salary Rate $85,341.00 Working at ...

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How much do hourly remote apple support jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for hourly remote apple support in the United States is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Remote Apple Support Specialist, and why are they important?

To thrive as an Hourly Remote Apple Support Specialist, you need strong technical troubleshooting abilities, knowledge of Apple products and operating systems, and typically a high school diploma or equivalent. Familiarity with AppleCare tools, remote diagnostic platforms, and customer support ticketing systems is essential. Excellent communication, patience, and problem-solving skills help you deliver clear guidance and build rapport with customers. These competencies ensure efficient issue resolution and high customer satisfaction in a virtual support environment.

What does an Hourly Remote Apple Support specialist do?

An Hourly Remote Apple Support specialist assists customers with troubleshooting and resolving issues related to Apple devices and services, such as iPhones, Macs, iPads, and Apple IDs. They work remotely, usually from home, and provide support via phone, chat, or email. Their responsibilities include answering technical questions, guiding users through setup or repairs, and escalating complex problems when necessary. They are typically paid hourly and may work part-time or on flexible schedules.

What are some common challenges faced by hourly remote Apple Support specialists, and how can they be managed?

Hourly remote Apple Support specialists often encounter challenges such as troubleshooting complex technical issues without in-person access to devices, managing a high volume of customer inquiries, and adapting to rapidly changing Apple product updates. To manage these, specialists rely on clear communication, robust documentation, and ongoing training provided by Apple. Staying organized, making effective use of Apple's remote diagnostic tools, and collaborating with teammates through chat or virtual meetings are also essential for success in this role.
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What cities are hiring for Hourly Remote Apple Support jobs? Cities with the most Hourly Remote Apple Support job openings:
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Hourly Remote Apple Support jobs near you
Infographic showing various Hourly Remote Apple Support job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 5% Part Time, and 6% Contract. Highlights an 41% Physical, and 59% Remote job distribution, with an average salary of $39,198 per year, or $18.8 per hour.

Apple Support Specialist

Detroit IT

Troy, MI • Remote

Full-time

Re-posted 4 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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