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Hourly Recovery Logistics Jobs (NOW HIRING)

Dufresne Spencer Group

CUSTOMER CARE AGENT

Saint Louis, MO · On-site

$14.50 - $19.50/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Memphis, TN · On-site

$13.75 - $18.25/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Indianapolis, IN · On-site

$14.75 - $19.75/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Smyrna, TN · On-site

$14.50 - $19.25/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Houston, TX · On-site

$13.50 - $18/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

Albuquerque, NM · On-site

$15 - $20/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

Dufresne Spencer Group

CUSTOMER CARE AGENT

New Braunfels, TX · On-site

$14 - $18.50/hr

In addition to the base hourly rate, hourly shift differential pay is: $0.40 for working a 10 a.m ... Demonstrate a strong understanding of delivery logistics, routing, and recovery operations. * Store ...

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Hourly Recovery Logistics information

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$33

How much do hourly recovery logistics jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hourly recovery logistics in the United States is $21.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Hourly Recovery Logistics vs Warehouse Associate?

AspectHourly Recovery LogisticsWarehouse Associate
CredentialsHigh school diploma or equivalent, possibly certifications in logistics or safetyHigh school diploma or equivalent
Work EnvironmentLogistics centers, distribution hubs, transportation settingsWarehouses, storage facilities, distribution centers
Employer & IndustryLogistics companies, freight carriers, supply chain firmsRetailers, manufacturing, distribution companies
Common TasksRecovering goods, managing inventory, assisting with logistics operationsPicking, packing, stocking, and organizing inventory

Hourly Recovery Logistics and Warehouse Associate roles both operate within supply chain environments, but Hourly Recovery Logistics focuses on recovering goods and managing logistics processes, while Warehouse Associates handle inventory and order fulfillment tasks. Both roles require similar credentials and are essential in logistics and distribution industries.

What cities are hiring for Hourly Recovery Logistics jobs? Cities with the most Hourly Recovery Logistics job openings:
What are the most commonly searched types of Recovery Logistics jobs? The most popular types of Recovery Logistics jobs are:
What states have the most Hourly Recovery Logistics jobs? States with the most job openings for Hourly Recovery Logistics jobs include:
What job categories do people searching Hourly Recovery Logistics jobs look for? The top searched job categories for Hourly Recovery Logistics jobs are:
Hourly Recovery Logistics jobs near you
Infographic showing various Hourly Recovery Logistics job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 31% Full Time, 66% Part Time, and 1% Contract. Highlights an 67% Physical, 2% Hybrid, and 31% Remote job distribution, with an average salary of $45,453 per year, or $21.9 per hour.
Customer Care Agent

Customer Care Agent

Ashley Global Retail, LLC

Romeoville, IL • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Ashley Furniture rating

6.1

Company rating: 6.1 out of 10

Based on 280 frontline employees who took The Breakroom Quiz

33rd of 46 rated furniture manufacturers

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.

  1. VIP & Escalation Support

  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).

  1. Cross-Functional Operations & Multi-Channel Support

  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.

  1. Store & Customer Partnership

  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.

  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US

  • At least 18 years old

  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems

  • Maintain reliable attendance

  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance

  • Employee Discount from 10% - 30%

  • Life/Disability Insurance

  • Flex Spending Account

  • 401K

  • Paid Time Off

Compensation:
  • Hourly base pay is $16.50- $16.50.

In addition to the base hourly rate, hourly shift differential pay is:
  • $0.40 for working a 10 a.m. - 7 p.m. shift
  • $1.00 for working a weekend shift
  • $1.00 for bilingual associates.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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