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Hourly Inmate Call Monitoring Jobs in Ohio (NOW HIRING)

... and 2+ monitors. * Employee responsible for all setup costs (except where required by law ... Compensation listed may reflect a combination of hourly pay rate and location pay differential. The ...

... and 2+ monitors. * Employee responsible for all setup costs (except where required by law ... Compensation listed may reflect a combination of hourly pay rate and location pay differential. The ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Ohio? The most popular types of Inmate Call Monitoring jobs in Ohio are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Ohio? For Hourly Inmate Call Monitoring jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Ohio look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Ohio are:
What cities in Ohio are hiring for Hourly Inmate Call Monitoring jobs? Cities in Ohio with the most Hourly Inmate Call Monitoring job openings:
Infographic showing various Hourly Inmate Call Monitoring job openings in Ohio as of August 2026, with employment types broken down into 59% Full Time, 33% Part Time, and 8% Nights. Highlights an 100% In-person job distribution.

Call Center Sales Rep - Remote

EchoStar

Akron, OH • On-site

$34K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago


EchoStar rating

7.2

Company rating: 7.2 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

61st of 97 rated telecommunications companies


Job description

Company Summary

Base Pay: $34,000

On-Target Earnings: $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+)

Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers. No outbounding, no cold calling. Ever.

Must live in Ohio - in/near Columbus, Cleveland, Cincinnati, Toledo, or Akron.

Job Duties and Responsibilities

What You’ll Do:

  • Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company.
  • Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services.
  • Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do.

What’s in it for You:

  • Uncapped Earning Potential: High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless.
  • Career Growth: Ability to promote up to two levels in your first year, with paths to leadership and corporate roles.
  • Incredible Incentives: High-value rewards program including exciting trips & prizes.
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement.
  • Exclusive Perks: Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans.
Skills, Experience and Requirements
  • Minimum 1 year of experience in a quota-carrying sales role required.
  • Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity.
  • Full-time; hours may include evenings, weekends or holidays.
  • High school diploma/GED required; Associate’s or Bachelor’s degree a plus.
  • Pre-employment screen.
  • Smartphone/device with active network connection.
  • Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors.
    • Employee responsible for all setup costs (except where required by law).

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Benefits

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)


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