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Hourly Inmate Call Monitoring Jobs in Florida (NOW HIRING)

Osceola County, FL

Corrections Supervisor

Kissimmee, FL · On-site

$28.18/hr

Salary: $28.18 Hourly Location : 402 Simpson Road, Kissimmee, FL Job Type: Full-time Job Number ... Notifies victims of inmate release through telephone call or coordinates a visit from Law ...

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Hourly Inmate Call Monitoring information

What job makes $10,000 a month without a degree?

Hourly Inmate Call Monitoring jobs typically do not pay $10,000 a month without specialized skills or experience. High-paying roles that reach this level often involve entrepreneurship, sales, real estate, or skilled trades, but most require relevant skills, certifications, or significant experience rather than just a job title. Such high earnings are uncommon in entry-level or standard monitoring positions.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

Are inmate phone calls monitored?

Inmate call monitoring is a common responsibility for Hourly Inmate Call Monitoring staff, who listen to or record calls to ensure security and compliance with facility rules. Monitoring is typically conducted using specialized audio surveillance systems and requires attention to privacy policies and legal regulations.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is a corrections monitoring technician?

A corrections monitoring technician is responsible for overseeing inmate phone calls and communications to ensure security and prevent illegal activity. They typically operate monitoring systems, document suspicious behavior, and may require training in security protocols and communication technology. The role often involves working in a correctional facility environment and adhering to strict confidentiality standards.

How much money is a 15-minute jail call?

Hourly Inmate Call Monitoring jobs typically involve overseeing calls that may be billed at rates ranging from a few cents to several dollars per minute, depending on the service provider and call type. A 15-minute jail call can cost between $1.50 and $15 or more, based on the call's billing rate. Monitoring these calls requires understanding call costs and ensuring compliance with regulations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Florida? The most popular types of Inmate Call Monitoring jobs in Florida are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Florida? For Hourly Inmate Call Monitoring jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Florida look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Florida are:
What cities in Florida are hiring for Hourly Inmate Call Monitoring jobs? Cities in Florida with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Corrections Supervisor

Corrections Supervisor

Osceola County, FL

Kissimmee, FL • On-site

$28.18/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

Job description

Salary: $28.18 Hourly
Location : 402 Simpson Road, Kissimmee, FL
Job Type: Full-time
Job Number: 02971
Department: CORRECTIONS
Opening Date: 06/01/2026
Closing Date: 6/17/2026 11:59 PM Eastern
General Description of Duties
**Position subject to close at any time**
Please Note: This position is eligible for Night Shift Differential Pay
NOTE TO INTERNAL APPLICANTS:INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.
Under direction, the purpose of the position is to perform administrative, supervisory, and professional work related to the implementation and management of an Inmate Services unit according to established procedures, departmental guidelines, and regulatory requirements applicable to the work. Employees in this classification perform at an entry management level to supervise assigned functions according to established schedules and programs of the Inmate Services Division. Position oversees the use of specialized division software and communications with other legal departments, agencies, and personnel, e.g., Corrections, Probation, Pre-Trial Release, various Law Enforcement Offices, Clerk of the Court, and the Public Defender's Office.This position assists the Unit Supervisor in planning, implementing, and organizing all aspects of the assigned unit while also ensuring compliance with state statute and administrative order, as applicable.
Essential Job Functions
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
  • Assists the Unit Supervisor in planning, organizing, and implementing divisionrecord goals and objectives; coordinates and integrates all activities toward achievement of established goals and objectives.
  • Supervises trainsand coordinates staff functions according to established procedures and departmental guidelines. Supervises schedules, evaluates staff, reviews, and approves payroll, including leave time and administers discipline, as appropriate. Assists other supervisors, as needed, to ensure proper supervisory coverage.
  • Ensures work is performed in compliance with all laws, rules, and regulatory standards governing the operations of the facility and programs. Ensures all functions under charge are in accordance with Federal and State rules, Administrative Orders, Florida Model Jail Standards, FCAC, and ACA.
  • Performs a wide variety of complex administrative functions as it relates to inmate processing and programs; enters and updates court information into the Jail Management system; reviews, verifies, and authorizes all types of inmate releases, as applicable; compiles, analyzes and evaluates statistical data, inmate demographics, answers inmate grievances and requests, reports processing, and documentation review and approval. Oversees and performs a variety of critical record keeping duties; supervises the maintenance of departmental records and filing systems appropriate to the unit.
  • Assists in preparing and monitoring various operating budgets and payroll for the assigned department; ensures all functions and programs under charge are performed within established budgetary parameters, to include overtime, supply costs and ensuring sound fiscal control.
  • Maintains open communication with Judiciary, Pre-Trial Release, Probation, Sheriff's Office, Clerk of the Court, and Public Defenders Office for the dissemination of information. Assists public via telephone, answering questions regarding releases and general questions.
  • Assists staff with the interpretation of all court orders regarding sentencing, bonds, releases, and other instructions from the court.
  • Manages and maintains department equipment and general office supplies; submits requests for repairs and replacements as needed.
  • Attends and participates in meetings and trainings to keep up with court related issues, legislative changes, etc.
  • Performs duties as assigned/necessary which are related, or logical in assignment to the position.

MAY BE ASSIGNED TO OVERSEE AND/OR ASSIST IN THE FOLLOWING SPECIFIC FUNCTIONS:
PROGRAMS:
  • Ensures all inmates have access to basic education; general education development programs/testing, substance abuse classes, life skills, and reentry classes; monitors classes and instruction; ensures accurate recording of program utilization.
  • Develops and researches ideas for new programs. Develops goals, objectives, and operation procedures for specified new programs. Researches grant programs and plans and assists in the preparation and submittal of grants and funding applications as directed.
  • Oversees the Program Housing Unit; to include, risk/needs assessments, criteria, curriculum, program compliance, and reentry plans for program participants.
  • Monitors revenues, expenditures, and contracts.

COURTS:
  • Oversees the court documentation received from Initial Appearance, Video Arraignment, Video Pre-Trial and the Outside Court List.
  • Supervises a variety of critical teletypes through FCIC/NCIC to other agencies - local and State, personally handling difficult cases.
  • Performs a wide variety of complex administrative functions as it relates to court documentation processing, e.g., enters data into the Jail Management System; reviews all files for accuracy according to the established Inmate Services File Audit OP 600.15; reviews and authorizes all court releases according to the established Release OP.

CLASSIFICATION:
  • Supervises the management of classification activities for each inmate housed in the facility for more than 48 hours to ensure appropriate housing placement.
  • Supervises the coordination of the Trusty Program for the facility.
  • Participate in PREA Victimization meetings. Ensure PREA standards are being met in accordance with policy.
  • Chairs Confinement Review Committee Meetings.
  • Reviews Gain Time for accuracy.
  • Reviews and signs off on Time Serve releases, according to the established Release OP, processed by Classification staff.

BONDS AND DOCKETS:
  • Supervises a variety of critical teletypes through FCIC/NCIC to other agencies local and State, personally handling difficult cases.
  • Oversees Court document preparation for first appearance.
  • Reviews and approves releases. Assures that accurate records are maintained.
  • Answers correspondence from former inmates and ensure compliance with A.C.A.
  • Notifies victims of inmate release through telephone call or coordinates a visit from Law Enforcement.

Minimum Qualifications
Education: Associate's Degree from an accredited college or university in Criminal Justice, Business Administration, Public Administration, or a closely related field.
Experience: Three (3) years' experience in Inmate Records, Bonds and Dockets, Inmate Programming, Inmate Classification, Probation, Pretrial Release, and/or Community Corrections, to include at least one (1) year experience in a supervisory capacity. An equivalent combination of education, training, and/or experience may be considered.
Preferred:
  • Leadership Training/Certification (i.e. National Jail Leadership Command Academy, Florida Senior Leadership Program, Valencia Public Leadership Program)
  • Field Training Officer Program Certification (40 Hour)

Miscellaneous:
  • Must not have any discipline above a Written Reprimand in the last twelve (12) months.
  • Must possess and maintain a valid Florida Driver's License.
  • Must be FCIC/NCIC certified within thirty (30) days of employment.

Knowledge, Skills and Abilities
  • Ability to effectively lead/supervise a staff comprised of entry and journey level employees engaged in carrying out departmental functions within a correctional facility.
  • Considerable knowledge of adult inmate classification, case management and rehabilitation principles, practices, procedures, and systems; knowledge of correction facility operations and of court and probation systems.
  • Considerable knowledge of the criminal justice system and court terminology. Skill in reading, analyzing, and interpreting professional periodicals and journals, technical procedures, and legal documentation.
  • Ability to read, update and maintain various records and files; knowledge of administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing.
  • Thoroughknowledge of pre-established local, state, and federal policies, procedures, and regulatory requirements applicable to the work.
  • Ability to work independently in an office and correctional environment, communicate effectively (verbally and in writing), maintain confidentiality concerning sensitive information. Ability to prioritize work, organize and make sound judgments; skill in analyzing and developing effective solutions.
  • Thoroughknowledge of modern office procedures and equipment; ability to organize, inventory, and maintain property and records.
  • Ability to understand and follow written and oral instructions.
  • Ability to work under pressure and/or with frequent interruptions; skill in using good judgment, discretion, and confidentiality in the performance of duties.
  • Skill in interpersonal and leadership communications; ability to deal with people in a variety of changing and complex situations; ability to deal tactfully and cordially with a variety of people from different cultural backgrounds.
  • Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments, officials and the general public, inmates, social service and law enforcement agencies and members of the judiciary; skill in the principles and techniques of customer service skills. Skill in professionally and effectively communicating verbally, in writing, and in presentations.
  • Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.

Physical Demand Requirements
  • Physical Demand: Light
  • 20 pounds maximum lifting
  • Frequent (up to 2/3 of the work time) lifting, carrying up to 10 pounds
  • If less lifting involved will require significant walking/standing
  • If mostly sitting is involved will require push/pull on arm or leg controls
  • Expressing or exchanging ideas by spoken word or perceiving sound by ear.
  • Good eyesight for production or safety of self and others.
  • Physical agility is required in kneeling, bending, stooping, and reaching.
  • Required to have clear vision at distances of 20 inches or less.

Employee Benefits
Welcome to a workplace that values you. Osceola County offers a comprehensive benefits package to fit your needs and the needs of your family.
Join us in making a difference in our community, knowing we're here to support you every step of the way.
Group Health, Dental, Vision, and Life Insurance
Medical and Dental Insurance at no cost to the employee. In addition, the County contributes 83.5% to the dependent(s) premium coverage.
Deductions Per Paycheck - HRA Base Plan
Coverage
Employee
Employee + 1
Family
Health-HRA Base
$0.00
$130.46
$202.93
HRA Buy-Up
$37.60
$174.33
$271.19
Dental Base
$0.00
$12.72
$23.42
Dental Buy-Up
$3.35
$19.24
$32.63
Vision
$3.42
$6.84
$9.15
Short-Term Disability
$0.00
N/A
N/A
Long-Term Disability
$0.00
N/A
N/A
Short-Term and Long-Term Disability
At no cost to the employee. The County offers Short-Term and Long-Term Disability at 60% of the employee's weekly base salary. The employee has the option to purchase an additional 10% coverage.
Employee Assistance Program (EAP)
EAP provides confidential counseling and referral services to employees and their family members at no cost.
Employee Wellness Program
Employee Wellness Program promotes a variety of activities to encourage total well-being including physical, emotional, and financial health. Rewards can be earned.
Gym Membership Reimbursement
Gym Membership Reimbursement, up to $20.00 per month.
Basic Life Insurance Policy
At no cost to the employee, equal to one time the employee's annual salary, rounded to the next thousand dollars. Employees can opt to buy additional Life Insurance.
Employee Health Center
The County provides a private health center for County Employees and eligible dependents. The Employee Health Center offers an array of primary care services, including sick visits, enhanced by x-ray services, pulmonary tests, lab work, and a dispensary offering over 200 generic medications onsite. Services at the Health Center are offered at no cost to the employees and their eligible dependents.
Employees who are enrolled on the County's Medical plan have access to the Employee Health Center on day one of employment. The Health Center is available to patients 8 years of age and older.
Vacation & Sick Leave Accruals
Service Time
Accruals Per Month
1 month - 5 yea...

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