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Hourly Inmate Call Monitoring Jobs in Alabama (NOW HIRING)

Harness Energy LLC

Solar Site Monitor

Ramer, AL · On-site

$100/hr

... To $100.00 Hourly Solar Maintenance Technician Company Overview Harness Energy is a leading ... Must call or text the Solar Support Team to reschedule a planned site visit During the Site Visit:

City of Foley, AL

Communications Officer

Foley, AL · On-site

$19.72/hr

Salary: $19.72 Hourly Location : City of Foley, AL Job Type: Full Time Job Number: 00204 Department ... Monitors multiple radio channels to receive and transmit emergency and non-emergency radio traffic.

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Hourly Inmate Call Monitoring information

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Alabama?

The most popular types of Inmate Call Monitoring jobs in Alabama are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Alabama?

For Hourly Inmate Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Alabama look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Alabama are:

What cities in Alabama are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Alabama with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Alabama as of September 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution.

Public Safety Dispatcher

Bessemer, AL • On-site

Bessemer Police Department (AL)
See more jobs at Bessemer Police Department (AL)external

$41K - $64K/yr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Receive and manage emergency and non-emergency calls, and dispatch public safety personnel as needed.

  • Operate multiple technology-based workstations to monitor calls, access databases, and coordinate responses.

  • Provide information and referrals to citizens, public safety personnel, and others, and maintain records of incidents and responses.

Job description

Description Public Safety Dispatchers support public safety agencies by receiving emergency and non-emergency telephone and radio messages in a communication center, entering all requests for service into the computer-aided dispatch (CAD), and dispatching public safety personnel as warranted. Employees in this job class provide information and referrals to citizens for non-emergency calls. Work is performed in a call center setting and employees operate a technological workstation to include the simultaneous operation of multiple computer monitors, video monitors, telephones, two-way radios, etc.

Public Safety Dispatchers do not supervise others. Work is reviewed by the shift supervisor by playing back recorded calls and checking records for accuracy and correctness. Examples of Duties TYPICAL JOB DUTIES: Answers and manages calls to allow effective communication and response of emergency responders (i.e., police, fire, emergency medical services (EMS)) for citizens during emergency situations

Provides information and referrals to citizens, public safety personnel, media, etc. by responding to calls involving non-emergency situations. Operates technology-based work station that includes multiple video monitors, multiple software programs running simultaneously, a personal computer, phone lines, headsets, and alarm boards in order to receive, forward, and monitor calls for services.

Dispatches public safety personnel (i.e., police, fire, and medical emergency) and informs responding units of pertinent information regarding emergency situations. Monitors responses of public safety personnel and activities of other dispatchers to track progress, maintain communications, and ensure personnel safety. Accesses and maintains suspect and/or incident information by running database queries, updating databases, completing reports/logs, and filing documentation

Monitors the functions of the detention center and ensures inmate safety and well-being. Trains new employees, interns, or temporary employees how to perform the job to ensure employees are able to appropriately handle emergency calls and provide citizen and emergency personnel with necessary information. Performs miscellaneous duties such as attending meetings, handling incoming and outgoing monies for reports, monitoring the weather, and updating information.

Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines. Typical Qualifications MINIMUM QUALIFICATIONS: Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service). No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude

Willing to submit to a general and criminal background check. Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed. Supplemental Information PREFERRED QUALIFICATIONS: Preferred qualifications are experiences, education, and/or other job-related qualifications considered to be highly desirable by Merit System agencies

The preferred qualifications may be used by the hiring agency to identify applicants to invite to participate in subsequent selection processes. Experience as a public safety dispatcher. Emergency Medical Dispatch (EMD) certification.

Emergency Fire Dispatch (EFD) certification. Emergency Police Dispatch (EPD) certification. National Crime Information Center (NCIC) certification.

Cardiopulmonary Resuscitation (CPR) certification.

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