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Hourly Epic Help Desk Jobs in Spring, TX (NOW HIRING)

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Hourly Epic Help Desk information

See Spring, TX salary details

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How much do hourly epic help desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for hourly epic help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are the key skills and qualifications needed to thrive as an hourly Epic Help Desk professional?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.
What job categories do people searching Hourly Epic Help Desk jobs in Spring, TX look for? The top searched job categories for Hourly Epic Help Desk jobs in Spring, TX are:
What cities near Spring, TX are hiring for Hourly Epic Help Desk jobs? Cities near Spring, TX with the most Hourly Epic Help Desk job openings:
Infographic showing various Hourly Epic Help Desk job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

BODYROK Studio Advisor - Front Desk/Receptionist

BODYROK

Houston, TX โ€ข On-site

$15/hr

Part-time

Re-posted 28 days ago


Job description

Benefits:
  • Competitive Pay
  • Free BODYROK Classes
  • Employee discounts

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind in just 40-50 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.
The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:
  • Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.
  • Assist members/guests in-person when they are in the studio and over email as inquiries come in.
  • Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.
  • Initiate tasks and perform duties without direction/micromanagement.
  • Monitor incoming emails and ensure proper check-in procedures are followed.

Your earning potential via commission is limited only by your own personal drive and willingness to succeed. This position is an hourly position that provides a base hourly rate plus the potential to earn additional compensation for each sale you complete. No limits, no thresholds: just unlimited commissions.
Essential Duties & Responsibilities:
  • Member and Guest Check-in Compliance
    • Greet all incoming members and guests
    • Ensure all check-in procedures are followed
    • Thank guests for coming as they exit
  • Sales
    • Create new business internally through member promotions, referrals, and inquiries
    • Promote specials to current and future guests
    • Reach out to existing and potential members via email for sales opportunities
    • Reconcile and report all incoming and outgoing transitions
    • Successfully attain personal sales revenue targets
  • Customer Service & Operations
  • Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
  • Handle member service issues to include: change of address, electronic funds setup or change, and questions regarding billings and payments
  • Update Supply Request Log and Maintenance Log (depending on the issue)
  • Promote and sell merchandise
  • Keep the front desk area and entryway clutter-free, orderly and clean
  • Perform general cleaning duties to include hourly bathroom room and studio checks
  • Follow up with members that have enrolled to ensure we are exceeding expectations
  • Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:
  • 1-2 years of customer service or sales experience preferred
  • 1-2 years MindBody software experience preferred
  • Competitive drive to succeed in commission sales and performance-based culture
  • Excellent customer service skills
  • Knowledge of sales practices and techniques
  • Independent, self-starter with strong organizational skills
  • Basic computer skills
  • Strong communication skills in both oral and written
  • Organized and detail-oriented
  • Friendly, warm, compassionate, and welcoming personality
  • Easy to talk to and comfortable around new people
  • Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:
  • High School Diploma or GED required

Physical Requirements:
  • The employee occasionally sits, walks, kneels, and reaches with hands and arms
  • Ability to lift and/or move up to 25 lbs.

Work Environment:
  • While performing the duties of this job, regularly exposed to moving mechanical parts
  • The noise level in the studio environment is loud
  • Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
Compensation: $15.00 per hour
BODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!