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Hourly Disney Plus Chat Support Jobs (NOW HIRING)

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$26 - $28.50/hr

Chat support experience is a plus * Knowledge of Lone Wolf Foundation is a plus * Proficient with Microsoft Office Suite or related software $26 - $28.50 an hour apply for this job

Customer Service & Communication Strong phone/chat support, client care, and clear ticket ... Hourly Rate: $23 $24 per hour This range reflects base compensation and may vary based on location ...

Customer Service & Great Communication Strong phone/chat support, client care, and clear ticket ... Hourly Rate: $23 $24 per hour This range reflects base compensation and may vary based on location ...

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Hourly Disney Plus Chat Support information

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How much do hourly disney plus chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hourly disney plus chat support in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Hourly Disney Plus Chat Support vs Hourly Streaming Service Customer Support?

AspectHourly Disney Plus Chat SupportHourly Streaming Service Customer Support
CredentialsBasic customer service skills, familiarity with Disney Plus platformSimilar customer service skills, knowledge of streaming platforms
Work EnvironmentRemote, chat-based support for Disney Plus usersRemote or call-center support for various streaming services
Employer & IndustryDisney, entertainment industryMultiple streaming companies, entertainment industry
Search & Comparison IntentPeople comparing Disney Plus chat roles with other streaming support jobsPeople looking into customer support roles across streaming platforms

Hourly Disney Plus Chat Support involves providing remote chat assistance specifically for Disney Plus subscribers, focusing on platform issues and account support. Hourly Streaming Service Customer Support covers support for various streaming platforms, often with similar skills but broader industry scope. Both roles require strong communication skills and familiarity with streaming technology, but Disney Plus support is more specialized for Disney's platform.

What cities are hiring for Hourly Disney Plus Chat Support jobs?

Cities with the most Hourly Disney Plus Chat Support job openings:

What are the most commonly searched types of Disney Plus Chat Support jobs?

The most popular types of Disney Plus Chat Support jobs are:

What states have the most Hourly Disney Plus Chat Support jobs?

States with the most job openings for Hourly Disney Plus Chat Support jobs include:

Infographic showing various Hourly Disney Plus Chat Support job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Analyst I

The Walt Disney Company

Santa Monica, CA

Full-time

Posted 6 days ago


Walt Disney Company rating

7.7

Company rating: 7.7 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

5th of 52 rated entertainment


Job description

Job Posting Title:

Technical Support Analyst I

Req ID:

10156559

Job Description:

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more - all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses.We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we thinkyou'dlove working here:

  • Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

  • Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News...and many more. These products and brands - and the unmatched stories, storytellers, and events they carry - matter to millions of people globally.

  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

The Business Operations team helps guide and articulate technology strategy and research and is responsible for driving the day-to-day operation of the Product & Technology organization, including project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team.

Job Summary:

The Technical Support Analyst I role is pivotal to Disney Entertainment and ESPN Product & Technology's global media production and distribution systems. This role focuses on incident intake, Tier1 triage, and request fulfillment, executing runbooks tomaintainservice availability andaccuratedocumentation across critical business applications, streaming workflows, and satellite/broadcast systems.

Key responsibilities include:

  • Serve as the first point of contact for support calls, tickets, and other intake requests

  • Resolve standard issues and fulfill requests by following documented procedures; escalate beyond scope swiftly

  • Closelymonitoractive incidents

  • Monitorservicehealthand communication channels (Datadog,BigPanda, Teams, email) and raise issues promptly

  • Document incidents thoroughly in ServiceNow and Jira;maintainticket hygiene and ensure all fields are correctly filled out

  • Participate in training programs to build and enhance technical acumen

The role performs operational protocols using runbooks for supported systems to ensure high service availability and minimal disruptions. An ideal applicant shouldpossessa solid technical background in IT, software, or production support.

This role demands swift incident detail gathering and analysis while providing Tier 1 troubleshooting support. Collaboration with higher tiers for specialized expertise isrequired. Active participation in incident management to ensure comprehensive documentation and lifecycle tracking for efficient issue resolution is vital. This role supports high service availability while minimizing disruptions across critical systems.

Responsibilities and Duties of the Role:

Incident Intake & Escalation

  • Serve as the main point of contact for handling incidents reported by stakeholders by capturing incident details through phone calls, chat, or monitoring.

  • Analyze incidents thoroughly to understand their scope and impact; work tickets, triage, and/orescalateas necessary.

  • Collaborate with technical support teams, engineering, and media specialists to ensure incidents are resolved quickly.

Documentation, Incident Tracking and Reports, & Training

  • Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.

  • Participate actively in incident management processes,documentingand tracking incidents throughout their lifecycle.

  • Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.

Monitoring

  • Monitor various service-health platforms and stakeholder communication platforms like Teams, Datadog,BigPanda, email, etc.

  • Proactivelyidentifyand address potential issues or performance bottlenecks.

Required Education, Experience/Skills/Training:

Basic Qualifications

  • Knowledge of ITSM tools such as ServiceNow, PagerDuty, and JIRA

  • Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues

  • Ability to work well under pressure and manage priorities with urgent deliverables

  • Strong communication and interpersonal skills for effectivestakeholderand peer interaction.

Preferred Qualifications

  • 1+ years of experience in a 24x7 IT call center or helpdesk role

  • ITIL v3 or ITIL v4 Foundation Certification

  • Experience with observability tools such as Datadog,BigPanda, Conviva, Grafana, Splunk

  • Familiarity with streaming media workflows, broadcast systems, and IT infrastructure

  • Familiarity with Major Incident Management, Problem Management, Change Management

Required Education

  • Bachelor's degree in computer science, information technology, or related field

The hiring range for this position in Glendale, CA and Santa Monica, CA is $60,300 to $80,800 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Business Operations

Job Posting Primary Business:

BO - Service & Support Operations

Primary Job Posting Category:

Technical Support

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Glendale, CA, USA

Alternate City, State, Region, Postal Code:

USA - CA - 2450 Broadway

Date Posted:

2026-08-07

What Walt Disney Company employees say

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About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

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