ZipRecruiter

Log In

1

Hotel Training Manager Jobs in Rochester, NY (NOW HIRING)

Indus Hospitality Group, Inc

Hotel Housekeeper

Victor, NY · On-site

$13.25 - $17.25/hr

Ensure lost and found articles are tagged and turned into management. * Inspect room for ... Up to one month related experience or training; Less than high school education; or equivalent ...

Spa at the Del Monte

Hotel Houseperson

Webster, NY

$16 - $16.25/hr

Specific qualifications for the role include: • Up to 1 month related experience or training ... management and prioritization skills • Exceptional customer service skills Benefits As a House ...

previous pagenext page

Showing results 21-40

All JobsHotel Training JobsHotel Training Manager JobsHotel Training Manager Jobs in Rochester, NY

Hotel Training Manager information

See Rochester, NY salary details

$32.6K

$63.2K

$129.3K

How much do hotel training manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for hotel training manager in Rochester, NY is $63,243.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $70,100.00 per year, depending on experience, location, and employer.

What does a hotel training manager do?

A Hotel Training Manager is responsible for developing, implementing, and overseeing training programs for hotel staff to ensure service quality and operational standards are met. They assess training needs, design learning modules, and provide coaching on topics such as customer service, safety protocols, and company procedures. Additionally, they often coordinate with department heads to ensure all employees receive appropriate and timely training to enhance guest satisfaction and staff performance.

What are the key skills and qualifications needed to thrive as a hotel training manager, and why are they important?

To thrive as a Hotel Training Manager, you need a solid background in hospitality management, experience in staff training, and usually a degree in hospitality or business. Familiarity with Learning Management Systems (LMS), training program design, and certifications like Certified Hospitality Trainer (CHT) are commonly required. Outstanding communication, leadership, and interpersonal skills help motivate staff and foster a positive learning environment. These skills and qualifications ensure consistent service quality and staff competency, directly impacting guest satisfaction and hotel success.

How does a hotel training manager collaborate with different departments to ensure consistent service standards?

A Hotel Training Manager works closely with department heads such as housekeeping, front desk, food and beverage, and maintenance to identify training needs and develop tailored programs. They facilitate regular workshops, on-the-job coaching sessions, and feedback meetings to align each department with the hotel's service expectations. By fostering open communication and coordinating cross-departmental training sessions, they help maintain a cohesive guest experience and ensure all staff are updated on best practices and policies.

What is the difference between Hotel Training Manager vs Hotel Front Desk Supervisor?

AspectHotel Training ManagerHotel Front Desk Supervisor
CredentialsRelevant hospitality certifications, training experienceHigh school diploma, hospitality or customer service experience
Work EnvironmentOffice setting, training sessions, HR collaborationFront desk, guest service area, direct guest interaction
Employer & Industry UsageHotels, hospitality chains, training departmentsHotels, resorts, guest service operations
Common Search & ComparisonFocus on staff training and developmentFocus on guest service and front desk operations

The Hotel Training Manager primarily handles staff training, development, and HR-related activities within a hotel, requiring relevant certifications and experience. In contrast, the Hotel Front Desk Supervisor oversees guest check-ins, reservations, and front desk operations, emphasizing customer service skills. While both roles are essential in hospitality, they serve different functions and require distinct skill sets.

What training do you need to be a hotel training manager?

To become a hotel training manager, candidates typically need a bachelor's degree in hospitality, business, or a related field, along with experience in hotel operations or customer service. Training in leadership, communication, and instructional design is also beneficial, and some employers may prefer certifications such as Certified Hospitality Trainer (CHT).

What are popular job titles related to Hotel Training Manager jobs in Rochester, NY?

For Hotel Training Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Hotel Training Manager jobs in Rochester, NY look for?

The top searched job categories for Hotel Training Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Hotel Training Manager jobs?

Cities near Rochester, NY with the most Hotel Training Manager job openings:

Hotel Training Manager jobs near you

Hotel Guest Services Manager

Indus Hospitality Group, Inc

Rochester, NY

Other

Re-posted 25 days ago

Job description

Summary

The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies.


Essential Duties and Responsibilities

  • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Ensure proper cash and key control procedures are followed.
  • Answer inquiries pertaining to hotel policies and services.
  • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Perform Front Desk duties as needed.
  • Exceed Guest expectations by providing exemplary service
  • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
  • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
  • Ensure all brand standards and initiatives are implemented and followed.
  • Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
  • Maintain up to date records and files.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Ensure the cleanliness of the Front office, lobby and surrounding areas.
  • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.


Supervisory Responsibilities                    

  • Directly supervises associates in the Front Office Department.
  •  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.


Education and/or Experience                       

  • One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
  • The associate must be able to occasionally lift and/or move up to 50 pounds. 
  • While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. 
  • The noise level in the work environment is usually moderate. 
  • The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.


We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.


Come grow with us at Indus Hospitality Group!