If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Spa Manager at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will direct all areas of spa operations.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.
What will you be doing?
- Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists
- Create and uphold departmental policies, procedures, and standards
- Monitor and insure proper handling of membership inquiries
- Develop and implement promotional programs with marketing department
- Assist w/ special events as necessary
- Maximize spa revenues by tracking trends and thinking creatively
- Ensure safety and security for spa guests and associates
- Ensure proper maintenance of facility and equipment and report problems to engineering immediately
- Monitor inventory, ordering systems, and issuing of products and supplies
- Serve as a liaison between management, staff, and guests
- Monitor and ensure high standards of treatments and personnel
- Develop and implement new spa services
- Complete weekly payroll reports and daily timecard maintenance
What do you bring to the role?
- Minimum of 3 years Spa management experience
- Luxury hotel experience preferred
- College graduate or professional certifications in spa treatments preferred
- Prior experience with Book 4 Time software
- Prior P&L experience and responsibility
- Excellent communication skills, both written and verbal
- Strong sales and marketing skills
- Strong interpersonal and leadership skills
What's in it for you?
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer.