Hotel Quality Control Jobs (NOW HIRING)

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:
The Inventory Control/Quality Assurance Supervisor is responsible for the daily supervision of all IC/QA staff responsibilities with the primary focus on Cycle Counts, stock order management and quality control audits. This position will be required to interface with Senior Business Analysts (SBA's) to research distressed merchandise and/or other inventory related issues requiring systems-based solutions.The IC/QA Supervisor will support the setup of all facility parameters/locations for the DC to include maintaining all system changes related to DC operations. Responsible for research, follow-up, processing and reporting regarding the status of all inventories. The IC/QA Supervisor is responsible for all cycle counts including the monitoring and re-introduction of invalid hotel merchandise. The IC Supervisor is also responsible for daily communications with all members of the management team regarding IC/QA concerns to include monitoring/auditing the XP process in all processing areas. The IC/QA Supervisor will be responsible for managing the daily collection and input of quality data for the DC. Will manage team of quality control auditors and data entry clerks. Takes lead role to assign auditors for the collection of appropriate sample sizes. Will also be required to interface daily with DC management and the engineering team to disseminate and analyze production results and make recommendations for improvement. Assist with vendor quality audits.
ESSENTIAL FUNCTIONS:
• Manage the timely data collection and input for accuracy data for all DC processes and associates. Problem-solve production data errors or incomplete data.
• Perform cycle count of storage locations within corporate agreed timelines.
• Generate reports and provide visibility of root causes for shrink and merchandise flow issues to DC and Corporate management.
• Manage the reconciliation of wave closing on a daily basis.
• Responsible for performing inventory and receipt adjustments as necessary for accuracy.
• Takes lead role to assign auditors for the collection of appropriate sample sizes. Will also be required to interface daily with DC management and the engineering team to disseminate and analyze production results and make recommendations for improvement. Assist with vendor quality audits.
• Daily/Weekly reconciliation of stranded inventory to ensure all merchandise is distributed and shipped within network wide agreed time frames.
• Ensure compliance to all audit standards and procedures.
• Training and cross training of associates to build strong teamwork.
COMPETENCIES:
• Analysis & Judgment
• Quality
• Process Improvement
• Drive Results
• Planning & Organizing
• Interpersonal Effectiveness
• Confronting Tough Issues
• Communication
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Detailed knowledge of distribution center systems, processes, inventory control and Quality control.
• Ability to analyze data using standard statistical techniques and experience in data research to determine root cause. Ability to present findings and trends through various reporting tools.
• 2-4 years experience with a current, more advanced Warehouse Management System (WMS). Strong aptitude for information systems & willingness to learn new software packages. Solid understanding of Inventory Control and Quality Control issues.
• Experienced in MS Excel, MS Word, MS Access and SQL + query capability preferred.
• Strong communication skills both oral and written, ability to interact professionally at all levels of the organization.
• Ability to interact professionally with all levels within the organization.
• Sense of urgency in responding to needs of Associates and Managers.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in a warehouse environment, on a concrete floor all day.
Requires continuous, standing, walking, hearing, pushing, and pulling.
Consistent timeliness and regular attendance is necessary.
Frequently reaching, bending, stooping, talking, hearing (audio equipment), handling objects with hands and lifting to 50 lbs.
Vision requirements: Ability to see information in print and/or electronically.
This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback.
SUPERVISORY RESPONSIBILITIES:
Specialist 1, Specialist II, Sr. Specialist Associates
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.