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Hotel Operations Remote Jobs (NOW HIRING)

Cloudbeds

Account Management Team Lead - NORAM

North, SC · Remote

$83K - $123K/yr

... remote culture * Possess a deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers * Deliver exceptional ...

Luminary

Operations Associate (Remote)

Kingfield, ME · On-site +1

The Operations Associate will be a core structure of our Operations Team. The role requires strong ... Research hotel rates and room options as part of the trip planning process * Cross check and ...

Cloudbeds

Account Manager

North, SC · Remote

$62K - $89K/yr

Demonstrate strong understanding of hotel operations, including revenue management, front desk ... Self-motivated and able to thrive in a remote, fast-paced, results-driven environment Bonus Skills ...

Luminary

The Operations Associate will be a core structure of our Operations Team. The role requires strong ... Research hotel rates and room options as part of the trip planning process * Cross check and ...

NextRow Digital

Lead Business Analyst

Chicago, IL · Remote

Candidate can work 100% remote, preferably from Illinois. Must have experience in Hospitality ... operations, hotel distribution) EDUCATION Bachelor's degree or equivalent work experience

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How much do hotel operations remote jobs pay per hour?

As of May 31, 2026, the average hourly pay for hotel operations remote in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Operations Remote professional, and why are they important?

To thrive as a Hotel Operations Remote professional, you need a solid background in hospitality management, customer service, and organizational skills, often supported by a degree in hospitality or relevant experience. Familiarity with hotel property management systems (PMS), reservation platforms, and virtual communication tools is typically required. Outstanding problem-solving, adaptability, and strong interpersonal skills help you efficiently resolve guest concerns and coordinate with on-site teams. These competencies are crucial for ensuring seamless guest experiences and effective hotel operations from a remote setting.

What are some common challenges faced by Hotel Operations professionals working remotely, and how can they be effectively managed?

Hotel Operations professionals working remotely often face challenges related to communication, coordination with on-site staff, and maintaining service quality across different time zones. To manage these effectively, it's important to leverage digital collaboration tools, establish clear protocols for shift handovers, and maintain regular virtual check-ins with teams. Building strong relationships with on-site managers and being proactive in addressing issues can help ensure seamless operations even when working remotely.

What are hotel operations remote jobs?

Hotel operations remote jobs involve managing and supporting the daily functions of a hotel or hospitality business from a location outside the physical property. These roles can include reservations, customer service, revenue management, marketing, and administrative tasks, all performed online or by phone. Remote hotel operations staff use digital tools to coordinate with on-site teams, assist guests, and ensure smooth business operations. This setup allows hotels to access a wider talent pool and offer flexible work options.

What is the difference between Hotel Operations Remote vs Hotel Front Desk Agent?

AspectHotel Operations RemoteHotel Front Desk Agent
CredentialsExperience in hospitality management, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote, primarily computer-based tasksOn-site at hotel front desk
Industry UsageManagement, coordination, administrative roles in hotelsGuest check-in/out, reservations, customer service
Search IntentRemote hotel operations jobs, hospitality managementHotel front desk jobs, guest services

Hotel Operations Remote roles focus on managing hotel functions from a distance, often involving administrative and coordination tasks. In contrast, Hotel Front Desk Agents work directly with guests on-site, handling check-ins, reservations, and guest inquiries. Both roles are essential in the hospitality industry but differ significantly in work environment and responsibilities.

What are the most commonly searched types of Hotel Operations jobs? The most popular types of Hotel Operations jobs are:
Infographic showing various Hotel Operations Remote job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.
Account Management Team Lead - NORAM

Account Management Team Lead - NORAM

Cloudbeds

North, SC • Remote

$83K - $123K/yr

Other

Posted 17 days ago

Job description

How You'll Make an Impact:

As an Account Management Team Lead for NORAM, you'll be the coach, champion, and strategic backbone of a team of Account Managers dedicated to delivering exceptional customer outcomes across North America. You'll guide your team to build stronger customer relationships, hit retention goals, and grow their skills - all while staying closely connected to the customer experience yourself. This is a role for someone who gets energized by developing people, solving complex customer challenges, and helping a high-performing team operate at its best. 

Our AM Team is Our AM team is the engine of customer success at Cloudbeds - a diverse, completely remote group of relationship builders who are passionate about helping hoteliers thrive. We move fast, support each other, and hold ourselves to a high standard because we know the impact our work has on properties around the world. If you're someone who leads by example, brings out the best in the people around you, and never stops looking for ways to improve, you'll find your people here. 

What You Bring to the Team:

  • Lead, coach, and develop a team of Account Managers across NORAM - setting clear goals, conducting regular 1:1s and performance reviews, and creating an environment where people grow and do their best work
  • Monitor and report on team performance, KPIs, and customer health metrics to senior leadership, surfacing trends, opportunities, and needs in a timely and structured way
  • Handle escalations and support AMs through complex customer situations, including renegotiations, exceptions, and high-stakes retention conversations
  • Drive a culture of continuous learning by keeping the team sharp on platform knowledge, hospitality industry trends, and consultative advisory best practices
  • Collaborate cross-functionally with Product, Partnerships, and Marketing during new product pilots, platform improvements, and integration launches
  • Analyze customer data and feedback to identify patterns and proactively surface initiatives that improve retention and reduce churn across the portfolio
  • Participate in cross-departmental team lead meetings to stay synchronized, share feedback, and represent your team's needs at a leadership level

What Sets You Up for Success:

  • Bring 7+ years of experience in hospitality or hospitality technology, with a strong foundation in hotel operations - ideally in roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager
  • Demonstrate 2+ years of experience leading and managing a team, proven experience leading and managing a customer success or account management team - setting goals, providing coaching, and fostering a collaborative remote culture
  • Possess a deep understanding of hotel operations and the ability to translate that knowledge into strategic advisory conversations with hotel customers
  • Deliver exceptional communication and interpersonal skills - able to present and influence credibly at all levels, from front-line conversations to senior leadership
  • Show strong analytical mindset - able to build and interpret reports in Salesforce and Zendesk to monitor team performance and identify at-risk accounts
  • Demonstrate strong problem-solving and conflict resolution skills with the ability to handle escalated customer situations professionally
  • Self-motivated and thrives in a fast-paced, results-driven remote environment with excellent time and project management skills

Bonus Skills to Stand Out (Optional):

  • Experience with SaaS platforms or hospitality technology - PMS, RMS, channel managers, or similar - either as a user or in a customer-facing tech role
  • Familiarity with Salesforce, Zendesk, or similar CRM and support tools
  • Prior experience in a people leadership role within a hospitality technology or SaaS company

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $83,000- $123,000..
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