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Hotel Operations Manager Jobs in Rochester, NY (NOW HIRING)

Stonebridge Companies

Assistant General Manager

Hilton, NY · On-site

$58K - $60K/yr

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily ...

Stonebridge Companies

Assistant General Manager

Hilton, NY · On-site

$58K - $60K/yr

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily ...

DelMonte Hotel Group

Hotel Housekeeper

Webster, NY · On-site

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

DelMonte Hotel Group

Hotel Housekeeper

Rochester, NY · On-site

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

Insero Talent Solutions

Rooms Manager

Rochester, NY

Rooms Manager Rochester, New York Insero Talent Solutions is partnering with a growing hospitality ... Collaborate with hotel leadership to develop and execute operational strategies that support ...

Benchmark

Hotel Maintenance-1

Hilton, NY · On-site

$17 - $18/hr

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of ...

Spa at the Del Monte

Hotel Housekeeper

Webster, NY · On-site

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

Spa at the Del Monte

Hotel Housekeeper

Rochester, NY

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

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All JobsHotel Operations JobsHotel Operations Manager JobsHotel Operations Manager Jobs in Rochester, NY

Hotel Operations Manager information

See Rochester, NY salary details

$29.6K

$54.3K

$91.8K

How much do hotel operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for hotel operations manager in Rochester, NY is $54,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $62,700.00 per year, depending on experience, location, and employer.

What does a hotel operations manager do?

A hotel operations manager looks after the daily operations of a hotel, lodge, or motel. Your duties include hiring and training new staff, maintaining budgets, ordering supplies and equipment for the hotel, and creating and maintaining work schedules. The career requires you have several qualifications, such as a degree in hospitality management, particularly for work at a larger hotel, or several years of experience in a similar job. Important skills include leadership ability, close attention to detail, and verbal and written communication. You must be comfortable interacting with clients and paying close attention to their needs while in your establishment.

What are the key skills and qualifications needed to thrive as a hotel operations manager and why are they important?

To thrive as a Hotel Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically backed by a degree in hospitality or business administration and relevant industry experience. Familiarity with property management systems (PMS), reservation software, and compliance standards is essential. Exceptional interpersonal skills, problem-solving abilities, and adaptability help you lead teams and ensure guest satisfaction. These competencies are crucial for maintaining smooth daily operations, upholding service quality, and driving overall hotel success.

What are the main challenges a hotel operations manager faces when coordinating different departments, and how can they be overcome?

A Hotel Operations Manager often navigates challenges like aligning the goals of various departments—such as housekeeping, front desk, and food & beverage—to ensure seamless guest experiences. Communication gaps and conflicting priorities can arise, especially during busy periods. To overcome these challenges, successful managers hold regular interdepartmental meetings, implement clear standard operating procedures, and foster a culture of collaboration and open feedback. This proactive approach helps maintain service consistency and supports the overall operational efficiency of the hotel.

What is operations management in hotels?

Operations management in hotels involves overseeing daily activities to ensure smooth functioning of services such as front desk, housekeeping, maintenance, and food service. Hotel operations managers coordinate staff, manage budgets, and implement procedures to enhance guest experience and operational efficiency.
More about Hotel Operations Manager jobs

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Hotel Operations Manager jobs near you
Infographic showing various Hotel Operations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,310 per year, or $26.1 per hour.

Assistant General Manager

Stonebridge Companies

Hilton, NY • On-site

$58K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

City, State:Denver, Colorado


 

Title: Assistant General Manager

Location: Denver, CO

FLSA: Exempt

Status: Full-time

Reports to: General Manager

Supervises: Property Team Members

Pay Range: $58,000.00 - $60,000.00 yearly salary plus bonus

Job Summary: The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards.

Essential Functions and Duties:

  • Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments.

  • Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates.

  • Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures.

  • Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols.

  • Help produce the annual budget and forecast changes in operating expenses and labor costs.

  • Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins.

  • Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence.

  • Train staff to deliver guest services in line with company standards, and address guest complaints directly.

  • Manage guest loyalty programs and ensure compliance with franchise or company policies.

  • Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service.

  • Assist in managing the hotel's physical condition, including maintenance and quality control programs.

  • Collaborate with the General Manager to address operational challenges and develop strategies for improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

  • Bachelor's degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable.

  • 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations.

  • Strong knowledge of revenue management, financial analysis, and budgeting.

  • Proficiency in property management systems and Microsoft Office (Word, Excel, PowerPoint).

  • Excellent communication and leadership skills to manage staff and interact with guests.

  • Ability to make data-driven decisions, adjust strategies to improve performance, and resolve guest issues effectively.

  • Experience in recruitment, staff training, and performance management.

  • Strong organizational skills with the ability to manage multiple tasks and priorities.

Work Environment:

  • Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and housekeeping departments.

  • Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.

  • Must be able to lift and carry objects up to 20 lbs occasionally.

  • Flexible schedule, including availability for evenings, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-12

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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