Hotel Operations Manager Jobs in Alberta (NOW HIRING)

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our full time year round hiring.

ROLE & RESPONSIBILITIES

The Night Auditor is responsible for ensuring the smooth and secure operation of the hotel during overnight hours (11:00 PM - 7:00 AM). This role oversees nightly financial processes, including balancing debit and credit transactions, posting room charges, and preparing accurate reports for management and accounting. In addition to audit responsibilities, the Night Auditor delivers attentive guest service and addressing guest needs promptly. With a strong focus on safety and security, this position plays a critical role in safeguarding guests, staff, and the property while maintaining operational excellence throughout the night.

• Process telephone calls
• Process overnight arrivals and departures
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints
• Refer major guest complaints to Front Office Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related form
• Completes night audit and reports via Maestro PMS
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

REQUIRED SKILLS & QUALIFICATIONS

• Previous Front Desk or Night Auditor experience strongly preferred
• Work-ethic and commitment to the team and guest is key
• Willing and able to work solo or as a part of a larger team
• Committed to Safety First and the highest quality of cleaning& sanitizingstandards
• Ability to work in a fast-paced environment managing multiple tasks at once
• Ability to anticipate guest needs
• Calm demeanor with conflict resolution skills
• Motivated, energetic, and professional
• Organized with a greateye for detail

The starting wage for this role is $19.00/hour.

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.