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Hotel Operation Manager Jobs in Rochester, NY (NOW HIRING)

Hotel Maintenance-1

Hilton, NY · On-site

$17 - $18/hr

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of ...

Hotel Housekeeper

Rochester, NY · On-site

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

Hotel Housekeeper

Webster, NY · On-site

$16 - $16.25/hr

... management. • Inspect room for maintenance needs and check all fixtures, equipment and room ... operation, settings and maintenance. Report deficiencies. • Clean lobby, lounge, rest rooms ...

Assistant General Manager

Hilton, NY · On-site

$58K - $62K/yr

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily ...

Assistant General Manager

Hilton, NY · On-site

$58K - $62K/yr

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily ...

Assistant General Manager

Hilton, NY · On-site

$58K - $60K/yr

The Assistant General Manager supports the General Manager in overseeing the hotel's operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily ...

Rooms Manager Rochester, New York Insero Talent Solutions is partnering with a growing hospitality ... Collaborate with hotel leadership to develop and execute operational strategies that support ...

Showing results 21-40

Hotel Operation Manager information

See Rochester, NY salary details

$29.6K

$54.3K

$91.8K

How much do hotel operation manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for hotel operation manager in Rochester, NY is $54,310.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $62,700.00 per year, depending on experience, location, and employer.

What does a hotel operation manager do?

A Hotel Operation Manager oversees the daily functions of a hotel to ensure smooth and efficient operations. Their responsibilities typically include managing staff, ensuring guest satisfaction, handling budgets, coordinating departments such as housekeeping, front desk, and maintenance, and implementing hotel policies and standards. They play a key role in maintaining high service quality, addressing guest issues, and optimizing hotel profitability. Ultimately, they ensure the hotel runs efficiently while providing an excellent guest experience.

What are the key skills and qualifications needed to thrive as a hotel operation manager, and why are they important?

To thrive as a Hotel Operation Manager, you need a solid background in hospitality management, business administration, and proven experience overseeing hotel operations. Familiarity with property management systems (PMS), booking software, and certifications like CHA (Certified Hotel Administrator) are typically required. Excellent leadership, problem-solving, and interpersonal skills help foster a positive work environment and guest satisfaction. These competencies are crucial for ensuring efficient hotel operations, high service standards, and profitability in a competitive industry.

What are some common challenges faced by hotel operation managers, and how are they typically addressed?

Hotel Operation Managers often face challenges such as ensuring consistent service quality across departments, managing high occupancy periods, and addressing guest concerns promptly. To overcome these, they implement standardized operating procedures, invest in staff training, and maintain clear communication channels with their team. Additionally, they regularly review guest feedback and collaborate closely with housekeeping, front desk, and food & beverage teams to proactively resolve issues and enhance guest satisfaction.

What are popular job titles related to Hotel Operation Manager jobs in Rochester, NY?

For Hotel Operation Manager jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Hotel Operation Manager jobs?

Cities near Rochester, NY with the most Hotel Operation Manager job openings:

Infographic showing various Hotel Operation Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $54,310 per year, or $26.1 per hour.

Hotel Maintenance-1

Benchmark

Hilton, NY • On-site

$17 - $18/hr

Full-time

Retirement

Re-posted 17 hours ago


Key responsibilities

  • Performs general maintenance of building and facility mechanical, electrical, and plumbing systems.

  • Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors.

  • Makes repairs to woodwork, wall vinyl, doors and window, carpeting, etc.


Benchmark Electronics rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

46th of 161 rated electronics manufacturers


Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.


At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.


Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

We are looking for a experienced Maintenance person, who is highly motivated, and detail oriented to join our team at a Maintenance Engineer! This individual performs a variety of maintenance trade functions such as the installation, maintenance, or repair of equipment, HVAC, Painting, wall repair, tile work and upkeep of the preventative maintenance program of the resort/hotel. You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.

If you are a maintenance person who enjoys making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

  • Performs general maintenance of building and facility mechanical, electrical, and plumbing systems.
  • Performs general electrical repairs on appliances, house wiring and air conditioning systems, switches, fixtures and motors.
  • Makes repairs on plumbing fixtures, piping, drains and sanitary systems.
  • Make repairs to woodwork, wall vinyl, doors and window, carpeting, etc.
  • Performs general mechanical maintenance on pumps, compressors, water heaters, automotive equipment, and other miscellaneous equipment.
  • Keeps records as required by company policy and procedures. Maintains logs on completed tasks. Prepares reports as requested by supervisors. Submits all requested reports/logs in a timely manner.

What are we looking for?

  • Someone with a experience working in a Maintenance role at a hotel or resort
  • Someone with knowledge of "household" repairs (carpentry, electrical, plumbing, etc.)
  • Someone with an engaging and welcoming personality
  • Someone with a strong attention to detail
  • Someone who can work under pressure in a fast-paced environment
  • Someone with a passion for creating an exceptional experience for all guests
  • Someone with excellent communication skills
  • Someone who is available to work various shifts to include weekends and holidays
  • Ability to walk, stand, reach, crouch, bend, push/pull throughout duration of shift.
  • Ability to lift up to 50 lbs.

Compensation:

$17.00

-

$18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

What Benchmark Electronics employees say

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Benefits

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