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Hotel Liaison Jobs (NOW HIRING)

Montage International

Residential Liaison

Big Sky, MT · On-site

Residential Liaison SUMMARY The Residential Liaison is responsible for ensuring a wonderful owner ... Minimum of two years' experience in a luxury hotel * Minimum of two years' experience in customer ...

Hutton Hotel

Front Desk Agent (Hotel)

Nashville, TN · On-site

$18/hr

  • Retirement

  • PTO

Hotel and travel discounts at worldwide destinations! * Professional development and promotion ... Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and take a ...

Ascent Hospitality

Hotel General Manager

Fairburn, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager will serve as the primary liaison with hotel owners and corporate entities. BENEFITS: * Competitive Salary! * Benefits - Health, Dental, Vision, Life Insurance, and other ...

Ascent Hospitality

Hotel General Manager

Enterprise, AL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The General Manager will serve as the primary liaison with hotel owners and corporate entities. BENEFITS: * Competitive Salary! * Benefits - Health, Dental, Vision, Life Insurance, and other ...

AlohaHP

Front Office Manager - Hotel

Los Angeles, CA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hotel Front Office Manager Location: Los Angeles, CA Industry: Hospitality / Hotel Management ... You'll be the liaison between departments including housekeeping, F&B, and engineering to resolve ...

Onni Group

Guest Liaison

Chicago, IL · On-site

$23/hr

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately ... Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel ...

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Hotel Liaison information

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How much do hotel liaison jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for hotel liaison in the United States is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hotel liaison, and why are they important?

To excel as a Hotel Liaison, you need a solid background in hospitality management, customer service, and event coordination, often supported by a relevant degree or experience in the hospitality industry. Familiarity with property management systems (PMS), reservation software, and event planning tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help foster positive relationships with guests and partners. These skills ensure seamless communication, efficient operations, and high guest satisfaction, which are crucial for the hotel's reputation and success.

How does a hotel liaison typically facilitate communication between hotel management and external partners?

A Hotel Liaison plays a crucial role in ensuring smooth communication between the hotel management and external partners such as travel agencies, event organizers, and corporate clients. They often coordinate logistics, handle special requests, and address concerns to ensure all parties' expectations are met. This role requires strong interpersonal and organizational skills, as liaisons must balance the needs and priorities of both the hotel and its partners. Effective collaboration often involves regular meetings, prompt follow-ups, and the ability to resolve issues quickly, contributing to the hotel's reputation and client satisfaction.

What is a hotel liaison?

Hotel liaisons are professionals who act as intermediaries between hotels and their clients, such as event organizers, travel agencies, or corporate groups. Their main responsibility is to facilitate communication, coordinate logistics, and ensure that all parties' needs and expectations are met during events, conferences, or group stays. Hotel liaisons help resolve issues, manage reservations, and handle special requests, making sure the experience runs smoothly for everyone involved.

What is the difference between Hotel Liaison vs Hotel Concierge?

AspectHotel LiaisonHotel Concierge
CredentialsCustomer service experience, hospitality knowledgeCustomer service experience, hospitality knowledge
Work EnvironmentHotels, resorts, event venuesHotels, resorts, luxury establishments
Employer & Industry UsageHotels, event planning companiesHotels, luxury resorts
Primary RoleCoordinate between clients and hotel staff, facilitate servicesAssist guests with personalized services, reservations, local info

While both roles operate within the hospitality industry, a Hotel Liaison primarily acts as a bridge between clients and hotel staff to ensure smooth communication and service coordination. In contrast, a Hotel Concierge focuses on providing personalized guest services, such as reservations and local recommendations. Understanding these differences helps clarify career paths and job expectations in the hospitality sector.

More about Hotel Liaison jobs
What states have the most Hotel Liaison jobs? States with the most job openings for Hotel Liaison jobs include:
What job categories do people searching Hotel Liaison jobs look for? The top searched job categories for Hotel Liaison jobs are:
Hotel Liaison jobs near you
Infographic showing various Hotel Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 7% Part Time, and 5% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $52,614 per year, or $25.3 per hour.

Residential Liaison

Montage International

Big Sky, MT • On-site

Full-time

Re-posted 11 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Residential Liaison
SUMMARY
The Residential Liaison is responsible for ensuring a wonderful owner experience while providing excellent customer service. The right candidate should possess strong concierge and project management skills, ability to multitask, creativity, problem solving skills and be able to work independently. Must have experience in providing information and assistance to owners regarding Big Sky attractions or points of interest, booking reservations for owners both within the resort and at outside facilities, properly logging all owner requests and performing follow up with owners, creating individual and personalized itineraries and maintaining good communication with other departments regarding owner requests or special needs as necessary.
The Residential Liaison will also work very closely with outside vendors, contractors and engineering during owner renovations or maintenance work and should have the ability to build trust and develop strong relationships with people from diverse backgrounds and cultures. Attention to detail and organization is crucial to succeed in this role.
ESSENTIAL FUNCTIONS
  • Assist with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.
  • Act as personal concierge for owners and assist with pre-arrival or in-house requests
  • Assist with new owner onboarding, preparing forms, utility setup and organizing appliance manuals
  • Prepare residences for owner arrival on property according to owner preferences and requests
  • Assist with coding and submitting invoices for payment as well as updating department checkbook
  • Assist with executing preventative maintenance plan for unsold residences
  • Assist with preparing residences for inspections and closings (walk through and identify defects)
  • Deliver owner mail and packages
  • Communicate results of weekly/monthly Preventative Maintenance Inspection program to participating owners
  • Complete Work Order Request forms received from Engineering, bill and communicate results with owners
  • Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features
  • Administrative and organizational office work
  • Create personalized WOW's to enhance the ownership experience
  • Assist with various other projects that will enhance the ownership experience

QUALIFICATIONS
  • College Degree preferred
  • Minimum of two years' experience in a luxury hotel
  • Minimum of two years' experience in customer service
  • Excellent telephone etiquette
  • Exceptional guest recovery skills
  • Enjoy interacting with people in a fast paced environment
  • Excellent organizational and time management skills
  • Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook
  • Must possess positive attitude and passion for hospitality
  • Must be willing to participate in a learning environment
  • Must integrate company values throughout all interactions
  • Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals.

PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing. Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Montage International logo

About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

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