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Hotel Front Desk Receptionist Jobs (NOW HIRING)

Best Western Hotel

Hotel Front Desk Receptionist

Romulus, MI · On-site

$14.50 - $18.50/hr

Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they ...

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Hotel Front Desk Receptionist information

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How much do hotel front desk receptionist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for hotel front desk receptionist in the United States is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What does a hotel front desk receptionist do?

A Hotel Front Desk Receptionist is responsible for greeting guests, checking them in and out, answering questions, and handling reservations. They act as the main point of contact for guests during their stay, providing information about hotel services and local attractions. Their duties also include managing phone calls, handling payments, addressing guest concerns, and ensuring that guests have a pleasant experience throughout their stay.

What are the key skills and qualifications needed to thrive as a hotel front desk receptionist, and why are they important?

To thrive as a Hotel Front Desk Receptionist, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional interpersonal skills, problem-solving abilities, and professionalism help you provide a welcoming experience and resolve guest issues efficiently. These skills are crucial for ensuring guest satisfaction, smooth hotel operations, and positive first impressions.

What are some common challenges faced by hotel front desk receptionists, and how can they overcome them?

Hotel front desk receptionists often encounter challenges such as handling multiple guest requests simultaneously, resolving complaints, and managing busy check-in/check-out periods. To overcome these, strong multitasking abilities, excellent communication skills, and a calm, professional demeanor are essential. Building familiarity with the hotel's reservation system and staying organized can also help receptionists manage peak times more efficiently. Additionally, working closely with housekeeping and management ensures guest issues are addressed promptly and effectively.

What is the difference between Hotel Front Desk Receptionist vs Hotel Concierge?

AspectHotel Front Desk ReceptionistHotel Concierge
Primary RoleCheck-in/check-out, guest inquiries, reservationsPersonalized guest services, local recommendations, booking activities
CredentialsHigh school diploma, customer service experienceExperience in hospitality, excellent communication skills
Work EnvironmentFront desk, lobby areaHotel lobby, guest services area
Employer & IndustryHotels, resortsHotels, luxury resorts

The Hotel Front Desk Receptionist primarily handles guest check-ins, reservations, and inquiries at the front desk, focusing on administrative tasks. In contrast, the Hotel Concierge offers personalized services, assisting guests with local recommendations and booking activities. While both roles require customer service skills and hospitality experience, the concierge role often involves more specialized knowledge and guest interaction beyond basic check-in procedures.

How much do they pay a hotel front desk receptionist?

The average hourly wage for a hotel front desk receptionist is around $12 to $15, with annual salaries typically ranging from $25,000 to $35,000. Pay can vary based on experience, location, and the hotel's size and rating.

How to become a hotel front desk receptionist at a hotel?

To become a hotel front desk receptionist, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or administrative roles can be beneficial, and familiarity with hotel management software is often preferred. Some positions may require certification or training in customer service or hospitality management.

What qualifications do you need to be a hotel front desk receptionist?

A hotel front desk receptionist typically needs a high school diploma or equivalent, strong communication and customer service skills, and proficiency with computer systems and reservation software. Some positions may require previous experience in hospitality or administrative roles.
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Hotel Front Desk Receptionist jobs near you
Infographic showing various Hotel Front Desk Receptionist job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,767 per year, or $16.7 per hour.

Hotel Front Desk Receptionist

Holiday Inn Express Kansas City Downtown

Kansas City, MO • On-site

$13 - $17/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Handle customer complaints as necessary Qualifications: • High school graduate, GED recipient, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Compensation: $13 - $17 hourly

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