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Hotel Front Desk Manager Jobs (NOW HIRING)

Boyne Resorts

Front Desk Manager - Summit Hotel

Big Sky, MT · On-site

$18.75 - $24.25/hr

Overview The Front Desk Manager assists the Assistant Hotel Manager and the General Manager in maintaining and improving front desk operations by training, scheduling, monitoring, and motivating ...

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging Services Corp

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging

Front Desk Supervisor

Richmond, VA · On-site

$16.75 - $21.75/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

White Lodging

Front Desk Supervisor

Austin, TX · On-site

$16.75 - $21.75/hr

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels ... Oversee the department in the absence of the Department Manager. * Perform hourly tasks and operate ...

Hotel Spero

FRONT DESK MANAGER

San Francisco, CA · On-site

$20 - $26/hr

Overnight Front Desk Manager Join us as our Overnight Front Desk Manager, responsible for ... Leadership / Mentoring role for Hotel's Front Office employees. * Maintain complete knowledge of ...

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Hotel Front Desk Manager information

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How much do hotel front desk manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hotel front desk manager in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a hotel front desk manager?

To thrive as a Hotel Front Desk Manager, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a relevant degree or equivalent experience. Familiarity with property management systems (PMS), reservation software, and basic accounting tools is typically required. Exceptional communication, problem-solving, and leadership skills help you manage staff, resolve guest issues, and create a welcoming environment. These skills ensure smooth front desk operations, high guest satisfaction, and effective team management in a dynamic hospitality setting.

What are some common challenges hotel front desk managers face, and how can they effectively address them?

Hotel Front Desk Managers often encounter challenges such as managing guest expectations during busy periods, handling complaints, and coordinating efficiently with housekeeping and maintenance teams. To address these challenges, strong communication skills, proactive problem-solving, and effective delegation are essential. Building a cohesive team, using property management systems efficiently, and maintaining a calm, guest-focused demeanor help ensure smooth operations even during peak times. Regular training and open communication with staff also contribute to a positive work environment and improved guest satisfaction.

What is the difference between Hotel Front Desk Manager vs Hotel Receptionist?

AspectHotel Front Desk ManagerHotel Receptionist
CredentialsExperience in hospitality management, possibly supervisory certificationsHigh school diploma or equivalent, customer service skills
Work EnvironmentSupervises front desk staff, manages operationsGreets guests, handles check-ins and inquiries
ResponsibilitiesOversees guest services, staff scheduling, problem resolutionAssists guests, processes reservations, provides information

The Hotel Front Desk Manager typically has more experience and oversees the front desk team, focusing on management and operations. The Hotel Receptionist handles guest interactions directly, focusing on customer service and daily check-in/check-out tasks. Both roles are essential in the hotel industry but differ in scope and responsibilities.

How much is the salary of a front desk manager hotel?

The salary of a front desk manager in a hotel typically ranges from $30,000 to $60,000 per year, depending on location, experience, and hotel size. Many positions also offer benefits such as health insurance and paid time off, and strong customer service and management skills are essential for this role.

How to become a front desk manager in a hotel?

To become a front desk manager in a hotel, candidates typically need previous experience in hospitality or customer service roles, along with strong communication and organizational skills. A high school diploma or equivalent is usually required, and some employers prefer candidates with a hospitality management degree or certification. Gaining experience as a front desk agent or receptionist can help develop the necessary skills for advancement to a managerial position.

What does a front desk manager hotel do at a hotel?

A front desk manager at a hotel oversees the front desk operations, including guest check-in and check-out, managing reservations, handling guest inquiries and complaints, and supervising front desk staff. They ensure smooth daily operations, maintain customer service standards, and often use hotel management software to coordinate activities.

What does a hotel front desk manager do at a hotel?

A hotel front desk manager oversees guest check-in and check-out, manages reservations, handles guest inquiries and complaints, and supervises front desk staff. They ensure smooth daily operations, maintain customer service standards, and often use property management systems to coordinate activities.
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Hotel Front Desk Manager jobs near you
Infographic showing various Hotel Front Desk Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Front Desk Manager

Hoffman Estates, IL • On-site

CHICAGO MARRIOTT NORTHWEST
See more jobs at CHICAGO MARRIOTT NORTHWESTexternal

$45K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Front Desk Manager
Company: The Ghoman Group
Job Title: Front Desk Manager
Employment Type: Full-Time, Permanent
Work Arrangement: On-Site
Location: Marriott Chicago Northwest
Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192
Salary: $45,000 - $75,000 per year
About the Role
The Ghoman Group is seeking an experienced and customer-focused Front Desk Manager to lead the Front Office team at Marriott Chicago Northwest. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, managing front office staff, and maintaining efficient hotel operations.
The ideal candidate is a strong leader with excellent communication skills, a passion for hospitality, and the ability to create memorable guest experiences while maintaining Marriott service standards.
Key Responsibilities
  • Oversee the daily operations of the Front Desk and Front Office Department.
  • Supervise, train, coach, and evaluate Front Desk Agents and Guest Service Associates.
  • Ensure efficient guest check-in and check-out procedures.
  • Handle guest concerns, complaints, and special requests professionally and promptly.
  • Maintain high levels of guest satisfaction and service quality.
  • Create staff schedules and ensure adequate coverage for all shifts.
  • Monitor employee performance and provide ongoing coaching and development.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Coordinate with Housekeeping, Engineering, Food & Beverage, and Sales departments to ensure seamless guest experiences.
  • Monitor room availability, room assignments, and occupancy levels.
  • Assist with revenue optimization by maximizing room inventory and upselling opportunities.
  • Review daily reports, cash reconciliation, credit card transactions, and billing accuracy.
  • Maintain accurate guest records and front office documentation.
  • Ensure compliance with safety, security, and emergency procedures.
  • Support management with operational goals and special projects.
Required Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field is preferred.
  • Minimum 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel environment.
  • Strong knowledge of hotel front office operations and guest service procedures.
  • Previous experience with Marriott or other major hotel brands is preferred.
  • Experience using hotel Property Management Systems (PMS), such as Opera Cloud, Opera PMS, or similar.
  • Strong leadership and team management skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced hospitality environment.
Preferred Qualifications
  • Marriott brand experience preferred.
  • Experience with revenue management and room inventory control.
  • Knowledge of guest loyalty programs.
  • CPR/First Aid certification is a plus.
Skills
  • Leadership and Team Management
  • Guest Relations
  • Conflict Resolution
  • Customer Service Excellence
  • Front Office Operations
  • Hotel Property Management Systems (PMS)
  • Cash Handling and Night Audit Support
  • Scheduling and Staff Development
  • Problem Solving
  • Microsoft Office Suite
Work Schedule
  • Full-Time
  • On-Site Position
  • Flexible schedule including mornings, evenings, weekends, and holidays as required by hotel operations.
Compensation & Benefits
  • Competitive annual salary: $45,000 - $75,000
  • Performance-based bonus opportunities
  • Health, Dental, and Vision Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • 401(k) Retirement Plan
  • Professional Development and Training
  • Career Advancement Opportunities within The Ghoman Group
Application Requirements
Interested candidates should submit:
  • Updated Resume
  • Professional References
  • Cover Letter (Optional)
Screening Questions
  1. Do you have at least 2 years of Front Desk supervisory or Front Desk Manager experience in a hotel?
  2. Have you previously worked with Marriott or another major hotel brand?
  3. Which hotel Property Management Systems (PMS) have you used (e.g., Opera PMS, Opera Cloud)?
  4. Do you have experience managing and scheduling front office staff?
  5. Are you authorized to work in the United States?
  6. Are you able to work on-site at Marriott Chicago Northwest, 4800 Hoffman Blvd, Hoffman Estates, IL 60192?
  7. What are your salary expectations?

Only qualified candidates with hotel front office leadership experience will be considered.

Apply