Hotel Commercial Strategy Jobs (NOW HIRING)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you're not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city's notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa - or in the comfort of your very own guest room.

About the Role

The Director of Sales is a senior commercial leadership role responsible for driving total hotel revenue through strategic oversight of the Group, Corporate, Leisure, and Entertainment sales segments at Four Seasons Hotel Los Angeles at Beverly Hills. This role is ideal for an accomplished, commercially minded sales leader with prior Director of Sales or Associate Director of Sales experience, preferably within a luxury hotel environment. The successful candidate will bring a sophisticated understanding of luxury sales strategy, revenue optimization, team leadership, and client relationship management, with the ability to operate confidently in a complex and highly competitive Los Angeles market.

As a key member of the Commercial leadership team, the Director of Sales will partner closely with the Commercial Director, Revenue Management, Marketing, Catering, Conference Services, and Operations to ensure all sales efforts are aligned with the hotel's broader business objectives. This individual will be responsible for leading a seasoned and tenured sales team, providing strategic direction, coaching, accountability, and inspiration to drive both individual and collective performance. The role requires a polished, proactive, and results-oriented leader who can balance long-term strategic planning with daily execution, while representing the Four Seasons brand with excellence, credibility, and commercial discipline.

Key Responsibilities

Sales Leadership & Commercial Strategy

Lead and oversee all sales activities for the hotel, ensuring strategies are focused on driving profitable revenue across all business segments. Translate the hotel's commercial priorities into clear, actionable sales plans that maximize group, transient, entertainment, corporate, and high-value account opportunities.

Team Leadership & Development

Lead, coach, and inspire a tenured, high-performing sales team. Provide clear direction, performance accountability, mentorship, and ongoing development to ensure each team member is achieving individual goals while contributing to the broader commercial success of the hotel.

Revenue Optimization

Partner closely with Revenue Management and the Commercial Director to align sales strategies with demand patterns, pricing opportunities, market conditions, and total hotel revenue objectives. Ensure group and account strategies are thoughtfully balanced with transient demand to maximize overall profitability.

Market Leadership & Business Development

Actively identify and pursue new business opportunities while protecting and growing existing key accounts. Maintain a strong presence in the luxury hospitality, corporate, entertainment, leisure, and group markets, ensuring the hotel remains top of mind with clients, agencies, partners, and industry influencers.

Client Relationship Management

Build and maintain meaningful relationships with key clients and stakeholders. Lead strategic negotiations with confidence and sophistication, balancing client needs with the hotel's revenue goals, brand standards, and long-term positioning.

Forecasting, Reporting & Performance Management

Oversee sales forecasting, production tracking, pace analysis, and performance reporting. Provide thoughtful insights and recommendations to the Commercial Director and hotel leadership team, ensuring sales activity is aligned with forecast, budget, and market opportunities.

Annual Planning & Goal Setting

Support the development of the annual Commercial Plan, including segment strategies, account deployment, sales goals, incentive structures, and key action plans. Ensure goals are clearly communicated, understood, and executed across the sales team.

Cross-Functional Collaboration

Partner effectively with Marketing, Revenue Management, Catering, Conference Services, Rooms, Food & Beverage, and Operations to ensure a seamless approach to business generation, conversion, and execution. Serve as a strong internal advocate for both the client experience and the hotel's commercial priorities.

Operational Excellence

Oversee the daily rhythm of the sales department, including team meetings, deployment, account reviews, site experiences, client engagement, and follow-up standards. Ensure the sales team operates with structure, urgency, professionalism, and brand-level excellence.

Qualifications

Ideal candidate will have 2-4 years of experience as a Director of Sales or Associate Director of Sales, preferably within a luxury hotel, resort, or complex urban market. Prior experience leading an established sales team is strongly preferred.

Luxury Hospitality Background

Experience within a luxury hospitality environment is highly preferred, with a strong understanding of elevated client expectations, brand positioning, high-touch relationship management, and premium market dynamics.

Leadership

Proven ability to lead, motivate, and develop a tenured team in a high-performance environment. Must be confident managing experienced sellers, setting clear expectations, driving accountability, and creating a culture of collaboration and results.

Commercial Acumen

Strong understanding of sales strategy, revenue management, market segmentation, pricing, forecasting, and business mix optimization. Ability to connect sales activity directly to overall hotel performance and

profitability.

Sales Expertise

Demonstrated success in account management, prospecting, negotiation, business development, and closing high-value opportunities. Strong knowledge of group, corporate, entertainment, leisure, and luxury market segments is preferred.

Executive Presence

Polished communication style with the ability to represent the hotel and the Four Seasons brand confidently with clients, ownership, senior leaders, and internal stakeholders.

Results Orientation

Highly proactive, competitive, and solution-focused, with the ability to adjust strategies based on market conditions, performance data, and changing business needs.

Collaboration

Strong cross-functional leadership skills with the ability to influence, align, and partner effectively across departments.

Education

Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field is preferred.

Key Competencies

Strategic sales leadership

Strong commercial and financial acumen

Ability to lead and motivate a tenured team

Excellent negotiation and relationship-building skills

Executive-level communication and presence

High level of initiative, urgency, and competitive drive

Strong analytical and forecasting capabilities

Ability to manage multiple priorities in a fast-paced environment

Collaborative leadership style

Commitment to luxury service standards and brand excellence

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf