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Hospitality Jobs in Springfield, IL (NOW HIRING)

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Hospitality information

See Springfield, IL salary details

$25.3K

$57.2K

$82.3K

How much do hospitality jobs pay per year?

As of Sep 2, 2026, the average yearly pay for hospitality in Springfield, IL is $57,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $68,400.00 per year, depending on experience, location, and employer.

What is hospitality?

Hospitality refers to the friendly and generous reception and entertainment of guests, visitors, or customers. In a professional context, it encompasses a variety of services provided by hotels, restaurants, resorts, and other establishments that cater to the comfort and needs of people away from home. The hospitality industry includes roles in accommodation, food and beverage, travel, and event management, all focused on delivering excellent customer experiences. Working in hospitality typically requires strong interpersonal skills, adaptability, and a passion for service.

What is a hospitality job?

Hospitality jobs are customer service positions at hotels, restaurants, events, and other areas of the tourism industry. Opportunities vary and encompass all jobs at the locations, with employees working together to satisfy the customer’s needs. The hospitality industry includes positions such as the cleaning and serving staff at a restaurant, bouncers and equipment handlers at a concert, and the crew and captain of a cruise ship.

What are the key skills and qualifications needed to thrive in hospitality, and why are they important?

To thrive in hospitality, strong customer service skills, attention to detail, and a relevant diploma or degree in hospitality management are essential. Familiarity with property management systems (PMS), reservation software, and point-of-sale (POS) systems is typically required. Exceptional communication, teamwork, and problem-solving abilities set standout professionals apart in this field. These skills and qualities are crucial for delivering memorable guest experiences and ensuring smooth daily operations in a dynamic environment.

What are some common challenges faced in hospitality roles, and how can I best prepare to handle them?

Professionals in hospitality often encounter challenges such as managing high guest expectations, handling difficult customers, and adapting to fast-paced or unpredictable work environments. Being proactive, maintaining clear communication, and developing strong problem-solving skills can help you address these challenges effectively. Additionally, flexibility and teamwork are crucial, as you'll frequently collaborate with colleagues across different departments to ensure seamless operations and exceptional guest experiences.

What is the difference between Hospitality vs Front Desk Agent?

AspectHospitalityFront Desk Agent
Required CredentialsVaries; often includes hospitality management or customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, event venues, restaurantsHotels, motels, resorts, front office areas
Employer & Industry UsageBroad; includes hospitality, tourism, event managementSpecific to hotel front desk operations
Common Search & ComparisonYesYes

Hospitality is a broad industry encompassing various roles in hotels, restaurants, and event venues, focusing on guest experience and service. A Front Desk Agent is a specific role within the hospitality industry, primarily responsible for guest check-in/out, reservations, and customer service at the front desk. While hospitality covers a wide range of positions, the Front Desk Agent role is more specialized and focused on front-line guest interactions.

What are examples of jobs in hospitality?

Jobs in hospitality include roles such as hotel front desk agents, housekeepers, concierges, restaurant servers, bartenders, event coordinators, and management positions like hotel managers. These roles typically require strong customer service skills and may involve working flexible hours in hotels, restaurants, resorts, and event venues.

What are the careers in hospitality?

Careers in hospitality include roles such as hotel managers, front desk staff, housekeepers, food and beverage servers, event planners, and concierge services. These positions often require strong customer service skills, knowledge of industry software, and sometimes certifications like food safety or hospitality management. The industry offers opportunities in hotels, resorts, restaurants, event venues, and travel services.

What do you do in a hospitality job?

A hospitality job involves providing services to guests in settings such as hotels, restaurants, or event venues. Responsibilities include customer service, managing reservations, cleaning, and ensuring a positive experience, often requiring good communication skills and attention to detail.
More about Hospitality jobs

What are the most commonly searched types of Hospitality jobs in Springfield, IL?

The most popular types of Hospitality jobs in Springfield, IL are:

What job categories do people searching Hospitality jobs in Springfield, IL look for?

The top searched job categories for Hospitality jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Hospitality jobs?

Cities near Springfield, IL with the most Hospitality job openings:

Hospitality jobs near you
Infographic showing various Hospitality job openings in Springfield, IL as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $57,203 per year, or $27.5 per hour.

Restaurant Server

Driftwood Hospitality Management

Springfield, IL • On-site

$15 - $15.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly,
courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
  • Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Check station before, during and after shift for proper set-up and cleanliness.
  • Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
  • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  • When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Market and serve upon request any desert items or specialty coffees.
  • Supplement the bus help in clearing and resettling the tables.
  • Perform all assigned side work to include replenishing condiments and restocking.
  • Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
  • Present the check to guest promptly.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Perform any related duties as requested by supervisor/manager.
  • Assists other Restaurant Personnel when needed.

KNOWLEDGE, SKILLS & ABILITIES
  • Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Hold a current Food Handler Card or in the process of being certified
  • Hold a valid TABC license
  • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
  • Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS
  • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
  • Lifting Fifty (30) pounds maximum.
  • Constant standing & walking required.
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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