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Hospitality Manager information

See Springfield, MA salary details

$25.5K

$57.7K

$82.9K

How much do hospitality manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for hospitality manager in Springfield, MA is $57,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $68,900.00 per year, depending on experience, location, and employer.

What is a hospitality manager?

A hospitality manager oversees the daily operations of a hotel or restaurant. As a hospitality manager, your responsibilities and duties include interacting with guests to provide excellent customer service and meet their needs, managing the staff, and scheduling shifts and events to ensure the smooth operation of the facility. You are also responsible for assigning, supervising, and evaluating your employees, checking that supplies are in stock and ordered, and that your staff’s equipment is in good working order. Hospitality managers prepare reports for upper management and consult with them about staff issues, budgeting, and pricing of services.

What are the key skills and qualifications needed to thrive as a hospitality manager, and why are they important?

To thrive as a Hospitality Manager, you need expertise in operations management, customer service, and financial oversight, usually supported by a degree in hospitality or business and relevant industry experience. Familiarity with property management systems (PMS), booking software, and health and safety regulations is typically required. Outstanding interpersonal skills, leadership, and problem-solving abilities help you motivate teams and exceed guest expectations. These skills ensure efficient operations, positive guest experiences, and profitability in a highly competitive industry.

What are some common challenges faced by hospitality managers and how can they be addressed?

Hospitality Managers often face challenges such as managing staff turnover, maintaining high service standards during busy periods, and handling guest complaints effectively. To address these, it's important to foster a positive team environment, provide ongoing training, and implement clear communication protocols. Additionally, successful managers develop strong problem-solving skills and remain adaptable to changing guest needs and operational demands.

What qualifications do I need to be a hospitality manager?

A hospitality manager typically needs a high school diploma or equivalent, with many employers preferring a bachelor's degree in hospitality management, business, or a related field. Relevant experience in the hospitality industry, strong leadership skills, and knowledge of hotel or restaurant operations are also important. Certifications such as Certified Hospitality Supervisor (CHS) or similar can enhance job prospects.
More about Hospitality Manager jobs
What are the most commonly searched types of Hospitality jobs in Springfield, MA? The most popular types of Hospitality jobs in Springfield, MA are:
What are popular job titles related to Hospitality Manager jobs in Springfield, MA? For Hospitality Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Hospitality Manager jobs in Springfield, MA look for? The top searched job categories for Hospitality Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Hospitality Manager jobs? Cities near Springfield, MA with the most Hospitality Manager job openings:
Hospitality Manager jobs near you
Infographic showing various Hospitality Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $57,666 per year, or $27.7 per hour.

Executive Meetings Manager - OEM

Dreamscape Hospitality

Glastonbury, CT • On-site

Full-time

Re-posted 19 days ago

Job description

Position Summary
The Executive Meetings Manager is responsible for planning, coordinating, and executing meetings, conferences, group events, and special functions for hotel guests and corporate clients. This role serves as the primary liaison between clients and hotel departments to ensure seamless event execution, exceptional guest service, and achievement of revenue goals.
Essential Duties and Responsibilities
  • Manage all aspects of group meetings, conferences, and events from contract turnover through event completion.
  • Serve as the primary point of contact for clients regarding event details, timelines, room setups, food and beverage arrangements, audiovisual needs, and billing.
  • Conduct pre-convention and pre-event meetings with clients and internal hotel departments.
  • Coordinate with Sales, Catering, Banquets, Front Office, Housekeeping, Engineering, and Food & Beverage teams to ensure successful event execution.
  • Prepare Banquet Event Orders (BEOs), group resumes, and event documentation accurately and timely.
  • Monitor room blocks, pickup reports, and event changes while communicating updates to operational departments.
  • Ensure meeting spaces are properly prepared and inspected prior to events.
  • Respond promptly to client requests, concerns, and last-minute changes with professionalism and urgency.
  • Maintain strong relationships with clients to encourage repeat business and guest satisfaction.
  • Assist with site tours and support the Sales team in securing future business opportunities.
  • Review final billing and ensure accurate invoicing for meetings and events.
  • Maintain knowledge of hotel services, amenities, and local market trends.
  • Ensure compliance with hotel policies, brand standards, and safety procedures.

Qualifications
  • Bachelor's degree in Hospitality Management, Business, or related field preferred.
  • Minimum of 2-3 years of hotel event management, catering, conference services, or hospitality experience preferred.
  • Strong organizational and multitasking skills with attention to detail.
  • Excellent communication, customer service, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and manage multiple events simultaneously.
  • Proficiency in hotel property management and event management systems preferred.
  • Flexible schedule including evenings, weekends, and holidays as business demands require.

Work Environment
This position operates in a hotel environment with frequent interaction with guests, clients, and hotel associates. The role may require flexible scheduling based on meeting and event activity.
This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
Dreamscape Hospitality is an at-will employer. This document does not constitute a contract of employment, and nothing contained in this job description issued by Dreamscape Hospitality is intended to create a contract of employment or guarantee employment. is a guideline and does not constitute a written or implied employment contract.
Requirements
Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to lift and carry up to 25 pounds occasionally.
  • Ability to move throughout hotel meeting and event spaces frequently.

Core Competencies
  • Guest and client service excellence
  • Event planning and coordination
  • Problem-solving and decision-making
  • Team collaboration
  • Time management and organization
  • Professional communication
  • Revenue and cost awareness

Apply