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Hospitality Associate Jobs in Rochester, NY (NOW HIRING)

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$10

$18

$34

How much do hospitality associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hospitality associate in Rochester, NY is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.47 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Rochester, NY?

The most popular types of Hospitality jobs in Rochester, NY are:

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For Hospitality Associate jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Hospitality Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Hospitality Associate jobs?

Cities near Rochester, NY with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,634 per year, or $18.6 per hour.

Restaurant Server - Hotel Canandaigua: Canandaigua, NY

Midas Hospitality

Canandaigua, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Midas Hospitality rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Restaurant Server - Hotel Canandaigua: Canandaigua, NY


Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.


Start Your Journey with Midas Hospitality

Midas Hospitality is seeking a Server to join our team at the Hotel Canandaigua located in Canandaigua, NY. This position will provide exceptional food service to hotel restaurant guests while maintaining a positive and friendly demeanor.


What You Will Be Doing:

  • Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
  • Clear tables during function (pre-bus)
  • Complete assigned sidework.

The Ideal Candidate:

  • Must be able to work a flexible schedule, as scheduled days and times may vary based on need
  • Must be of legal age to serve alcohol
  • Ability to lift and/or move up to 25 pounds

About Us:

From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.

As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.

Please visit our website for more information: www.midashospitality.com


We offer a range of benefits including, but not limited to:

  • Growth and development tools and access to learning
  • Robust PTO policies
  • Medical/Dental/Vision Coverage
  • 401k matching
  • Employee Assistance Program
  • Discounted products and services

Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.

What Midas Hospitality employees say

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