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Hospitality Associate Jobs in Rochester, NY (NOW HIRING)

Indus Hospitality Group, Inc

Hotel Houseperson

Victor, NY

$13.50 - $16.25/hr

The associate works in an environment open to the general public. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation ...

Indus Hospitality Group, Inc

Hotel Housekeeper

Victor, NY

$13.25 - $17.25/hr

The associate works in an environment open to the general public. The noise level in the work environment is usually moderate. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a ...

Indus Hospitality Group, Inc

Hotel Housekeeper

Victor, NY

$13.25 - $17.25/hr

The associate works in an environment open to the general public. The noise level in the work environment is usually moderate. Why Join Indus Hospitality Group? At Indus Hospitality Group, we offer a ...

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All JobsHospitality Associate JobsHospitality Associate Jobs in Rochester, NY

Hospitality Associate information

See Rochester, NY salary details

$10

$18

$34

How much do hospitality associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hospitality associate in Rochester, NY is $18.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.47 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are 5 careers in the hospitality industry?

Five common careers in the hospitality industry include hotel manager, front desk agent, food and beverage manager, event planner, and housekeeper. These roles often require strong customer service skills, communication abilities, and knowledge of industry tools like reservation systems. The industry offers diverse opportunities across hotels, restaurants, event venues, and travel services.
More about Hospitality Associate jobs

What are the most commonly searched types of Hospitality jobs in Rochester, NY?

The most popular types of Hospitality jobs in Rochester, NY are:

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For Hospitality Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Hospitality Associate jobs in Rochester, NY look for?

The top searched job categories for Hospitality Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Hospitality Associate jobs?

Cities near Rochester, NY with the most Hospitality Associate job openings:

Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,634 per year, or $18.6 per hour.

Hotel Guest Services Manager

Indus Hospitality Group, Inc

Brockport, NY

Other

Re-posted 6 days ago

Job description

Summary

The Guest Service Manager is responsible for overseeing the front desk and guest services operations to ensure exceptional guest experiences from arrival to departure. This role includes supervising front office staff, handling guest concerns, managing room inventory, and coordinating with other departments to meet guest needs efficiently. The Guest Service Manager sets service standards, leads by example, and ensures all team members deliver friendly, responsive, and professional service in line with brand expectations and hotel policies.


Essential Duties and Responsibilities

  • Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and established operating procedures.
  • Ensure proper cash and key control procedures are followed.
  • Answer inquiries pertaining to hotel policies and services.
  • Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Perform Front Desk duties as needed.
  • Exceed Guest expectations by providing exemplary service
  • Provide guests with information pertaining to available services and hours of the hotel, i.e. restaurant, lounge.
  • Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
  • Ensure all brand standards and initiatives are implemented and followed.
  • Perform a variety of administrative tasks including monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions, i.e. cost and inventory levels for the Market/Pantry.
  • Maintain up to date records and files.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Ensure the cleanliness of the Front office, lobby and surrounding areas.
  • Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies.


Supervisory Responsibilities                    

  • Directly supervises associates in the Front Office Department.
  •  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 
  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.


Education and/or Experience                       

  • One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
  • The associate must be able to occasionally lift and/or move up to 50 pounds. 
  • While performing the duties of this Job, the associate is occasionally exposed to outside weather conditions, dust and chemicals. 
  • The noise level in the work environment is usually moderate. 
  • The associate works in an environment open to the general public.


Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.


We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.


Come grow with us at Indus Hospitality Group!