Hospitality Assistant Jobs in Springfield, MA (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Assistant will work closely with the Events Department, including Event Management, Guest Services, and Event Security. The primary responsibility of the Events Assistant will be to assist and coordinate all activities related to the Events Department and part-time Event Staff.

This role pays an hourly rate of $26.00-$30.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 23, 2026.

PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers. PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, and ice-skating spectaculars throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Sabrina Carpenter, Andrea Bocelli, Bad Bunny, Nicki Minaj, Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, and many others.

PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

• Assist with the scheduling of part-time staff - from sending out availability surveys and sending confirmed schedules,to placing staff on “game day” staffing sheets
• Work during events to assist and coordinate tasks during and after an event
• Assist with the setup of the employee entrance door and sign in/out of all staff.
• Help in Guest Services during events to assist with guest questions
• Distribute uniforms and equipment to staff
• Assist the Events department with creating event one-sheeters, staff deployment sheets, event data sheets, etc.
• Assist with the arena lost & found program
• Complete pre-event building inspection walks
• Participate in weekly department meetings
• Assist in the daily tasks of on-site parking garage
• Sit in/assist on interviews/recruiting efforts
• Assist event managers coordinate various event activities, including VIP activations, sponsorship activations, etc.
• Help maintain organized files, handbooks, and staff logs.
• Other tasks as assigned

• High school diploma or equivalent. Some completed college coursework with emphasis in event management, sport management, facility management, hospitality management, or related field, preferred
• 1-2+ years of previous experience in an event-driven role at a stadium, arena, or similar.
• Ability to work weekdays, weekends, and holidays as needed
• Ability to work during normal office hours (9:00am – 5:00pm), as well as event shifts
• Ability to handle multiple tasks at one time and meet deadlines
• Must have demonstrated ability to function in a fast-paced, high-pressure environment while upholding a positive attitude
• Ability to provide exceptional customer service even in stressful situations
• Possess superior interpersonal and communication skills
• Proficient with computers in a Windows format with experience in Word, Excel and Outlook
• Detail-oriented, self-motivated, and ability to work independently
• Ability to stand and walk for long periods of time, climb stairs, and occasionally lift heavy objects.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.