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Hospital Switchboard Operator Jobs in Virginia (NOW HIRING)

LewisGale Medical Center

PBX Operator PRN

Salem, VA · On-site

$14.03 - $18.94/hr

... PBX/Switchboard Operator PRN you will function as the call center for the facility by promptly answering incoming telephone calls and accurately routing to the appropriate hospital department ...

New

UHS

Receptionist (Flex)

Virginia Beach, VA · On-site

$15 - $19.75/hr

The hospital is accessible 24 hours a day for admissions, and includes mental health assessments ... One or more years of experience as a Receptionist, switchboard operator, and customer service front ...

LewisGale Medical Center

PBX Operator

Salem, VA · On-site

$14.03 - $18.94/hr

In this role, you will assist our hospital team by promptly answering all incoming calls and ... EXPERIENCE Required -2 years switchboard experience. Preferred -Experience operator with at least 5 ...

Johnston-Willis Hospital

PBX Operator

Richmond, VA · On-site

$13 - $15.60/hr

At Johnston-Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in ... switchboard for authorized personnel, physicians and emergency calls. 5. Places long distance and ...

Johnston-Willis Hospital

PBX Operator

Mechanicsville, VA · On-site

$13 - $15.60/hr

At Johnston-Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in ... switchboard for authorized personnel, physicians and emergency calls. 5. Places long distance and ...

Johnston-Willis Hospital

PBX Operator

Tuckahoe, VA · On-site

$13 - $15.60/hr

At Johnston-Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in ... switchboard for authorized personnel, physicians and emergency calls. 5. Places long distance and ...

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Hospital Switchboard Operator information

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How much do hospital switchboard operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hospital switchboard operator in Virginia is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need strong communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling multiple calls, but it generally requires on-the-job training and attention to detail.

What are popular job titles related to Hospital Switchboard Operator jobs in Virginia?

For Hospital Switchboard Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospital Switchboard Operator jobs in Virginia look for?

The top searched job categories for Hospital Switchboard Operator jobs in Virginia are:

What cities in Virginia are hiring for Hospital Switchboard Operator jobs?

Cities in Virginia with the most Hospital Switchboard Operator job openings:

Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Virginia as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 75% Full Time, 16% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,542 per year, or $16.6 per hour.

Full-Time Switchboard Operator (3:00 PM - 11:00 PM Shift)

116508 Innovation At Work

Salem, VA • On-site

$14.50 - $18.50/hr

Full-time, Part-time

Re-posted 27 days ago

Job description

Description:

Innovation At Work, Inc. (IAW) is seeking reliable and professional Part-Time Switchboard Operators to support evening telephone operations at the Salem VA Medical Center in Salem, Virginia.

This position is responsible for answering and routing incoming calls, assisting callers, operating multi-line telephone systems, supporting overhead paging functions, and maintaining professional communication support for hospital staff, patients, visitors, and emergency personnel.

This role primarily supports the evening shift from 3:00 PM to 11:00 PM and includes rotational weekend and holiday coverage, as well as fill-in coverage for staffing shortages, leave coverage, and operational needs.

Operators must demonstrate professionalism, attention to detail, strong customer service skills, and the ability to remain calm and effective in a fast-paced healthcare environment.

Requirements:

Required Qualifications

  • High school diploma or GED 
  • Minimum of one (1) year of experience in a switchboard, receptionist, call center, healthcare communications, customer service, or related environment 
  • Strong communication and telephone etiquette skills 
  • Ability to handle multiple calls and tasks simultaneously 
  • Basic computer and data entry skills 
  • Ability to maintain professionalism during emergency or high-volume situations 
  • Strong attendance and reliability required 
  • Ability to work independently with minimal supervision 
Schedule Requirements
  • Primary shift: 
    • 3:00 PM – 11:00 PM 
  • Rotating weekends and holidays required 
  • Must be available for fill-in coverage as needed 
  • Part-time position 
Preferred Qualifications
  • Previous hospital or medical switchboard experience preferred 
  • Experience with multi-line telephone systems and overhead paging systems preferred 
  • Prior federal contract or VA experience is a plus