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Hospital Switchboard Operator Jobs in Virginia (NOW HIRING)

UHS

Receptionist (Flex)

Virginia Beach, VA · On-site

$15 - $19.75/hr

The hospital is accessible 24 hours a day for admissions, and includes mental health assessments ... One or more years of experience as a Receptionist, switchboard operator, and customer service front ...

LewisGale Medical Center

PBX Operator

Salem, VA · On-site

$14.03 - $18.94/hr

In this role, you will assist our hospital team by promptly answering all incoming calls and ... EXPERIENCE Required -2 years switchboard experience. Preferred -Experience operator with at least 5 ...

Johnston-Willis Hospital

PBX Operator

Mechanicsville, VA · On-site

$13 - $15.60/hr

At Johnston-Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in ... switchboard for authorized personnel, physicians and emergency calls. 5. Places long distance and ...

Johnston-Willis Hospital

PBX Operator

Richmond, VA · On-site

$13 - $15.60/hr

At Johnston-Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in ... switchboard for authorized personnel, physicians and emergency calls. 5. Places long distance and ...

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Hospital Switchboard Operator information

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How much do hospital switchboard operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for hospital switchboard operator in Virginia is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a hospital switchboard operator?

Hospital switchboard operators are professionals who manage incoming and outgoing telephone calls within a hospital. They are responsible for connecting calls to the appropriate departments or personnel, paging staff, handling emergency codes, and providing information to callers. Operators play a crucial role in ensuring efficient communication, especially during emergencies, and often serve as the first point of contact for patients, families, and medical staff. Their work helps maintain smooth operations and can be vital in urgent situations.

What are the key skills and qualifications needed to thrive as a hospital switchboard operator?

To thrive as a Hospital Switchboard Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with telephone switchboard systems, paging software, and basic computer applications is typically required. Excellent customer service, problem-solving abilities, and the capacity to remain calm under pressure are essential soft skills. These skills ensure efficient call management, accurate message delivery, and effective coordination in a hospital’s fast-paced environment.

What are some common challenges faced by hospital switchboard operators and how can they be managed?

Hospital switchboard operators often handle a high volume of calls, including emergency situations, which requires them to stay calm under pressure and prioritize effectively. They must quickly connect callers to the appropriate departments or personnel while maintaining confidentiality and professionalism. Managing multiple tasks simultaneously and adapting to rapidly changing situations are key, and operators typically receive training and support from their team to help manage these challenges effectively.

What is the difference between Hospital Switchboard Operator vs Medical Receptionist?

AspectHospital Switchboard OperatorMedical Receptionist
CredentialsNone mandatory, communication skills preferredHigh school diploma, medical office training often preferred
Work EnvironmentHospital or healthcare facility front deskMedical office, clinic, or hospital reception area
Primary DutiesAnswering calls, routing calls, emergency communicationScheduling appointments, patient check-in, administrative tasks

The Hospital Switchboard Operator primarily manages communication within the hospital, focusing on call routing and emergency communication. In contrast, the Medical Receptionist handles patient interactions, scheduling, and administrative duties. Both roles are essential in healthcare settings but serve different functions related to communication and patient management.

Is it hard to be a hospital switchboard operator?

Hospital switchboard operators need strong communication skills, the ability to multitask, and familiarity with phone systems and hospital protocols. The job can be demanding due to the need for quick responses and handling multiple calls, but it generally requires on-the-job training and attention to detail.

What are popular job titles related to Hospital Switchboard Operator jobs in Virginia?

For Hospital Switchboard Operator jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospital Switchboard Operator jobs in Virginia look for?

The top searched job categories for Hospital Switchboard Operator jobs in Virginia are:

What cities in Virginia are hiring for Hospital Switchboard Operator jobs?

Cities in Virginia with the most Hospital Switchboard Operator job openings:

Hospital Switchboard Operator jobs near you
Infographic showing various Hospital Switchboard Operator job openings in Virginia as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 66% Full Time, 24% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,542 per year, or $16.6 per hour.

Switchboard PBX Operator PRN

Retreat Doctors' Hospital

Tuckahoe, VA • On-site

$13 - $15.60/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Hourly Wage Estimate: $13.00 - $15.60 / hour
Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Retreat Doctors' Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

· Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.

· You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.

  • You will place and process long distance and Watts Line Calls for various departments and doctors' offices.
  • Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
  • You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.


What qualifications you will need:
  • 2 to 5 years’ experience switchboard operator/customer service experience is preferred
  • Medical terminology is a plus.


Benefits

Retreat Doctors' Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location and position. 

Established in 1974, Henrico Doctors' Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, women's services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors' Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors' Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors' proudly remains committed to providing patients with the best care possible.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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