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Home Inbound Call Center Jobs in Virginia (NOW HIRING)

Steven Nissan

Call Center Representative

Harrisonburg, VA · On-site

$45K - $95K/yr

About the Position As a Call Center Representative , you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments ...

Steven Nissan

Call Center Representative

Harrisonburg, VA · On-site

$45K - $95K/yr

About the Position As a Call Center Representative , you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments ...

Steven Nissan

Call Center Representative

Harrisonburg, VA · On-site

$45K - $95K/yr

About the Position As a Call Center Representative , you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments ...

Steven Nissan

Call Center Representative

Harrisonburg, VA · On-site

$45K - $95K/yr

About the Position As a Call Center Representative , you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments ...

Steven Nissan

Call Center Representative

Harrisonburg, VA · On-site

$45K - $95K/yr

About the Position As a Call Center Representative , you will serve as the first point of contact for many of our customers by handling inbound and outbound communication and scheduling appointments ...

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Home Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for home inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a Home Inbound Call Center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a Home Inbound Call Center job?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in the Home Inbound Call Center position, and why are they important?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in Virginia? The most popular types of Home Inbound Call Center jobs in Virginia are:
What are popular job titles related to Home Inbound Call Center jobs in Virginia? For Home Inbound Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Virginia look for? The top searched job categories for Home Inbound Call Center jobs in Virginia are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 66% In-person, 5% Hybrid, and 29% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.
Call Center Representative

Call Center Representative

Capital Area Health Network

Richmond, VA

$15.75 - $19.75/hr

Other

Posted 5 days ago

Job description

JOB SUMMARY
Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's call center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients.
ESSENTIAL FUNCTIONS

  • Answer phones and respond to online appointment requests
  • Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances
  • Enter or verify all personal and billing information when scheduling appointments for New or Established patients
  • Obtain identification data, insurance and income information, etc.
  • Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department
  • Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary
  • Educate the patients about the importance of making and keeping an appointment
  • Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by management team and/or staff
  • Recognize, document, and alert the supervisor of trends in patient calls.
  • Update patient information in Electronic Health Record (eClinical Works)
  • Perform other administrative duties and related tasks as assigned by the management team and staff.
  • Adhere to all CAHN standards, guidelines, policies and procedures
  • Perform other duties as assigned by supervisor
KNOWLEDGE, SKILL, ABILITIES AND OTHER CHARACTERISTICS
  • Customer Service-the individual must have excellent customer service skills and the ability to utilize these skills with internal and external customers
  • Confidentiality- the individual must be knowledgeable of the HIPAA guidelines and have the ability to keep all patient information confidential
  • Communication- the individual must possess outstanding verbal and written communication skills.
  • Flexible- the individual must be able to work a flexible schedule and attend and support CAHN events outside of regular business hours.
  • Problem-solving- the individual must possess excellent problem-solving skills.
  • Detailed Oriented- the individual must be able to easily observe details and make a quick and efficient analysis
  • Autonomous- the individual is able to work alone and manage tasks efficiently
  • Proactiveness - the individual analyzes problems and demonstrates initiative in solving without much direction.
  • Multi-task- the individual must be able to multi-task in a high-stress, fast-paced environment.
  • Motivation- the individual must have the ability to be a self-starter without requiring additional prompting by the supervisor.
  • People Skills- the individual has excellent people skills which include listening and exercising patience.
  • Punctual- the individual has the ability to be on time to work and to all CAHN functions.
  • Commitment-the individual must know and have the ability to commit to CAHN's mission, vision, and values.
EDUCATION AND EXPERIENCE
  • High school diploma, GED, or equivalent (minimum)
  • One to three years of progressive customer service experience.
  • Experience in a call center and/or medical office is highly desirable.
  • Familiarity with eClinicalWorks is a plus.
  • Basic office skills: typing, faxing, scanning, and telephone etiquette.

QUALIFICATIONS
To perform this job successfully, the employee must be able to perform each essential function, as well as the physical and mental requirements satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently.
This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

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