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Home Inbound Call Center Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

Addison Group

Call Center Specialist

Tysons Corner, VA · Hybrid

$24 - $25/hr

Dispute Resolution Specialist (Call Center Specialist) Industry: Nonprofit / Consumer Services ... Respond to inbound customer inquiries in a high-volume contact center environment * Explain program ...

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All JobsHome Inbound Call Center JobsHome Inbound Call Center Jobs in Virginia

Home Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for home inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a Home Inbound Call Center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a Home Inbound Call Center job?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in the Home Inbound Call Center position, and why are they important?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in Virginia? The most popular types of Home Inbound Call Center jobs in Virginia are:
What are popular job titles related to Home Inbound Call Center jobs in Virginia? For Home Inbound Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Virginia look for? The top searched job categories for Home Inbound Call Center jobs in Virginia are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Virginia as of June 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 66% In-person, 5% Hybrid, and 29% Remote job distribution, with an average salary of $35,741 per year, or $17.2 per hour.
In-Bound Call Center Representative

In-Bound Call Center Representative

IronMountain Solutions

Hampton, VA • On-site

$16/hr

Full-time

Posted 8 days ago

Job description

Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
Schedule: Full Time
Relocation: N/A
Salary: $16 an hour
Customer Service Representative - DHS ICE HSI Tip Line
Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment's notice.
Job Responsibilities:
  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

Education and Experience Requirements:
  • 3+ years of experience in a call center
  • Associate's degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Apply