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Home Inbound Call Center Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA · On-site

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

esr

Call Center Team Leader

Richmond, VA

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader ... The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound ...

Robert Half

Call Center Specialist

Charlottesville, VA · On-site

$21/hr

Responsibilities: • Respond to inbound customer calls and provide clear guidance on account ... call center, customer service, or banking support environment. • Banking industry experience ...

ROCS

Call Center Representative

Arlington, VA · Remote

$20 - $22/hr

In this position we seek a highly personable and organized individual to manager inbound phone ... Clearly document all customer conversations in call tracking system * Maintain respectful ...

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Home Inbound Call Center information

See Virginia salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for home inbound call center in Virginia is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.12 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a Home Inbound Call Center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a Home Inbound Call Center job?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in the Home Inbound Call Center position, and why are they important?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in Virginia? The most popular types of Home Inbound Call Center jobs in Virginia are:
What are popular job titles related to Home Inbound Call Center jobs in Virginia? For Home Inbound Call Center jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in Virginia look for? The top searched job categories for Home Inbound Call Center jobs in Virginia are:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in Virginia as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,741 per year, or $17.2 per hour.
Call Center Team Leader

Call Center Team Leader

esr

Richmond, VA • On-site

Other

Re-posted 19 days ago

Job description

The Virginia Eye Institute (VEI) is hiring!  VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Team Lead to join our busy practice.

Job Purpose 

The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.

Duties and Responsibilities

  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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