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Home Inbound Call Center Jobs in California (NOW HIRING)

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

This position involves managing inbound calls and occasionally making outbound calls to ensure ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Kelly Services

Call Center Inbound Agent

Santa Ana, CA · Remote

$18/hr

This position involves managing inbound calls and occasionally making outbound calls to ensure ... Experience in a call center environment * Familiarity with Medicare or Medi-Cal programs * Previous ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

Cardinale Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

You'll be connecting with warm prospects--handling both inbound and outbound calls--to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

Cardinale Auto Group

Call Center Representative

Marina, CA · On-site

$17.50 - $22/hr

You'll be connecting with warm prospects-handling both inbound and outbound calls-to answer ... Prior call center or customer service experience is a plus, but not required What We Offer:

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Home Inbound Call Center information

See California salary details

$12

$17

$22

How much do home inbound call center jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for home inbound call center in California is $17.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What are the typical work hours and scheduling expectations for a home inbound call center position?

Home Inbound Call Center roles often offer a variety of scheduling options, including full-time, part-time, evenings, and weekends, to accommodate business needs and customer demand. While some companies provide fixed shifts, others may require flexibility or rotating schedules, especially for positions serving customers in different time zones. Reliable internet access and a quiet workspace are typically mandatory, as uninterrupted service is key to meeting performance goals. Understanding the specific hours and expectations for each employer is important, so be sure to confirm this during your application process.

What is a home inbound call center?

A Home Inbound Call Center job involves handling incoming customer calls from a remote location, usually your home. Representatives assist with inquiries, provide support, or process transactions for businesses in various industries. This role typically requires a quiet workspace, a reliable internet connection, and strong communication skills. Employers may provide necessary training and software to help you perform effectively.

What are the key skills and qualifications needed to thrive in a home inbound call center position?

To thrive as a Home Inbound Call Center representative, you need excellent verbal communication, active listening, and problem-solving skills, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, VoIP phone systems, and basic troubleshooting tools is often required. Strong soft skills like patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service. These abilities are crucial for resolving customer issues efficiently and maintaining a positive company image from a remote environment.

What are the most commonly searched types of Home Inbound Call Center jobs in California? The most popular types of Home Inbound Call Center jobs in California are:
What are popular job titles related to Home Inbound Call Center jobs in California? For Home Inbound Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Home Inbound Call Center jobs in California look for? The top searched job categories for Home Inbound Call Center jobs in California are:
What cities in California are hiring for Home Inbound Call Center jobs? Cities in California with the most Home Inbound Call Center job openings:
Home Inbound Call Center jobs near you
Infographic showing various Home Inbound Call Center job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,579 per year, or $17.1 per hour.

Remote Medicare Call Center Agent

Fortuna BMC

Sacramento, CA • On-site, Remote

$18/hr

Full-time

Medical

Posted 6 days ago

Job description

Join Fortuna as a full-time Medi-Cal Call Center Agent, supporting members in a high-volume inbound phone environment. This position is designed for experienced call center professionals who are comfortable working within structured procedures, navigating multiple computer systems, researching information independently, and meeting closely monitored performance expectations.
Agents will be trained exclusively to handle member calls. This is a phone-based position with no email or chat interaction with members. Candidates must reside within a 50-mile radius of Roseville, California. You will be required to pass a typing assessment scoring a minimum of 30 words per minute and 95% accuracy.
Worksite: Remote; must reside within 30 miles of Sacramento, CA
Work hours: Monday-Friday, 8:00 a.m.-5:00 p.m. or 8:30 a.m. to 5:30 p.m.
Compensation: $18.00 per hour
Training: Starting on September 14th, there will be four weeks of paid, remote training, Monday-Friday, 8:00 a.m.-5:00 p.m.
What We Offer
  • Four weeks of comprehensive paid training
  • Company-provided laptop and required accessories
  • Benefits available after a 90-day waiting period
  • A structured, full-time schedule
  • Ongoing coaching and performance feedback

What You'll Do
  • Complete a four-week remote training program with reliable attendance and active participation.
  • Handle a continuous volume of inbound Medi-Cal member calls.
  • Respond to member questions accurately, professionally, and efficiently.
  • Use an internal Wiki to research policies, procedures, and approved responses while assisting members.
  • Navigate multiple systems and applications while maintaining an active phone conversation.
  • Document every member interaction clearly and accurately.
  • Follow established call procedures, scripts, verification requirements, and escalation protocols.
  • Resolve member concerns whenever possible or escalate issues through the appropriate channels.
  • Protect confidential member information and follow all privacy and security requirements.
  • Consistently meet performance expectations for average handle time, schedule adherence, attendance, call quality, documentation accuracy, and other assigned KPIs.
  • Accept coaching and apply feedback to improve performance.

What You'll Bring
  • At least six months of recent, high-volume inbound call center experience; one year or more is strongly preferred.
  • A minimum of six months of professional healthcare experience is required. Relevant experience may include health insurance, Medi-Cal or Medicaid, medical scheduling, patient or member services, claims, benefits, eligibility, authorizations, provider services, or other healthcare support.
  • Experience working in a performance-driven call center where average handle time, schedule adherence, attendance, and QA scores were regularly measured.
  • Demonstrated employment reliability and the ability to clearly explain the reason for leaving each recent position, including short-term or contract assignments.
  • Strong basic computer skills, including the ability to:
    • Navigate multiple applications simultaneously
    • Switch efficiently between screens and browser tabs
    • Search an internal Wiki or knowledge base
    • Copy and paste information accurately
    • Upload, download, and locate files
    • Use Microsoft Outlook, Teams, and other Microsoft 365 applications
    • Resolve basic connectivity, audio, and application issues
  • Ability to research, interpret, and apply written healthcare policies and procedures while assisting a member.
  • Typing speed of at least 30 WPM with 95% accuracy.
  • Strong verbal communication, active listening, and problem-solving skills.
  • Ability to remain professional and composed during repetitive, complex, or challenging member calls.
  • A record of dependable attendance, punctuality, and schedule adherence.
  • Ability to accept coaching and consistently apply performance feedback.
  • High school diploma or GED.
  • Reliable internet service with a minimum download speed of 50 Mbps.
  • A private, quiet, and distraction-free home workspace appropriate for confidential healthcare member calls..

Important Expectations Before Applying
This position may not be a good fit for individuals seeking email, chat, or non-phone customer service work. Agents will spend the majority of their workday handling inbound member calls in a closely monitored environment.
Attendance during the four-week training program is critical. Continued employment will depend on successfully completing training and consistently meeting expectations for attendance, schedule adherence, call handling time, quality, accuracy, and overall performance.
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents qualified candidates for employment opportunities on behalf of our clients.

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