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Home Depot Call Center Jobs in Decatur, GA (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... from home Reliable high-speed internet and dedicated workspace Why Join Us? Fully remote after ...

Nelson Exteriors

Call Center Manager

Marietta, GA · On-site

$55K - $60K/yr

Our call center is the front door of the company. Every lead, every appointment, and every ... We've helped over 10,000 homeowners fall in love with their homes again, specializing in siding ...

New

Home Depot

Issue Resolution Specialist

Atlanta, GA · On-site

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position ... Prior issue resolution or call center experience * Strong written and verbal communications skills ...

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Home Depot Call Center information

See Decatur, GA salary details

$10

$17

$24

How much do home depot call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for home depot call center in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a Home Depot Call Center representative?

A Home Depot Call Center job involves assisting customers over the phone with orders, product inquiries, refunds, and general support. Representatives handle customer concerns, provide solutions, and ensure a positive shopping experience. Strong communication skills and a customer-focused attitude are essential. Depending on the role, employees may also support online orders, contractor accounts, or installation services.

What does a Home Depot Call Center representative do?

A typical day for a Home Depot Call Center representative involves answering inbound calls from customers, assisting with product questions, processing orders, handling returns, and troubleshooting issues related to online or in-store purchases. Representatives collaborate with other team members, such as supervisors and subject matter experts, to address complex inquiries or escalate situations when necessary. They often use specialized software to track customer interactions and manage follow-ups efficiently. Working in a fast-paced, team-oriented environment, call center representatives play a vital role in ensuring every customer has a positive shopping experience with Home Depot.

What skills and qualifications are needed for a Home Depot Call Center representative?

To thrive as a Home Depot Call Center representative, you need strong communication skills, problem-solving abilities, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Outstanding candidates demonstrate patience, empathy, and active listening to effectively assist customers and resolve issues. These skills are crucial for ensuring customer satisfaction, efficient problem resolution, and maintaining Home Depot's reputation for quality service.

What are popular job titles related to Home Depot Call Center jobs in Decatur, GA?

For Home Depot Call Center jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Home Depot Call Center jobs in Decatur, GA look for?

The top searched job categories for Home Depot Call Center jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Home Depot Call Center jobs?

Cities near Decatur, GA with the most Home Depot Call Center job openings:

Home Depot Call Center jobs near you
Infographic showing various Home Depot Call Center job openings in Decatur, GA as of August 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

National Account Manager - Home Depot Pro

PrimeSource Building Products

Ellenwood, GA • On-site

$84K - $109K/yr

Full-time

Retirement

Posted 9 days ago

PrimeSource Building Products rating

5.5

Company rating: 5.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

391st of 423 rated retail wholesalers

Job description

Home Depot Pro National Account Manager
Job Description
JOB DESCRIPTION
PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a Pro National Account Manager to work with our Home Depot Account. Individual should possess strong experience and knowledge of building materials as they will be the driving force to help the company reach targeted Pro growth goals.
Status: Exempt
Position Type: Full-time
Hours: 40-45 hrs.
Schedule: M-F
Reports to: Larry Nelson (VP of Home Depot Sales)
Responsibilities of the Pro National Account Manager of Home Depot will include the following. Additional duties may be assigned as necessary.
  • Manage and grow the Pro Business with our largest customer across our world class brands and products.
  • Interview, hire and lead the Pro Account Specialist roles in Atlanta and Dallas with future positions based on growth.
  • Key Point of contact with Home Depot Pro Leadership Team in Atlanta and the field.
  • Lead the creation of selling aides / materials to assist Home Depot Outside Sales Reps (OSR's) to drive attachment sales.
  • Establish and maintain existing working relationships with Merchants, E-comm Merchants and other KDM's.
  • Actively sell Pro products in our core and identify new and expanded products for quote center and FDCs.
  • Quarterback regional and other Pro specific events with THD.
  • Partner with sales leaders across Home Depot and sister companies to ensure program alignment.
  • Develop & execute strategies and activities to stimulate sales by working closely with Channel Management and Marketing.
  • Work with SIOP and sales leaders to develop accurate demand planning for Home Depot's Pro initiatives.
  • Work with Sales Support team to coordinate all appropriate support for the customer and Pro end user.
  • Ensure Merchandising Team understands activities and continues Pro support expectations in store.
  • Monitor and review all sales reports on a regular basis to meet and exceed all sales and profit budgets.
  • Communicates with DC Management and sales personnel and provides analysis of current market conditions and sales growth opportunities for their market.

Desired Skills and Experience:
  • Bachelor's degree or equivalent; or two to five years related experience and/or training; or equivalent combination of education and experience.
  • Leadership experience and National Account management required.
  • Fastener and Building Materials product knowledge and experience a huge plus!
  • To perform this job successfully, an individual should have a strong knowledge of Excel, PowerPoint and Word Processing software.

Additional Requirements:
  • Must be willing and able to live in Atlanta, GA
  • Goal oriented and self-starter who can work with minimal supervision.
  • Strong communication skills.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra, graphing and statistics.
  • Must have a have a valid license, current insurance, and acceptable driving record.

If you wish to join a company with excellent career opportunities, company benefits including 401K, tuition reimbursement, competitive compensation packages and potential for personal growth, we want to meet you.

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